Software · pricing
8x8 Contact Center pricing
8x8 Contact Center publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- $85/month
- Model
- Subscription
- Tiers
- 3
- Free tier
- Not on record
8x8 Contact Center plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| X6 | $85/month | 4 | Entry tier |
| X7 | $110/month | 2 | +$25/month, 2 more features |
| X8 | $140/month | 3 | +$30/month, 3 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
X6
$85/monthThe entry tier. It covers voice contact center, acd, ivr, basic analytics.
X7
$110/monthOver X6, this tier adds:
- X6 + Digital channels
- Quality management
X8
$140/monthOver X7, this tier adds:
- X7 + WFM
- Speech analytics
- Advanced AI
What the product covers
The full 8x8 Contact Center feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Voice
- Digital channels
- IVR
- ACD
- WFM
- Quality management
- Analytics
Integrations
- Salesforce
- Microsoft Teams
- Zendesk
- NetSuite
- HubSpot
Security
- SOC2
- HIPAA
- GDPR
- PCI DSS
Platform
- Web support
- Desktop support
- Ios support
- Android support
People bring 8x8 Contact Center in for unified communications, contact center, remote work, customer support. If that is not the job you are buying for, the alternatives to 8x8 Contact Center are worth a look before you commit to a tier.
Before you pay for 8x8 Contact Center
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between $85/month and $140/month, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare 8x8 Contact Center against the tools that do have one before committing.
8x8 Contact Center runs on web, desktop, ios, android, and is published by 8x8 Inc of Campbell, CA. The full record is on the 8x8 Contact Center review.
8x8 Contact Center pricing questions
- How much does 8x8 Contact Center cost?
- 8x8 Contact Center publishes 3 tiers, from $85/month for X6 up to $140/month for X8. The cheapest paid tier is $85/month.
- Does 8x8 Contact Center have a free plan?
- Not on the record we hold: 8x8 Contact Center is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between X6 and X7 on 8x8 Contact Center?
- X7 costs $110/month against $85/month, and adds x6 + digital channels, quality management.
- Is the X8 plan on 8x8 Contact Center worth it?
- That depends entirely on whether you need what it adds, which on the published record is x7 + wfm, speech analytics, advanced ai. It costs $140/month against $85/month for X6. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- What am I actually paying for with 8x8 Contact Center?
- The record lists 20 features across 4 areas: core, integrations, security, platform. In practice it is brought in for unified communications, contact center, remote work.
- Does 8x8 Contact Center charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these 8x8 Contact Center prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare 8x8 Contact Center against before paying?
- Nothing else in this directory is filed close enough to 8x8 Contact Center to make a useful price comparison.