Softwr

Customer Support · head to head

8x8 Contact Center vs Vonage

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Free plan
No
Full reviewWebsite
Vonage logo

Vonage

Telecommunications

Communications API platform for messaging and voice

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Vonage mMS pricing not published publicly, requires sales team quote
  • They diverge on capability: 8x8 Contact Center covers Voice, Vonage covers SMS messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and Vonage actually diverge.

Attributes where 8x8 Contact Center and Vonage differ
Attribute8x8 Contact CenterVonage
Starting price$85/monthOn request
Pricing modelsubscriptionusage-based
PlatformsWeb, Desktop, Ios, AndroidAPI
CategoryCustomer SupportTelecommunications
Founded19872002

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in Vonage

  • SMS messaging
  • Voice API
  • Video API
  • Number management
  • Slack
  • AWS
  • Azure
  • Mobile support

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Vonage
  • Contact centernot Vonage
  • Remote worknot Vonage
  • Customer support

Vonage

  • Customer engagementnot 8x8 Contact Center
  • Lead generationnot 8x8 Contact Center
  • Customer support
  • Sales automationnot 8x8 Contact Center

Both are used for customer support, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Vonage

  • MMS pricing not published publicly, requires sales team quote
  • International SMS rates can exceed $1.00 per message in some markets
  • Smaller developer ecosystem compared to Twilio

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Vonage

On request
  • Pay-as-you-go$0.05/month
    • SMS and voice
    • No monthly commitment
  • Starter$100/month
    • Volume discounts
    • Premium support
  • Enterprise$undefined/month
    • Custom pricing
    • Dedicated team

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Vonage if

  • You need sms messaging.
  • You work on API.
  • You also want voice api.
Vonage review

Questions people ask

Is 8x8 Contact Center or Vonage better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Vonage at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Vonage?
8x8 Contact Center starts at $85/month and Vonage at On request.
Does 8x8 Contact Center or Vonage run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Vonage runs on API.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Vonage is typically brought in for.
What can 8x8 Contact Center do that Vonage cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Vonage covers SMS messaging, Voice API, Video API, Number management. Both handle Salesforce, Web support.

Answered from the vendors’ own pages

Vonage: How much does Vonage SMS cost?

Vonage SMS API costs $0.00809 per outbound message and $0.00649 per inbound message in the US. There is no monthly minimum. Virtual phone numbers cost around $4.18 per month.

Source
Vonage: What is Vonage Voice API pricing?

Voice API charges $0.00798/minute for US domestic calls. You pay per minute for calls made and received via the API.

Source
Vonage: How does Vonage compare to Twilio for SMS?

Vonage charges $0.00809 per SMS versus Twilio at $0.0083. Vonage is marginally cheaper for SMS-heavy workloads, while Twilio offers better developer experience and broader channel support.

Source
Share

Related pages

More on 8x8 Contact Center

More on Vonage

Keep looking

Other head to heads