Softwr

Software · head to head

8x8 vs Talkdesk

8x8 logo

8x8

Software

Enterprise-grade unified communications

From
$29.99/month
Rated
-
Full reviewWebsite
Talkdesk logo

Talkdesk

Software

Cloud contact center for innovative enterprises

From
$65/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited; Talkdesk platform stability issues including dropped calls and system freezes during peak usage times
  • They diverge on capability: 8x8 covers Voice calling, Talkdesk covers AI agent assist.

Where they differ

Only the attributes on which 8x8 and Talkdesk actually diverge.

Attributes where 8x8 and Talkdesk differ
Attribute8x8Talkdesk
Starting price$29.99/month$65/month
PlatformsWeb, Windows, Macos, Ios, AndroidWeb, Mobile
Founded19872011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8

  • Voice calling
  • Video meetings
  • Team messaging
  • Call recording
  • Voicemail
  • Call routing
  • Microsoft Teams
  • Google Workspace

Only in Talkdesk

  • AI agent assist
  • Omnichannel
  • Workforce management
  • Quality management
  • Knowledge management
  • ServiceNow
  • Microsoft Dynamics
  • Zendesk

Both cover

  • Analytics
  • Salesforce
  • Slack
  • SOC2
  • HIPAA
  • ISO27001
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8

  • Business communicationnot Talkdesk
  • Customer contactnot Talkdesk
  • Remote worknot Talkdesk
  • Continuitynot Talkdesk

Talkdesk

  • Enterprise contact centernot 8x8
  • AI-powered servicenot 8x8
  • Customer experiencenot 8x8

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8

  • Listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited

Talkdesk

  • Platform stability issues including dropped calls and system freezes during peak usage times
  • Reporting dashboards lack flexibility and often require manual workarounds for deeper insights
  • Mobile app performance is inconsistent with connectivity drops and fewer features than desktop
  • Advanced AI and analytics features are locked behind higher-tier plans

Pricing, plan by plan

8x8

$29.99/month
  • Pro$29.99/month
    • Calling and meetings
    • Video conferencing
    • Team messaging
  • Enterprise$undefined/month
    • Everything in Pro
    • Advanced analytics
    • Dedicated support

Talkdesk

$65/month
  • CX Cloud Essentials$65/month
    • Voice
    • Digital engagement
    • Agent workspace
  • CX Cloud Elevate$95/month
    • Essentials + WFM
    • Quality management
  • CX Cloud Elite$125/month
    • Elevate + Analytics
    • Customer experience analytics

Which should you pick?

Choose 8x8 if

  • You need voice calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video meetings.
8x8 review

Choose Talkdesk if

  • You need ai agent assist.
  • You work on Web, Mobile.
  • You also want omnichannel.
Talkdesk review

Questions people ask

Is 8x8 or Talkdesk better?
Neither clearly leads. 8x8 starts at $29.99/month and Talkdesk at $65/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 or Talkdesk?
8x8 starts at $29.99/month and Talkdesk at $65/month.
Does 8x8 or Talkdesk run on more platforms?
8x8 runs on Web, Windows, Macos, Ios, Android. Talkdesk runs on Web, Mobile.
What is 8x8 best used for?
8x8 is most often used for business communication, customer contact, remote work, continuity. Of those, business communication and customer contact are not what Talkdesk is typically brought in for.
What can 8x8 do that Talkdesk cannot?
8x8 covers Voice calling, Video meetings, Team messaging, Call recording. Talkdesk covers AI agent assist, Omnichannel, Workforce management, Quality management. Both handle Analytics, Salesforce, Slack, SOC2.

Answered from the vendors’ own pages

Talkdesk: What is the pricing structure for Talkdesk?

Talkdesk offers three main plans. Digital Essentials and Voice Essentials both start at $85/user/month. CX Cloud Elite, the omnichannel plan, starts at $165/user/month. Additional charges apply for reporting, workforce management, quality management, integrations, and advanced automation features.

Source
Talkdesk: Does Talkdesk integrate with Salesforce and Zendesk?

Yes. Talkdesk integrates natively with Salesforce Sales Cloud, Service Cloud, and Service Cloud Voice. It also integrates with Zendesk with automation capabilities for ticket creation, contact updating, and data entry. Talkdesk supports over 40 integrations overall.

Source
Talkdesk: What AI and automation features does Talkdesk offer?

Talkdesk includes real-time transcription, sentiment analysis, automatic call scoring, and AI-assisted agent workspace. The platform uses generative AI and automation to streamline workflows and optimize resources.

Source
Talkdesk: Does Talkdesk support multiple communication channels?

Yes. Talkdesk offers omnichannel support across voice, email, chat, and SMS in the CX Cloud Elite plan. Lower-tier plans focus on specific channels (digital-only or voice-only).

Source
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Related pages

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