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Customer Support · head to head

8x8 Contact Center vs Genesys Cloud

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Free plan
No
Full reviewWebsite
Genesys Cloud logo

Genesys Cloud

Telecommunications

Experience as a Service

From
$75/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Genesys Cloud all four published tiers are billed annually
  • They diverge on capability: 8x8 Contact Center covers Voice, Genesys Cloud covers Omnichannel.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and Genesys Cloud actually diverge.

Attributes where 8x8 Contact Center and Genesys Cloud differ
Attribute8x8 Contact CenterGenesys Cloud
Starting price$85/month$75/month
CategoryCustomer SupportTelecommunications
Founded19871990

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Desktop, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • Analytics
  • Microsoft Teams
  • NetSuite
  • HubSpot
  • GDPR
  • Android support

Only in Genesys Cloud

  • Omnichannel
  • Predictive engagement
  • Bots
  • Microsoft Dynamics
  • SAP
  • AWS
  • ISO27001
  • FedRAMP

Both cover

  • IVR
  • ACD
  • WFM
  • Quality management
  • Salesforce
  • Zendesk
  • SOC2
  • HIPAA
  • PCI DSS
  • Web support
  • Desktop support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Genesys Cloud
  • Contact centernot Genesys Cloud
  • Remote worknot Genesys Cloud
  • Customer supportnot Genesys Cloud

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot 8x8 Contact Center
  • Workforce engagement and routing for large support operationsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want predictive engagement.
Genesys Cloud review

Questions people ask

Is 8x8 Contact Center or Genesys Cloud better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Genesys Cloud at $75/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Genesys Cloud?
8x8 Contact Center starts at $85/month and Genesys Cloud at $75/month.
Does 8x8 Contact Center or Genesys Cloud run on more platforms?
Both run on Web, Desktop, Ios, Android, so platform support will not decide this one for you.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Genesys Cloud is typically brought in for.
What can 8x8 Contact Center do that Genesys Cloud cannot?
8x8 Contact Center covers Voice, Digital channels, Analytics, Microsoft Teams. Genesys Cloud covers Omnichannel, Predictive engagement, Bots, Microsoft Dynamics. Both handle IVR, ACD, WFM, Quality management.

Answered from the vendors’ own pages

Genesys Cloud: What is Genesys Cloud's pricing?

Genesys Cloud offers flexible pricing to suit customer needs, allowing businesses to purchase only the capabilities needed with easy scaling options. Specific pricing details are not provided on the main product page and require visiting the dedicated pricing page or contacting Genesys directly.

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