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8x8 vs RingCentral

8x8 logo

8x8

Software

Enterprise-grade unified communications

From
$29.99/month
Rated
-
Full reviewWebsite
RingCentral logo

RingCentral

Software

Unified communications platform for enterprise

From
$24.99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited; RingCentral the pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
  • They diverge on capability: 8x8 covers Voice calling, RingCentral covers VoIP calling.

Where they differ

Only the attributes on which 8x8 and RingCentral actually diverge.

Attributes where 8x8 and RingCentral differ
Attribute8x8RingCentral
Starting price$29.99/month$24.99/month
Founded19871999

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Windows, Macos, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8

  • Voice calling
  • Video meetings
  • Voicemail
  • Call routing
  • Android support

Only in RingCentral

  • VoIP calling
  • Video conferencing
  • SMS/MMS
  • File storage
  • Zoom

Both cover

  • Team messaging
  • Call recording
  • Analytics
  • Salesforce
  • Microsoft Teams
  • Google Workspace
  • Slack
  • SOC2
  • HIPAA
  • ISO27001
  • Cloud deployment
  • Web support
  • Windows support
  • Macos support

What people use each for

The jobs each tool is most often brought in to do.

8x8

  • Business communicationnot RingCentral
  • Customer contactnot RingCentral
  • Remote worknot RingCentral
  • Continuitynot RingCentral

RingCentral

  • Cloud phone system with business numbers, extensions and call routingnot 8x8
  • Combining voice, video meetings and team messaging in one subscriptionnot 8x8
  • Adding contact centre and analytics capability to a distributed workforcenot 8x8

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8

  • Listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited

RingCentral

  • The pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
  • The advertised saving of up to 33 percent requires paying annually rather than monthly
  • Cost centre management, multiple support admins, custom roles and adoption analytics are limited to the Advanced and Ultra packages
  • AI Receptionist starts at $39 a month, Conversational Intelligence at $60 a month, the Call Queues Booster is $35 a month and the Business SMS Booster is $25 a month, all charged on top of the plan
  • SMS is excluded from the free trial

Pricing, plan by plan

8x8

$29.99/month
  • Pro$29.99/month
    • Calling and meetings
    • Video conferencing
    • Team messaging
  • Enterprise$undefined/month
    • Everything in Pro
    • Advanced analytics
    • Dedicated support

RingCentral

$24.99/month
  • Essentials$24.99/month
    • Calls, meetings, messaging
    • Video conferencing
    • File sharing
  • Standard$34.99/month
    • Everything in Essentials
    • Advanced features
    • Call recording

Which should you pick?

Choose 8x8 if

  • You need voice calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video meetings.
8x8 review

Choose RingCentral if

  • You need voip calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video conferencing.
RingCentral review

Questions people ask

Is 8x8 or RingCentral better?
Neither clearly leads. 8x8 starts at $29.99/month and RingCentral at $24.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 or RingCentral?
8x8 starts at $29.99/month and RingCentral at $24.99/month.
Does 8x8 or RingCentral run on more platforms?
Both run on Web, Windows, Macos, Ios, Android, so platform support will not decide this one for you.
What is 8x8 best used for?
8x8 is most often used for business communication, customer contact, remote work, continuity. Of those, business communication and customer contact are not what RingCentral is typically brought in for.
What can 8x8 do that RingCentral cannot?
8x8 covers Voice calling, Video meetings, Voicemail, Call routing. RingCentral covers VoIP calling, Video conferencing, SMS/MMS, File storage. Both handle Team messaging, Call recording, Analytics, Salesforce.
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