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Software · head to head

8x8 Contact Center vs Dixa

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Dixa logo

Dixa

Software

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • They diverge on capability: 8x8 Contact Center covers Voice, Dixa covers Unified inbox.

Where they differ

Only the attributes on which 8x8 Contact Center and Dixa actually diverge.

Attributes where 8x8 Contact Center and Dixa differ
Attribute8x8 Contact CenterDixa
Starting price$85/month$39/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
Founded19872015

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • Intercom

Both cover

  • Salesforce
  • Zendesk
  • HubSpot
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Dixa
  • Contact centernot Dixa
  • Remote worknot Dixa
  • Customer supportnot Dixa

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot 8x8 Contact Center
  • Routing conversations to agents by skill and customer datanot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Questions people ask

Is 8x8 Contact Center or Dixa better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Dixa at $39/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Dixa?
8x8 Contact Center starts at $85/month and Dixa at $39/month.
Does 8x8 Contact Center or Dixa run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Dixa runs on Web, Ios, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Dixa is typically brought in for.
What can 8x8 Contact Center do that Dixa cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Dixa covers Unified inbox, Smart routing, Native phone, Live chat. Both handle Salesforce, Zendesk, HubSpot, SOC2.
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Related pages

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