Softwr

Software · head to head

8x8 Contact Center vs Kustomer

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Kustomer logo

Kustomer

Software

The future of customer service

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Kustomer pricing not published; requires customised sales assessment and quote for exact costs
  • They diverge on capability: 8x8 Contact Center covers Voice, Kustomer covers Unified customer view.

Where they differ

Only the attributes on which 8x8 Contact Center and Kustomer actually diverge.

Attributes where 8x8 Contact Center and Kustomer differ
Attribute8x8 Contact CenterKustomer
Starting price$85/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Desktop, Ios, AndroidWeb, Cloud
Founded19872015

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Salesforce
  • Microsoft Teams

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Shopify
  • Magento
  • Facebook

Both cover

  • Analytics
  • SOC2
  • GDPR
  • PCI DSS
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Kustomer
  • Contact centernot Kustomer
  • Remote worknot Kustomer
  • Customer supportnot Kustomer

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot 8x8 Contact Center
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot 8x8 Contact Center
  • Enterprises seeking customer 360 views and advanced workflow automationnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Kustomer

On request

No published plan breakdown. See the Kustomer review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Questions people ask

Is 8x8 Contact Center or Kustomer better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Kustomer at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Kustomer?
8x8 Contact Center starts at $85/month and Kustomer at On request.
Does 8x8 Contact Center or Kustomer run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Kustomer runs on Web, Cloud.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Kustomer is typically brought in for.
What can 8x8 Contact Center do that Kustomer cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. Both handle Analytics, SOC2, GDPR, PCI DSS.
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