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Telecommunications · head to head

8x8 vs NICE CXone

8x8 logo

8x8

Telecommunications

Enterprise-grade unified communications

From
$29.99/month
Rated
-
Full reviewWebsite
NICE CXone logo

NICE CXone

Telecommunications

The world's leading cloud contact center

From
$110/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited; NICE CXone usage-based billing adds unpredictable costs on top of per-agent fees
  • They diverge on capability: 8x8 covers Voice calling, NICE CXone covers Omnichannel routing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 and NICE CXone actually diverge.

Attributes where 8x8 and NICE CXone differ
Attribute8x8NICE CXone
Starting price$29.99/month$110/month
PlatformsWeb, Windows, Macos, Ios, AndroidWeb, Desktop
Founded19871986

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Telecommunications).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8

  • Voice calling
  • Video meetings
  • Team messaging
  • Call recording
  • Voicemail
  • Call routing
  • Microsoft Teams
  • Google Workspace

Only in NICE CXone

  • Omnichannel routing
  • ACD
  • IVR
  • WFM
  • Quality management
  • AI automation
  • Microsoft Dynamics
  • ServiceNow

Both cover

  • Analytics
  • Salesforce
  • SOC2
  • HIPAA
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8

  • Business communicationnot NICE CXone
  • Customer contactnot NICE CXone
  • Remote worknot NICE CXone
  • Continuitynot NICE CXone

NICE CXone

  • Enterprise contact centernot 8x8
  • Workforce optimizationnot 8x8
  • Quality managementnot 8x8
  • Customer analyticsnot 8x8

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8

  • Listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited

NICE CXone

  • Usage-based billing adds unpredictable costs on top of per-agent fees
  • Entry-level Omnichannel Suite ($110/agent) includes only basic contact center features

Pricing, plan by plan

8x8

$29.99/month
  • Pro$29.99/month
    • Calling and meetings
    • Video conferencing
    • Team messaging
  • Enterprise$undefined/month
    • Everything in Pro
    • Advanced analytics
    • Dedicated support

NICE CXone

$110/month
  • Omnichannel Suite$110/month
    • Voice, digital channels, omnichannel routing
    • Recording and compliance features
  • Essential Suite$135/month
    • All Omnichannel Suite features
    • Screen recording and quality management
  • Core Suite$169/month
    • All Essential Suite features
    • Performance management and interaction analytics
  • Complete Suite$209/month
    • All Core Suite features
    • AI copilot tools and gamification

Which should you pick?

Choose 8x8 if

  • You need voice calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video meetings.
8x8 review

Choose NICE CXone if

  • You need omnichannel routing.
  • You work on Web, Desktop.
  • You also want acd.
NICE CXone review

Questions people ask

Is 8x8 or NICE CXone better?
Neither clearly leads. 8x8 starts at $29.99/month and NICE CXone at $110/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 or NICE CXone?
8x8 starts at $29.99/month and NICE CXone at $110/month.
Does 8x8 or NICE CXone run on more platforms?
8x8 runs on Web, Windows, Macos, Ios, Android. NICE CXone runs on Web, Desktop.
What is 8x8 best used for?
8x8 is most often used for business communication, customer contact, remote work, continuity. Of those, business communication and customer contact are not what NICE CXone is typically brought in for.
What can 8x8 do that NICE CXone cannot?
8x8 covers Voice calling, Video meetings, Team messaging, Call recording. NICE CXone covers Omnichannel routing, ACD, IVR, WFM. Both handle Analytics, Salesforce, SOC2, HIPAA.

Answered from the vendors’ own pages

NICE CXone: How much does NICE CXone cost?

NICE CXone pricing starts at $110 per agent per month for the Omnichannel Suite and ranges up to $249 per agent per month for the Ultimate Suite, plus $0.25 per session usage charges. Billing is monthly in arrears with no prepayment required.

Source
NICE CXone: Does NICE CXone offer a free version or trial?

No free version is publicly available. NICE CXone offers contact sales or demo options to evaluate the platform before purchase.

Source
NICE CXone: What is the difference between NICE CXone suites?

Entry suites ($110-$135/agent) include basic contact center and quality management. Mid-tier suites ($169-$209/agent) add analytics, performance management, and AI features. The Ultimate Suite ($249/agent) includes AI Agents for proactive engagement and self-service automation.

Source
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