AWS conversational AI service
Overview
What Bold360 does
Bold360 is an AI-powered customer engagement platform providing live chat, chatbots, and omnichannel support to help businesses deliver exceptional customer experiences.
What people use it for
- Customer engagement
- Lead generation
- Customer support
- Sales automation
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Bold360.
- Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
Pricing
What Bold360 costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Starter
$75 /mo
- Live chat
- Basic AI
- Chatbot
Professional
$150 /mo
- Advanced AI
- Omnichannel
Enterprise
On request
- Custom solutions
- Dedicated support
Capabilities
Features
Live chat messaging
Live chat messaging capability
AI chatbots
AI chatbots capability
Email support
Email support capability
Knowledge base
Knowledge base capability
Salesforce
Integration with Salesforce
IBM Watson
Integration with IBM Watson
API
Integration with API
Webhooks
Integration with Webhooks
Web support
Available on Web
Mobile app support
Available on Mobile app
IOS support
Available on iOS
Android support
Available on Android
Behind it
Who makes Bold360
- Company
- Bold360
- Based in
- Tel Aviv, Israel
Keep looking
Where to go from Bold360
- Bold360 alternativesEvery product people weigh against it
- Bold360 pricingPlans, floors and what the tiers exclude
- All Live Chat Chatbots softwareThe full category
- Best Live Chat Chatbots softwareThe shortlist, and how it was cut
Other Live Chat Chatbots software
Omnichannel messaging and customer engagement platform
Open-source chatbot platform and framework
Customer messaging platform for startups and SMBs
Google's conversational AI platform
IBM's enterprise AI platform for conversational experiences
Softwr does not host reviews and shows no star rating for Bold360, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Bold360
Bold360 alternatives
What people switch to, and what they give up
Bold360 pricing
Every tier, and where the cost actually lands
Compare Bold360
Put it head to head with anything we hold
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Its rating, and an embed for your own site
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