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Customer Support · head to head

8x8 Contact Center vs Aircall

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Free plan
No
Full reviewWebsite
Aircall logo

Aircall

Telecommunications

Cloud phone system for modern business

From
$30/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • They diverge on capability: 8x8 Contact Center covers Voice, Aircall covers Cloud phone.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and Aircall actually diverge.

Attributes where 8x8 Contact Center and Aircall differ
Attribute8x8 Contact CenterAircall
Starting price$85/month$30/month
Pricing modelsubscriptionUnknown
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android, Desktop
CategoryCustomer SupportTelecommunications
Founded19872014

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • ACD
  • WFM
  • Quality management
  • Microsoft Teams
  • NetSuite
  • HIPAA

Only in Aircall

  • Cloud phone
  • Call routing
  • Power dialer
  • Call recording
  • Integrations
  • Intercom
  • Pipedrive
  • ISO27001

Both cover

  • IVR
  • Analytics
  • Salesforce
  • Zendesk
  • HubSpot
  • SOC2
  • GDPR
  • Web support
  • Desktop support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Aircall
  • Contact centernot Aircall
  • Remote worknot Aircall
  • Customer supportnot Aircall

Aircall

  • Cloud phone system for sales and support teamsnot 8x8 Contact Center
  • Call routing, IVR and shared numbersnot 8x8 Contact Center
  • Logging calls against CRM records through integrationsnot 8x8 Contact Center
  • Power dialling outbound lists on the Professional tiernot 8x8 Contact Center
  • SMS and MMS alongside voicenot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Aircall

  • A minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • Essentials is limited to 3 teams; unlimited teams need Professional
  • Salesforce CTI, the power dialer and advanced analytics all require Professional
  • SSO, API support and an SLA are Custom tier only
  • AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Aircall

$30/month

No published plan breakdown. See the Aircall review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Aircall if

  • You need cloud phone.
  • You work on Web, Ios, Android, Desktop.
  • You also want call routing.
Aircall review

Questions people ask

Is 8x8 Contact Center or Aircall better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Aircall at $30/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Aircall?
8x8 Contact Center starts at $85/month and Aircall at $30/month.
Does 8x8 Contact Center or Aircall run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Aircall runs on Web, Ios, Android, Desktop.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Aircall is typically brought in for.
What can 8x8 Contact Center do that Aircall cannot?
8x8 Contact Center covers Voice, Digital channels, ACD, WFM. Aircall covers Cloud phone, Call routing, Power dialer, Call recording. Both handle IVR, Analytics, Salesforce, Zendesk.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source
Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source
Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source
Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source
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