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Telecommunications · head to head

8x8 vs Dialpad

8x8 logo

8x8

Telecommunications

Enterprise-grade unified communications

From
$29.99/month
Rated
-
Full reviewWebsite
Dialpad logo

Dialpad

Telecommunications

Cloud phone and voice communications

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited; Dialpad pricing details not publicly disclosed; requires contacting sales
  • They diverge on capability: 8x8 covers Voice calling, Dialpad covers Voice calls.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 and Dialpad actually diverge.

Attributes where 8x8 and Dialpad differ
Attribute8x8Dialpad
Starting price$29.99/monthOn request
Pricing modelsubscriptionUnknown
PlatformsWeb, Windows, Macos, Ios, AndroidWeb, Mobile
Founded19872013

Identical on both: free tier (No), user rating (Not yet rated), category (Telecommunications).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8

  • Voice calling
  • Video meetings
  • Team messaging
  • Voicemail
  • Call routing
  • Microsoft Teams
  • Google Workspace
  • SOC2

Only in Dialpad

  • Voice calls
  • Video meeting
  • Chat
  • HubSpot
  • Microsoft 365
  • Zapier
  • Mobile iOS support
  • Mobile Android support

Both cover

  • Call recording
  • Analytics
  • Salesforce
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8

  • Business communicationnot Dialpad
  • Customer contactnot Dialpad
  • Remote worknot Dialpad
  • Continuitynot Dialpad

Dialpad

  • Customer service with AI voice and chat agentsnot 8x8
  • Autonomous contact centre operations with handoff to humansnot 8x8
  • Multi-channel communication (voice, chat, SMS, email)not 8x8
  • HIPAA-compliant healthcare communicationnot 8x8

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8

  • Listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited

Dialpad

  • Pricing details not publicly disclosed; requires contacting sales
  • AI Agent pricing uses credit-based model with pay-per-value structure
  • Specific pricing tiers and feature comparisons not available on public website

Pricing, plan by plan

8x8

$29.99/month
  • Pro$29.99/month
    • Calling and meetings
    • Video conferencing
    • Team messaging
  • Enterprise$undefined/month
    • Everything in Pro
    • Advanced analytics
    • Dedicated support

Dialpad

On request

No published plan breakdown. See the Dialpad review.

Which should you pick?

Choose 8x8 if

  • You need voice calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video meetings.
8x8 review

Choose Dialpad if

  • You need voice calls.
  • You work on Web, Mobile.
  • You also want video meeting.
Dialpad review

Questions people ask

Is 8x8 or Dialpad better?
Neither clearly leads. 8x8 starts at $29.99/month and Dialpad at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 or Dialpad?
8x8 starts at $29.99/month and Dialpad at On request.
Does 8x8 or Dialpad run on more platforms?
8x8 runs on Web, Windows, Macos, Ios, Android. Dialpad runs on Web, Mobile.
What is 8x8 best used for?
8x8 is most often used for business communication, customer contact, remote work, continuity. Of those, business communication and customer contact are not what Dialpad is typically brought in for.
What can 8x8 do that Dialpad cannot?
8x8 covers Voice calling, Video meetings, Team messaging, Voicemail. Dialpad covers Voice calls, Video meeting, Chat, HubSpot. Both handle Call recording, Analytics, Salesforce, Slack.

Answered from the vendors’ own pages

Dialpad: How much does Dialpad cost?

Dialpad uses conversation-based pricing where customers purchase a pool of AI Agent Credits. Billing occurs only when AI delivers value by retrieving information or executing actions. Exact pricing is not published online and requires contacting sales.

Source
Dialpad: What is Dialpad's AI Agent pricing model?

Dialpad AI Agents are priced per conversation using a credit system. Credits are used only when the AI retrieves information or executes actions like scheduling, routing, or order lookup.

Source
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