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Customer Support · head to head

8x8 Contact Center vs Telesign

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Free plan
No
Full reviewWebsite
Telesign logo

Telesign

Telecommunications

Phone number verification and fraud scoring rather than general purpose messaging

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Telesign risk scoring is probabilistic, so tuning thresholds trades fraud caught against genuine users blocked, and somebody has to own that trade-off continuously.
  • They diverge on capability: 8x8 Contact Center covers Voice, Telesign covers Phone number verification.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and Telesign actually diverge.

Attributes where 8x8 Contact Center and Telesign differ
Attribute8x8 Contact CenterTelesign
Starting price$85/monthOn request
Pricing modelsubscriptionPer message and per verification, priced by destination country
PlatformsWeb, Desktop, Ios, AndroidWeb, APIs, Java, Python, JavaScript, PHP, C#
CategoryCustomer SupportTelecommunications
Founded1987Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Telesign

  • Phone number verification
  • Phone number intelligence
  • Risk scoring
  • Published SMS rate card
  • Delivery routing

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Telesign
  • Contact centernot Telesign
  • Remote worknot Telesign
  • Customer supportnot Telesign

Telesign

  • Consumer platforms blocking fake account creation at signupnot 8x8 Contact Center
  • Fintechs and marketplaces checking SIM swap history before a high value actionnot 8x8 Contact Center
  • Businesses suffering promotion and free trial abuse from disposable numbersnot 8x8 Contact Center
  • Products needing passcode delivery optimised for completion rather than lowest costnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Telesign

  • Risk scoring is probabilistic, so tuning thresholds trades fraud caught against genuine users blocked, and somebody has to own that trade-off continuously.
  • No voice pricing is published at all: every one of the 233 destinations in its public rate card lists voice as quote only, so voice cost cannot be modelled in advance.
  • It is a verification and risk product, so a business that also needs general purpose messaging will run a second vendor for that traffic.
  • Number intelligence quality varies by country because it depends on operator data availability, and coverage in some markets is thinner than the global claim implies.
  • The underlying carrier assets belong to its sibling companies rather than to Telesign, so network questions route back to a parent whose principal business is not developer APIs.

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Telesign

On request
  • Telesign$undefined/month
    • SMS prices published for 233 destination countries
    • Every voice destination listed as quote only
    • Enterprise agreements normally tied to volume commitments

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Telesign if

  • You need phone number verification.
  • You work on Web, APIs, Java, Python, JavaScript, PHP, C#.
  • You also want phone number intelligence.
Telesign review

Questions people ask

Is 8x8 Contact Center or Telesign better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Telesign at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Telesign?
8x8 Contact Center starts at $85/month and Telesign at On request.
Does 8x8 Contact Center or Telesign run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Telesign runs on Web, APIs, Java, Python, JavaScript, PHP, C#.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Telesign is typically brought in for.
What can 8x8 Contact Center do that Telesign cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Telesign covers Phone number verification, Phone number intelligence, Risk scoring, Published SMS rate card.

Answered from the vendors’ own pages

Telesign: Who owns Telesign?

Proximus, the Belgian telecommunications operator. It acquired Telesign in 2017 through its subsidiary BICS and has owned it outright since February 2021. Telesign now sits in Proximus Global alongside BICS and Route Mobile.

Telesign: Did Telesign go public?

No. A merger with the North Atlantic Acquisition Corporation special purpose vehicle was announced in December 2021 at around 1.3 billion dollars and terminated on 1 July 2022, so it remained within Proximus.

Telesign: Is Telesign a cheaper way to send one-time passcodes?

No, and that is not its purpose. It routes for verification completion and adds a risk judgement about the number. If you only need cheap message delivery, compare rate card vendors instead.

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