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Customer Support · head to head

8x8 Contact Center vs Telnyx

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Free plan
No
Full reviewWebsite
Telnyx logo

Telnyx

Telecommunications

Voice, messaging and connectivity APIs on a private global IP network

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Telnyx the advertised per-message price excludes US 10DLC registration fees and carrier surcharges, so American A2P traffic costs more than the rate card row suggests.
  • They diverge on capability: 8x8 Contact Center covers Voice, Telnyx covers Published per-destination rate card.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and Telnyx actually diverge.

Attributes where 8x8 Contact Center and Telnyx differ
Attribute8x8 Contact CenterTelnyx
Starting price$85/monthOn request
Pricing modelsubscriptionPer message and per minute, priced by destination country
PlatformsWeb, Desktop, Ios, AndroidWeb, APIs, Python, JavaScript, Java, PHP, Ruby, .NET
CategoryCustomer SupportTelecommunications
Founded1987Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Telnyx

  • Published per-destination rate card
  • Private IP backbone
  • SIP trunking
  • Programmable messaging
  • Wireless and IoT SIMs

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Telnyx
  • Contact centernot Telnyx
  • Remote worknot Telnyx
  • Customer supportnot Telnyx

Telnyx

  • Teams moving off a larger aggregator to reduce per-message cost at steady volumenot 8x8 Contact Center
  • Applications with international voice traffic where per-minute rates vary sharply by destinationnot 8x8 Contact Center
  • Platforms needing SIP trunking and programmable voice from a single suppliernot 8x8 Contact Center
  • Products combining messaging with cellular IoT connectivity on one accountnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Telnyx

  • The advertised per-message price excludes US 10DLC registration fees and carrier surcharges, so American A2P traffic costs more than the rate card row suggests.
  • Support and the partner ecosystem are smaller than the market leader, which matters most during an incident rather than during evaluation.
  • The cost advantage only becomes material at volume, so low-traffic projects save little while giving up ecosystem breadth.
  • Toll fraud controls need configuring properly, because a misconfigured voice account can accumulate serious cost quickly.
  • Product breadth is strong for voice and messaging but thinner for adjacent channels such as video, so multi-channel products may still need a second vendor.

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Telnyx

On request
  • Pay as you go$undefined/month
    • Published rate card by destination country
    • No monthly minimum for standard usage
    • Volume pricing negotiated above published tiers

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Telnyx if

  • You need published per-destination rate card.
  • You work on Web, APIs, Python, JavaScript, Java, PHP, Ruby, .NET.
  • You also want private ip backbone.
Telnyx review

Questions people ask

Is 8x8 Contact Center or Telnyx better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Telnyx at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Telnyx?
8x8 Contact Center starts at $85/month and Telnyx at On request.
Does 8x8 Contact Center or Telnyx run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Telnyx runs on Web, APIs, Python, JavaScript, Java, PHP, Ruby, .NET.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Telnyx is typically brought in for.
What can 8x8 Contact Center do that Telnyx cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Telnyx covers Published per-destination rate card, Private IP backbone, SIP trunking, Programmable messaging.

Answered from the vendors’ own pages

Telnyx: How much do per-message rates vary between countries?

By more than an order of magnitude. US A2P SMS is priced in small fractions of a cent per segment, while some international destinations run to several cents or more per message. Always price your actual destination mix rather than a headline US rate.

Telnyx: Are 10DLC fees included in the published price?

No. US A2P messaging requires brand and campaign registration, and those one-off and monthly fees plus per-segment carrier surcharges are added on top of the per-message rate.

Telnyx: Why does the private network matter?

Voice quality degrades with jitter and packet loss on the public internet. Carrying traffic on a private backbone with direct carrier interconnects is what the quality claim rests on.

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