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Customer Support · head to head

8x8 Contact Center vs Bandwidth

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Free plan
No
Full reviewWebsite
Bandwidth logo

Bandwidth

Telecommunications

Voice, messaging and emergency calling APIs run on the company's own US carrier network

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Bandwidth commercial terms are negotiated contracts rather than a published rate, so a small team cannot start without going through a sales process.
  • They diverge on capability: 8x8 Contact Center covers Voice, Bandwidth covers Owned US carrier network.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and Bandwidth actually diverge.

Attributes where 8x8 Contact Center and Bandwidth differ
Attribute8x8 Contact CenterBandwidth
Starting price$85/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Desktop, Ios, AndroidWeb, APIs, Python, JavaScript, Java, C#, Ruby
CategoryCustomer SupportTelecommunications
Founded1987Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Bandwidth

  • Owned US carrier network
  • Programmable voice
  • Messaging APIs
  • Emergency calling
  • Global numbering

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Bandwidth
  • Contact centernot Bandwidth
  • Remote worknot Bandwidth
  • Customer supportnot Bandwidth

Bandwidth

  • Unified communications and contact centre providers needing wholesale voice termination under their own brandnot 8x8 Contact Center
  • Enterprises with high call volumes where a wholesale margin on every minute is materialnot 8x8 Contact Center
  • VoIP deployments with US emergency calling obligations requiring E911 and dynamic locationnot 8x8 Contact Center
  • Platforms needing local numbers across many countries from a single suppliernot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Bandwidth

  • Commercial terms are negotiated contracts rather than a published rate, so a small team cannot start without going through a sales process.
  • US A2P messaging still requires 10DLC brand and campaign registration, and those fees plus per-segment carrier surcharges are charged on top of the negotiated message rate.
  • The self-serve developer experience is weaker than the aggregators it competes with, so teams prototyping quickly start elsewhere and migrate later, if ever.
  • Its owned-network advantage is a United States advantage; international coverage arrived through the Voxbone acquisition and does not rest on the same model.
  • Committed volume pricing means an organisation whose traffic falls short of forecast pays for capacity it did not use.

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Bandwidth

On request
  • Bandwidth$undefined/year
    • Committed volume contracts quoted per customer
    • Per-minute and per-message rates negotiated by destination
    • US 10DLC registration and carrier surcharges billed in addition

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Bandwidth if

  • You need owned us carrier network.
  • You work on Web, APIs, Python, JavaScript, Java, C#, Ruby.
  • You also want programmable voice.
Bandwidth review

Questions people ask

Is 8x8 Contact Center or Bandwidth better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Bandwidth at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Bandwidth?
8x8 Contact Center starts at $85/month and Bandwidth at On request.
Does 8x8 Contact Center or Bandwidth run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Bandwidth runs on Web, APIs, Python, JavaScript, Java, C#, Ruby.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Bandwidth is typically brought in for.
What can 8x8 Contact Center do that Bandwidth cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Bandwidth covers Owned US carrier network, Programmable voice, Messaging APIs, Emergency calling.

Answered from the vendors’ own pages

Bandwidth: Is Bandwidth a carrier or a reseller?

It is a licensed carrier operating its own US network. That removes the wholesale margin an aggregator pays its upstream and gives direct control over routing and regulatory functions such as E911.

Bandwidth: Do 10DLC fees apply on top of Bandwidth's rates?

Yes. US A2P messaging requires brand and campaign registration with The Campaign Registry, and the registration fees plus per-message carrier surcharges are billed in addition to whatever per-message rate you negotiated.

Bandwidth: Did Bandwidth acquire Voxbone?

Yes, in 2020, for 519.4 million dollars. Voxbone supplied international phone numbering and became the basis of Bandwidth's coverage outside the United States.

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