BBold360vs
Amazon Lex
Amazon Lex: AWS conversational AI service
B
Bold360
AI-powered customer engagement and service platform
As of 30 August 2026, Bold360's pricing is not published; the vendor quotes on request. Bold360 is an AI-powered customer engagement platform providing live chat, chatbots, and omnichannel support to help businesses deliver exceptional customer exp. Softwr lists it under Live Chat. Bold360 is launched in 2005, available on Web, iOS, Android.
Overview
What Bold360 does
Bold360 is an AI-powered customer engagement platform providing live chat, chatbots, and omnichannel support to help businesses deliver exceptional customer experiences.
What people use it for
- Customer engagement
- Lead generation
- Customer support
- Sales automation
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Bold360.
- Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
Cross-shopped
What people choose instead of Bold360
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- BBold360vsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- BBold360vsBotpress
Botpress: Open-source chatbot platform and framework
- BBold360vsCrisp
Crisp: Customer messaging platform for startups and SMBs
Pricing
What Bold360 costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Starter
$75 /mo
- Live chat
- Basic AI
- Chatbot
Professional
$150 /mo
- Advanced AI
- Omnichannel
Enterprise
On request
- Custom solutions
- Dedicated support
Capabilities
Features
Live chat messaging
AI chatbots
Email support
Knowledge base
Salesforce
Integration with Salesforce
IBM Watson
Integration with IBM Watson
API
Integration with API
Webhooks
Integration with Webhooks
Web support
Available on Web
Mobile app support
Available on Mobile app
IOS support
Available on iOS
Android support
Available on Android
Behind it
Who makes Bold360
- Company
- Bold360
- Based in
- Tel Aviv, Israel
Keep looking
Where to go from Bold360
- Bold360 alternativesEvery product people weigh against it
- Bold360 pricingPlans, floors and what the tiers exclude
- Bold360 badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare Bold360 with
- Zendesk Sunshine Conversations
- Crisp
- Amazon Lex
- Botpress
- Microsoft Dynamics 365 Chat
- Salesforce Service Cloud Chat
- Yellow.ai
- Comm100
- LiveChat
- Capacity
- Chatra
- Jivochat
- Kayako
- LivePerson
- Oracle Digital Assistant
- Zendesk Answer Bot
- Microsoft Bot Framework
- Microsoft Dynamics 365 Chat
Other Live Chat software
Omnichannel messaging and customer engagement platform
9 researched notesOmnichannel chat solution integrated with Microsoft ecosystem
10 researched notesLive chat integrated with Salesforce Service Cloud
From $25/mo10 researched notesAI-powered chatbot for automated customer support
From $55/month per agent11 researched notesMicrosoft's framework for building intelligent bots
Free plan10 researched notesOmnichannel chat solution integrated with Microsoft ecosystem
10 researched notes
Softwr does not host reviews and shows no star rating for Bold360, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Bold360
Bold360 alternatives
What people switch to, and what they give up
Bold360 pricing
Every tier, and where the cost actually lands
Compare Bold360
Put it head to head with anything we hold
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