Softwr

Customer Support · head to head

8x8 Contact Center vs Whereby

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Free plan
No
Full reviewWebsite
Whereby logo

Whereby

Telecommunications

No downloads, no logins - just video meetings that work

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Whereby has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Whereby no breakout rooms, polls, or whiteboard tools
  • They diverge on capability: 8x8 Contact Center covers Voice, Whereby covers Browser-based meetings.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and Whereby actually diverge.

Attributes where 8x8 Contact Center and Whereby differ
Attribute8x8 Contact CenterWhereby
Starting price$85/monthFree
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
CategoryCustomer SupportTelecommunications
Founded19872013

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Whereby

  • Browser-based meetings
  • No downloads required
  • Personal room URLs
  • Screen sharing
  • Recording
  • Google Calendar
  • Outlook
  • Slack

Both cover

  • HubSpot
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Whereby
  • Contact centernot Whereby
  • Remote worknot Whereby
  • Customer supportnot Whereby

Whereby

  • Client meetingsnot 8x8 Contact Center
  • Remote consultationsnot 8x8 Contact Center
  • Team standupsnot 8x8 Contact Center
  • Webinarsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Whereby

  • No breakout rooms, polls, or whiteboard tools
  • Hard cap of 200 participants and performance drops with groups of 12+
  • No phone dial-in option for participants without internet
  • Occasional connectivity issues and laggy screen sharing reported

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Whereby

Free
  • FreeFree
    • 1 meeting room
    • 100 participants
    • Screen sharing
  • Pro$6.99/month
    • 3 meeting rooms
    • Custom branding
    • Recording
  • Business$11.99/month
    • Unlimited rooms
    • SSO
    • Analytics

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Whereby if

  • You need browser-based meetings.
  • You want to start without paying.
  • You also want no downloads required.
Whereby review

Questions people ask

Is 8x8 Contact Center or Whereby better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Whereby at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Whereby?
Whereby has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Whereby.
Does 8x8 Contact Center or Whereby run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Whereby runs on Web.
Can I use Whereby for free?
Yes. Whereby has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Whereby is typically brought in for.
What can 8x8 Contact Center do that Whereby cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Whereby covers Browser-based meetings, No downloads required, Personal room URLs, Screen sharing. Both handle HubSpot, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Whereby: Does Whereby require software downloads?

No. Whereby is browser-based and requires no downloads or complex configuration. Participants join via a simple link without needing to install software.

Source
Whereby: What is Whereby's pricing model?

Whereby offers a free-forever plan and paid plans starting at $5.82/month when billed annually. Whereby does not offer a free trial.

Source
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