Softwr

Telecommunications · head to head

8x8 vs RingCentral Contact Center

8x8 logo

8x8

Telecommunications

Enterprise-grade unified communications

From
$29.99/month
Rated
-
Full reviewWebsite
RingCentral Contact Center logo

RingCentral Contact Center

Customer Support

Intelligent, connected, omnichannel contact center

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited; RingCentral Contact Center no pricing details published on contact center product pages
  • They diverge on capability: 8x8 covers Voice calling, RingCentral Contact Center covers Omnichannel routing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 and RingCentral Contact Center actually diverge.

Attributes where 8x8 and RingCentral Contact Center differ
Attribute8x8RingCentral Contact Center
Starting price$29.99/monthOn request
PlatformsWeb, Windows, Macos, Ios, AndroidWeb, Desktop, Ios, Android
CategoryTelecommunicationsCustomer Support
Founded19871999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8

  • Voice calling
  • Video meetings
  • Team messaging
  • Call recording
  • Voicemail
  • Call routing
  • Analytics
  • Google Workspace

Only in RingCentral Contact Center

  • Omnichannel routing
  • IVR
  • WFM
  • Quality management
  • Speech analytics
  • AI capabilities
  • ServiceNow
  • Zendesk

Both cover

  • Salesforce
  • Microsoft Teams
  • SOC2
  • HIPAA
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8

  • Business communicationnot RingCentral Contact Center
  • Customer contactnot RingCentral Contact Center
  • Remote worknot RingCentral Contact Center
  • Continuitynot RingCentral Contact Center

RingCentral Contact Center

  • Unified communicationsnot 8x8
  • Contact centernot 8x8
  • Customer experiencenot 8x8

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8

  • Listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited

RingCentral Contact Center

  • No pricing details published on contact center product pages
  • Enterprise customers must contact sales for pricing
  • Feature comparison guide does not include cost information

Pricing, plan by plan

8x8

$29.99/month
  • Pro$29.99/month
    • Calling and meetings
    • Video conferencing
    • Team messaging
  • Enterprise$undefined/month
    • Everything in Pro
    • Advanced analytics
    • Dedicated support

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

Which should you pick?

Choose 8x8 if

  • You need voice calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video meetings.
8x8 review

Choose RingCentral Contact Center if

  • You need omnichannel routing.
  • You work on Web, Desktop, Ios, Android.
  • You also want ivr.
RingCentral Contact Center review

Questions people ask

Is 8x8 or RingCentral Contact Center better?
Neither clearly leads. 8x8 starts at $29.99/month and RingCentral Contact Center at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 or RingCentral Contact Center?
8x8 starts at $29.99/month and RingCentral Contact Center at On request.
Does 8x8 or RingCentral Contact Center run on more platforms?
8x8 runs on Web, Windows, Macos, Ios, Android. RingCentral Contact Center runs on Web, Desktop, Ios, Android.
What is 8x8 best used for?
8x8 is most often used for business communication, customer contact, remote work, continuity. Of those, business communication and customer contact are not what RingCentral Contact Center is typically brought in for.
What can 8x8 do that RingCentral Contact Center cannot?
8x8 covers Voice calling, Video meetings, Team messaging, Call recording. RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. Both handle Salesforce, Microsoft Teams, SOC2, HIPAA.

Answered from the vendors’ own pages

RingCentral Contact Center: How much does RingCentral Contact Center cost?

Specific pricing is not published. RingCentral Contact Center is a custom-quote enterprise product where costs depend on deployment, features, and usage.

Source
RingCentral Contact Center: What is the pricing model for RingCentral Contact Center?

RingCentral Contact Center operates on a quote-based model. Customers must contact sales to receive pricing based on their specific requirements and scale.

Source
Share

Related pages

More on 8x8

More on RingCentral Contact Center

Keep looking

Other head to heads