Softwr

Customer Support · head to head

8x8 Contact Center vs Sprinklr Service

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Sprinklr Service sprinklr Service does not publish pricing for any edition; both the live pricing page and its archived captures return 404, and the product's own marketing pages gate every price behind a mandatory 'request a demo' sales contact rather than showing a self-serve rate.
  • They diverge on capability: 8x8 Contact Center covers Voice, Sprinklr Service covers Omnichannel contact center.

Where they differ

Only the attributes on which 8x8 Contact Center and Sprinklr Service actually diverge.

Attributes where 8x8 Contact Center and Sprinklr Service differ
Attribute8x8 Contact CenterSprinklr Service
Starting price$85/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
Founded19872009

Identical on both: free tier (No), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Microsoft Teams
  • Zendesk

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • SAP
  • Oracle
  • Microsoft Dynamics

Both cover

  • Analytics
  • Salesforce
  • SOC2
  • HIPAA
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Sprinklr Service
  • Contact centernot Sprinklr Service
  • Remote worknot Sprinklr Service
  • Customer supportnot Sprinklr Service

Sprinklr Service

  • Enterprise contact centernot 8x8 Contact Center
  • Social customer carenot 8x8 Contact Center
  • Unified CXnot 8x8 Contact Center
  • Voice of customernot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Sprinklr Service

  • Sprinklr Service does not publish pricing for any edition; both the live pricing page and its archived captures return 404, and the product's own marketing pages gate every price behind a mandatory 'request a demo' sales contact rather than showing a self-serve rate.

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Questions people ask

Is 8x8 Contact Center or Sprinklr Service better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Sprinklr Service at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Sprinklr Service?
8x8 Contact Center starts at $85/month and Sprinklr Service at On request.
Does 8x8 Contact Center or Sprinklr Service run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Sprinklr Service runs on Web, Ios, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Sprinklr Service is typically brought in for.
What can 8x8 Contact Center do that Sprinklr Service cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base. Both handle Analytics, Salesforce, SOC2, HIPAA.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on 8x8 Contact Center

More on Sprinklr Service

Keep looking

Other head to heads