HubSpot Live Chatvs
Amazon Lex
Amazon Lex: AWS conversational AI service
HubSpot Live Chat
Live chat integrated with HubSpot CRM platform
As of 30 August 2026, HubSpot Live Chat is free to use. HubSpot Live Chat is a live chat solution built into the HubSpot platform, allowing businesses to engage visitors and track conversations within their CRM. Softwr lists it under Live Chat. HubSpot Live Chat is made by HubSpot Inc., launched in 2006, available on Web, iOS, Android.
Overview
What HubSpot Live Chat does
HubSpot Live Chat is a live chat solution built into the HubSpot platform, allowing businesses to engage visitors and track conversations within their CRM.
What people use it for
- Customer engagement
- Lead generation
- Customer support
- Sales automation
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about HubSpot Live Chat.
- No specific pricing published on the live chat product page; pricing requires navigation to separate Marketing Hub pricing page
- Live chat pricing bundled with broader Marketing Hub plans rather than offered as standalone product pricing
- Free tier features not detailed on product page, requiring contact or additional navigation for feature clarity
Cross-shopped
What people choose instead of HubSpot Live Chat
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- HubSpot Live ChatvsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- HubSpot Live ChatvsBotpress
Botpress: Open-source chatbot platform and framework
- HubSpot Live ChatvsCrisp
Crisp: Customer messaging platform for startups and SMBs
Pricing
What HubSpot Live Chat costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Free
Free
- Live chat
- CRM
- Basic features
Starter
$50 /mo
- Marketing automation
- Enhanced features
Professional
$320 /mo
- Advanced workflows
- Custom reporting
Capabilities
Features
Live chat messaging
CRM integration
Visitor identification
Chatbot builder
Salesforce
Integration with Salesforce
Slack
Integration with Slack
Gmail
Integration with Gmail
Outlook
Integration with Outlook
Web support
Available on Web
Mobile app support
Available on Mobile app
IOS support
Available on iOS
Android support
Available on Android
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
What does HubSpot live chat cost?
HubSpot live chat is available free with core functionality and no credit card required. Premium features are available through Marketing Hub Starter, Professional, and Enterprise plans starting at $7/month annually, with details available on the main pricing page.
SourceIs there a free version of HubSpot live chat?
Yes, HubSpot live chat and chatbot builder are available free with core functionality including CRM integration and mobile app access, requiring no credit card to start.
SourceWhat premium features are included in paid HubSpot live chat plans?
Paid tiers include advanced automation and scaling features through Marketing Hub Starter, Professional, and Enterprise editions with varying levels of functionality and support.
SourceBehind it
Who makes HubSpot Live Chat
- Company
- HubSpot Inc.
- Based in
- Cambridge, Massachusetts, USA
Keep looking
Where to go from HubSpot Live Chat
- HubSpot Live Chat alternativesEvery product people weigh against it
- HubSpot Live Chat pricingPlans, floors and what the tiers exclude
- HubSpot Live Chat badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare HubSpot Live Chat with
- Zendesk Sunshine Conversations
- Crisp
- Amazon Lex
- Botpress
- Chatra
- Salesforce Service Cloud Chat
- Microsoft Dynamics 365 Chat
- Pure Chat
- Slimchat
- Smartsupp
- Tidio
- Bold360
- Userlike
- Verloop.io
- Gorgias
- LiveChat
- Zendesk Chat
- Bold360
Other Live Chat software
Omnichannel messaging and customer engagement platform
9 researched notesLive chat integrated with Salesforce Service Cloud
From $25/mo10 researched notesOmnichannel chat solution integrated with Microsoft ecosystem
10 researched notesLive chat with advanced visitor tracking and co-browsing
Free, then $17/mo10 researched notesConversational AI platform for customer support automation
Free, then $49/mo12 researched notes
Softwr does not host reviews and shows no star rating for HubSpot Live Chat, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on HubSpot Live Chat
HubSpot Live Chat alternatives
What people switch to, and what they give up
HubSpot Live Chat pricing
Every tier, and where the cost actually lands
Compare HubSpot Live Chat
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