Software · head to head
8x8 Contact Center vs RingCentral Contact Center
8x8 Contact Center
Software
Integrated cloud communications and contact center
- From
- $85/month
- Rated
- -
RingCentral Contact Center
Software
Intelligent, connected, omnichannel contact center
- From
- On request
- Rated
- -
The short version
- They diverge on capability: 8x8 Contact Center covers Voice, RingCentral Contact Center covers Omnichannel routing.
Where they differ
Only the attributes on which 8x8 Contact Center and RingCentral Contact Center actually diverge.
| Attribute | 8x8 Contact Center | RingCentral Contact Center |
|---|---|---|
| Starting price | $85/month | On request |
| Founded | 1987 | 1999 |
Identical on both: pricing model (subscription), free tier (No), platforms (Web, Desktop, Ios, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in 8x8 Contact Center
- Voice
- Digital channels
- ACD
- Analytics
- NetSuite
Only in RingCentral Contact Center
- Omnichannel routing
- Speech analytics
- AI capabilities
- ServiceNow
Both cover
- IVR
- WFM
- Quality management
- Salesforce
- Microsoft Teams
- Zendesk
- HubSpot
- SOC2
- HIPAA
- GDPR
- PCI DSS
- Web support
- Desktop support
- Ios support
What people use each for
The jobs each tool is most often brought in to do.
8x8 Contact Center
- Unified communications
- Contact center
- Remote worknot RingCentral Contact Center
- Customer supportnot RingCentral Contact Center
RingCentral Contact Center
- Unified communications
- Contact center
- Customer experiencenot 8x8 Contact Center
Both are used for unified communications, contact center, on those jobs the choice comes down to price and fit rather than capability.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
8x8 Contact Center
- Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre
RingCentral Contact Center
Nothing recorded yet. See the RingCentral Contact Center review.
Pricing, plan by plan
8x8 Contact Center
$85/month- X6$85/month
- Voice contact center
- ACD
- IVR
- X7$110/month
- X6 + Digital channels
- Quality management
- X8$140/month
- X7 + WFM
- Speech analytics
- Advanced AI
RingCentral Contact Center
On request- Essentials$undefined/month
- Voice
- Digital
- IVR
- Standard$undefined/month
- Essentials + WFM
- Quality management
- Premium$undefined/month
- Standard + AI
- Speech analytics
Which should you pick?
Choose 8x8 Contact Center if
- You need voice.
- You work on Web, Desktop, Ios, Android.
- You also want digital channels.
Choose RingCentral Contact Center if
- You need omnichannel routing.
- You work on Web, Desktop, Ios, Android.
- You also want speech analytics.
Questions people ask
- Is 8x8 Contact Center or RingCentral Contact Center better?
- Neither clearly leads. 8x8 Contact Center starts at $85/month and RingCentral Contact Center at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, 8x8 Contact Center or RingCentral Contact Center?
- 8x8 Contact Center starts at $85/month and RingCentral Contact Center at On request.
- Does 8x8 Contact Center or RingCentral Contact Center run on more platforms?
- Both run on Web, Desktop, Ios, Android, so platform support will not decide this one for you.
- What is 8x8 Contact Center best used for?
- 8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, remote work and customer support are not what RingCentral Contact Center is typically brought in for.
- What can 8x8 Contact Center do that RingCentral Contact Center cannot?
- 8x8 Contact Center covers Voice, Digital channels, ACD, Analytics. RingCentral Contact Center covers Omnichannel routing, Speech analytics, AI capabilities, ServiceNow. Both handle IVR, WFM, Quality management, Salesforce.