Customer Support · alternatives
Alternatives to 8x8 Contact Center
24 customer support tools sit alongside 8x8 Contact Center in this directory. Below is what separates each from 8x8 Contact Center on the figures we hold, price, model, tier count and rating, and a direct comparison for every one.
- Alternatives listed
- 24
- With a free tier
- 2
- Cheaper to start
- 8
- 8x8 Contact Center starts at
- $85/month
Why people look past 8x8 Contact Center
Only what the record supports. Each point below is a figure on the 8x8 Contact Center entry measured against the tools listed beside it.
It costs more than the category median
8x8 Contact Center starts at $85/month. Across the 10 customer support tools listed beside it that publish a price, the median entry point is $30/month.
There is no free tier
The record for 8x8 Contact Center carries no free tier, so evaluating it means paying first. 2 of the 24 alternatives below can be used without paying.
What each alternative does differently
Ordered by the aggregated rating on each catalogue entry. Differences are drawn from price, pricing model, tier count and rating, the fields the category listing carries. For a feature-level difference, follow the head-to-head link on each card: those pages read both full records.
The future of customer service
- Sold on a quote model rather than subscription.
Where teams collaborate on customer communication
- Starts $60 a month cheaper, at $25/month.
Simple, powerful support for growing businesses
- Starts $73 a month cheaper, at $12/month.
Delight your customers, effortlessly
- Can be used without paying; 8x8 Contact Center cannot.
- Starts $66 a month per agent cheaper, at $19/month per agent.
Customer service software that people love
- Can be used without paying; 8x8 Contact Center cannot.
- Starts $60 a month cheaper, at $25/month.
- 4 tiers to 8x8 Contact Center's 3.
Real-time AI coaching and autonomous agents that sit on top of an existing contact centre platform
- Sold on a quote model rather than subscription.
- 1 tier to 8x8 Contact Center's 3.
Every 8x8 Contact Center alternative at a glance
A dash means the catalogue entry carries no figure, not that the answer is nothing.
| Tool | Entry price | Model | Tiers | Head to head |
|---|---|---|---|---|
| 8x8 Contact Center (this page) | $85/month | Subscription | 3 | |
| KustomerThe future of customer service | On request | Quote | - | vs 8x8 Contact Center |
| FrontWhere teams collaborate on customer communication | $25/month | Subscription | 3 | vs 8x8 Contact Center |
| GrooveSimple, powerful support for growing businesses | $12/month | Subscription | 3 | vs 8x8 Contact Center |
| FreshdeskDelight your customers, effortlessly | Free, then $19/month per agent | Subscription | 3 | vs 8x8 Contact Center |
| Help Scout | Free, then $25/month | Subscription | 4 | vs 8x8 Contact Center |
| Cresta | On request | Quote | 1 | vs 8x8 Contact Center |
| Assembled | $25/month | Per user per month | 4 | vs 8x8 Contact Center |
| Calabrio ONE | On request | Quote | 1 | vs 8x8 Contact Center |
| Level AI | On request | Quote | 1 | vs 8x8 Contact Center |
| Alvaria | On request | Quote | 4 | vs 8x8 Contact Center |
| Kapture CX | On request | Quote | 1 | vs 8x8 Contact Center |
| Balto | On request | Quote | 1 | vs 8x8 Contact Center |
| Verint | On request | Quote | 1 | vs 8x8 Contact Center |
| Playvox | On request | Quote | 1 | vs 8x8 Contact Center |
| Observe.AI | On request | Quote | 1 | vs 8x8 Contact Center |
| Forethought | On request | Quote | 3 | vs 8x8 Contact Center |
| Ameyo | On request | Quote | 3 | vs 8x8 Contact Center |
| UJET | $65/month | Per user per month | 4 | vs 8x8 Contact Center |
| Richpanel | $99/month | Per-seat plus per-conversation for AI agents | 3 | vs 8x8 Contact Center |
| Plain | $35/month | Tiered pricing per seat with credit system | 3 | vs 8x8 Contact Center |
| Helpjuice | $249/month | Subscription | 3 | vs 8x8 Contact Center |
| HelpCrunch | On request | Subscription | 3 | vs 8x8 Contact Center |
| Document360 | On request | Quote | 1 | vs 8x8 Contact Center |
| Dixa | $39/month | Subscription | 3 | vs 8x8 Contact Center |
Ratings are aggregated from third-party sources and imported with each catalogue entry; Softwr hosts no reviews of these products. How each figure is used is set out on the 8x8 Contact Center badges page.
Cheaper ways to solve the same problem
Free to start (2)
These publish a tier that costs nothing, so they can be evaluated before any money changes hands.
- Freshdesk , Free, then $19/month per agent
- Help Scout , Free, then $25/month
Cheaper than 8x8 Contact Center (8)
Entry price under 8x8 Contact Center's $85/month. The record does not say what unit that price is charged in, so confirm per-seat versus flat rate before comparing budgets.
What you would be giving up
8x8 Contact Center is most often brought in for unified communications, contact center, remote work, customer support. Anything replacing it has to cover the ones you actually depend on, and a cheaper tool that misses one of them is not cheaper.
Two things this page cannot settle. It compares on price, model, tier count and rating, because those are the fields the category listing carries, feature-level differences need both full records, which is what the head-to-head pages load. And the ratings are third-party aggregates imported with each entry rather than reviews written here, so a 0.2 difference between two tools is noise rather than a finding.
If 8x8 Contact Center is broadly right and the question is cost, the 8x8 Contact Center pricing breakdown covers every tier and what each one adds. If you want the whole field rather than a shortlist, the Customer Support category lists everything the directory holds, and best customer support tools ranks them.
8x8 Contact Center runs on web, desktop, ios, android. Platform coverage is not carried on the category listing for the alternatives, so it is one more thing to check on each head-to-head page rather than here.
Questions about 8x8 Contact Center alternatives
- What are the main alternatives to 8x8 Contact Center?
- 24 other customer support tools are listed in this directory, led by Kustomer, Front, Groove, Freshdesk. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.
- What is the best free alternative to 8x8 Contact Center?
- 2 of the alternatives listed here can be used without paying: Freshdesk, Help Scout.
- Is there a cheaper alternative to 8x8 Contact Center?
- Yes. 8 of the alternatives below start under 8x8 Contact Center's $85/month: Front at $25/month, Groove at $12/month, Freshdesk at Free, then $19/month per agent, Help Scout at Free, then $25/month.
- Why do people look for an alternative to 8x8 Contact Center?
- On the figures on record, 2 things stand out: it costs more than the category median; there is no free tier. Each is set out with the numbers behind it above.
- What would I give up by switching from 8x8 Contact Center?
- 8x8 Contact Center is most often brought in for unified communications, contact center, remote work, customer support. Anything you replace it with has to cover the ones you actually rely on, the side-by-side comparisons linked from each alternative below put the two feature records against each other.
- Is there an open-source alternative to 8x8 Contact Center?
- None of the customer support tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.
- How were these 8x8 Contact Center alternatives chosen?
- They are the tools filed in the same category, Customer Support, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored placement runs on alternatives pages and the order cannot be bought. Softwr has not used these products.
- Where can I compare 8x8 Contact Center against one of these directly?
- Every alternative below has a side-by-side page against 8x8 Contact Center covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.
- Does this list cover every customer support tool?
- No. It covers what this directory holds in the Customer Support category, 24 tools beside 8x8 Contact Center. The category page lists the rest of the catalogue as it grows.