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Software · head to head

8x8 Contact Center vs Front

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Front logo

Front

Software

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Front starter tier limited to single-channel support; omnichannel support requires Professional tier
  • They diverge on capability: 8x8 Contact Center covers Voice, Front covers Shared inbox.

Where they differ

Only the attributes on which 8x8 Contact Center and Front actually diverge.

Attributes where 8x8 Contact Center and Front differ
Attribute8x8 Contact CenterFront
Starting price$85/month$25/month per seat
PlatformsWeb, Desktop, Ios, AndroidCloud-based SaaS
Founded19872013

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Microsoft Teams
  • Zendesk

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Workflows
  • Integrations
  • Slack
  • Asana
  • Jira

Both cover

  • Analytics
  • Salesforce
  • HubSpot
  • SOC2
  • GDPR
  • Web support
  • Desktop support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Front
  • Contact centernot Front
  • Remote worknot Front
  • Customer supportnot Front

Front

  • Multi-team customer support across email, chat, SMS channelsnot 8x8 Contact Center
  • Enterprises using AI to resolve complex multi-step customer requestsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Front

$25/month per seat

No published plan breakdown. See the Front review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Questions people ask

Is 8x8 Contact Center or Front better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Front at $25/month per seat, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Front?
8x8 Contact Center starts at $85/month and Front at $25/month per seat.
Does 8x8 Contact Center or Front run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Front runs on Cloud-based SaaS.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Front is typically brought in for.
What can 8x8 Contact Center do that Front cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Front covers Shared inbox, Email collaboration, Omnichannel messaging, Workflows. Both handle Analytics, Salesforce, HubSpot, SOC2.
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Related pages

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