8x8 vs Dialpad
A comprehensive head-to-head comparison of two leading telecommunications solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose 8x8 if you need Voice calling and prefer comprehensive paid features. Choose Dialpad if you prioritize Voice calls and want plans starting at Contact for pricing. Dialpad has a higher user rating (4.4 vs 4.1).
8x8 vs Dialpad: At a Glance
Feature Comparison: 8x8 vs Dialpad
| Feature | 8x8 | Dialpad |
|---|---|---|
| Voice calling | ||
| Video meetings | ||
| Team messaging | ||
| Call recording | ||
| Voicemail | ||
| Call routing | ||
| Analytics | ||
| Salesforce | ||
| Microsoft Teams | ||
| Google Workspace | ||
| Slack | ||
| SOC2 | ||
| HIPAA | ||
| ISO27001 | ||
| Cloud deployment | ||
| Voice calls | ||
| Video meeting | ||
| Chat | ||
| HubSpot | ||
| Microsoft 365 | ||
| Zapier | ||
| Web support | ||
| Mobile iOS support | ||
| Mobile Android support | ||
| Desktop support |
8x8 vs Dialpad: Pricing Breakdown
8x8 Pricing
Model: per-user
- Calling and meetings
- Video conferencing
- Team messaging
- Recording
- Everything in Pro
- Advanced analytics
- Dedicated support
- Custom integration
Dialpad Pricing
Model: subscription
- Unlimited calls
- Video meeting
- Basic analytics
- Advanced analytics
- Call recording
- Transcription
- Custom features
- Premium support
- SSO
Pros and Cons
8x8
Pros
- Highly rated by users (4.1/5)
- Available on 5 platforms (Web, Windows, Macos, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Voice calling functionality
- Strong Video meetings functionality
Cons
- No free plan available
- May require time to learn advanced features
Dialpad
Pros
- Highly rated by users (4.4/5)
- Available on 4 platforms (Web, Mobile iOS, Mobile Android, Desktop)
- Rich feature set with 14+ capabilities
- Strong Voice calls functionality
- Strong Video meeting functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use 8x8 vs Dialpad?
Choose 8x8 if you:
- Need Voice calling
- Have a budget of $29.99/month+
- Work primarily on Web and Windows
- Value Video meetings
Choose Dialpad if you:
- Need Voice calls
- Have a budget of Contact for pricing+
- Work primarily on Web and Mobile iOS
- Value Video meeting
Frequently Asked Questions: 8x8 vs Dialpad
Is 8x8 better than Dialpad?
It depends on your needs. 8x8 has a 4.1/5 user rating while Dialpad has 4.4/5. 8x8 excels in Voice calling and Video meetings, while Dialpad stands out with Voice calls and Video meeting. Consider your budget ($29.99/month vs Contact for pricing), platform needs, and specific feature requirements.
Which is cheaper, 8x8 or Dialpad?
8x8 starts at $29.99/month. Dialpad starts at Contact for pricing. Compare the specific plan features to determine the best value for your use case.
Can I use 8x8 and Dialpad together?
While both are telecommunications tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core telecommunications needs.
What are the main differences between 8x8 and Dialpad?
The key differences include: pricing model (per-user vs subscription), platform support (Web, Windows, Macos, Ios, Android vs Web, Mobile iOS, Mobile Android, Desktop), and feature focus. 8x8 emphasizes Voice calling, Video meetings, Team messaging while Dialpad focuses on Voice calls, Video meeting, Chat. User ratings differ slightly: 4.1 vs 4.4 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both 8x8 and Dialpad.