8x8 Contact Centervs
Kustomer
Kustomer: The future of customer service
8x8 Contact Center
Integrated cloud communications and contact center
As of 30 August 2026, 8x8 Contact Center starts at $85/month. 8x8 Contact Center is an integrated cloud contact center and communications platform that combines voice, video, chat, and contact center in one solution. Softwr lists it under Customer Support. 8x8 Contact Center is made by 8x8 Inc, launched in 1987, available on Web, Windows, macOS, iOS.
Overview
What 8x8 Contact Center does
8x8 Contact Center is an integrated cloud contact center and communications platform that combines voice, video, chat, and contact center in one solution.
What people use it for
- Unified communications
- Contact center
- Remote work
- Customer support
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about 8x8 Contact Center.
- Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre
Cross-shopped
What people choose instead of 8x8 Contact Center
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- 8x8 Contact CentervsFront
Front: Where teams collaborate on customer communication
- 8x8 Contact CentervsGroove
Groove: Simple, powerful support for growing businesses
- 8x8 Contact CentervsFreshdesk
Freshdesk: Delight your customers, effortlessly
Pricing
What 8x8 Contact Center costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
X6
$85 /mo
- Voice contact center
- ACD
- IVR
- Basic analytics
X7
$110 /mo
- X6 + Digital channels
- Quality management
X8
$140 /mo
- X7 + WFM
- Speech analytics
- Advanced AI
Capabilities
Features
Voice
Digital channels
IVR
ACD
WFM
Quality management
Analytics
Salesforce
Integration with Salesforce
Microsoft Teams
Integration with Microsoft Teams
Zendesk
Integration with Zendesk
NetSuite
Integration with NetSuite
HubSpot
Integration with HubSpot
Behind it
Who makes 8x8 Contact Center
- Company
- 8x8 Inc
- Based in
- Campbell, CA
Keep looking
Where to go from 8x8 Contact Center
- 8x8 Contact Center alternativesEvery product people weigh against it
- 8x8 Contact Center pricingPlans, floors and what the tiers exclude
- 8x8 Contact Center badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare 8x8 Contact Center with
- Front
- Groove
- Kustomer
- Freshdesk
- RingCentral Contact Center
- Dixa
- LiveAgent
- Sprinklr Service
- Missive
- HelpCrunch
- Amazon Connect
- Observe.AI
- Playvox
- Podium
- Re:amaze
- SupportBee
- Freshworks Customer Service Suite
- RingCentral Contact Center
Other Customer Support software
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Pricing on request12 researched notesUnified customer service powered by AI
Free, then $19/agent-per-month9 researched notes
Softwr does not host reviews and shows no star rating for 8x8 Contact Center, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on 8x8 Contact Center
8x8 Contact Center alternatives
What people switch to, and what they give up
8x8 Contact Center pricing
Every tier, and where the cost actually lands
Compare 8x8 Contact Center
Put it head to head with anything we hold
8x8 Contact Center badge
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