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Customer Support · head to head

8x8 Contact Center vs RingCentral Contact Center

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
RingCentral Contact Center logo

RingCentral Contact Center

Customer Support

Intelligent, connected, omnichannel contact center

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; RingCentral Contact Center no pricing details published on contact center product pages
  • They diverge on capability: 8x8 Contact Center covers Voice, RingCentral Contact Center covers Omnichannel routing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and RingCentral Contact Center actually diverge.

Attributes where 8x8 Contact Center and RingCentral Contact Center differ
Attribute8x8 Contact CenterRingCentral Contact Center
Starting price$85/monthOn request
Founded19871999

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Desktop, Ios, Android), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • ACD
  • Analytics
  • NetSuite

Only in RingCentral Contact Center

  • Omnichannel routing
  • Speech analytics
  • AI capabilities
  • ServiceNow

Both cover

  • IVR
  • WFM
  • Quality management
  • Salesforce
  • Microsoft Teams
  • Zendesk
  • HubSpot
  • SOC2
  • HIPAA
  • GDPR
  • PCI DSS
  • Web support
  • Desktop support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communications
  • Contact center
  • Remote worknot RingCentral Contact Center
  • Customer supportnot RingCentral Contact Center

RingCentral Contact Center

  • Unified communications
  • Contact center
  • Customer experiencenot 8x8 Contact Center

Both are used for unified communications, contact center, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

RingCentral Contact Center

  • No pricing details published on contact center product pages
  • Enterprise customers must contact sales for pricing
  • Feature comparison guide does not include cost information

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose RingCentral Contact Center if

  • You need omnichannel routing.
  • You work on Web, Desktop, Ios, Android.
  • You also want speech analytics.
RingCentral Contact Center review

Questions people ask

Is 8x8 Contact Center or RingCentral Contact Center better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and RingCentral Contact Center at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or RingCentral Contact Center?
8x8 Contact Center starts at $85/month and RingCentral Contact Center at On request.
Does 8x8 Contact Center or RingCentral Contact Center run on more platforms?
Both run on Web, Desktop, Ios, Android, so platform support will not decide this one for you.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, remote work and customer support are not what RingCentral Contact Center is typically brought in for.
What can 8x8 Contact Center do that RingCentral Contact Center cannot?
8x8 Contact Center covers Voice, Digital channels, ACD, Analytics. RingCentral Contact Center covers Omnichannel routing, Speech analytics, AI capabilities, ServiceNow. Both handle IVR, WFM, Quality management, Salesforce.

Answered from the vendors’ own pages

RingCentral Contact Center: How much does RingCentral Contact Center cost?

Specific pricing is not published. RingCentral Contact Center is a custom-quote enterprise product where costs depend on deployment, features, and usage.

Source
RingCentral Contact Center: What is the pricing model for RingCentral Contact Center?

RingCentral Contact Center operates on a quote-based model. Customers must contact sales to receive pricing based on their specific requirements and scale.

Source
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