Capacityvs
Amazon Lex
Amazon Lex: AWS conversational AI service
Capacity
AI-powered customer service automation platform
As of 30 August 2026, Capacity's pricing is not published; the vendor quotes on request. Capacity is an AI-powered customer service automation platform that learns from support interactions and automatically resolves customer issues at scale. Softwr lists it under Live Chat. Capacity is made by Capacity Inc., launched in 2016, available on Web, iOS, Android, API.
Overview
What Capacity does
Capacity is an AI-powered customer service automation platform that learns from support interactions and automatically resolves customer issues at scale.
What people use it for
- Knowledge base and helpdesk deflection
- AI agents answering across chat, voice, email and SMS
- Real-time assistance for human agents on a call
- Automating multi-step support workflows
- Regulated support environments needing the HIPAA package
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Capacity.
- Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
- Agent Assist and conversation intelligence are charged per hour of agent time on top
- Live chat, agent assist and conversation intelligence require the Pro tier
- The HIPAA package and advanced workflows are Enterprise only
- No prices are published for any tier
Cross-shopped
What people choose instead of Capacity
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- CapacityvsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- CapacityvsBotpress
Botpress: Open-source chatbot platform and framework
- CapacityvsCrisp
Crisp: Customer messaging platform for startups and SMBs
Pricing
What Capacity costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Starter
$125 /mo
- AI chatbot
- Up to 50 articles
Professional
$300 /mo
- Unlimited articles
- Advanced AI
Enterprise
On request
- Full customization
- Dedicated support
Capabilities
Features
AI chatbot
Knowledge management
Multi-channel support
Analytics
Salesforce
Integration with Salesforce
Zendesk
Integration with Zendesk
Slack
Integration with Slack
ServiceNow
Integration with ServiceNow
Web support
Available on Web
Mobile support
Available on Mobile
Chat widgets support
Available on Chat widgets
API support
Available on API
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does Capacity cost?
Capacity does not publish pricing on their website. The company uses a tiered platform model with usage-based add-ons, stating customers pay a platform fee plus usage-based pricing for AI Agents. Interested customers must contact their sales team or use the ROI calculator for custom quotes.
SourceWhat is Capacity's pricing model?
Capacity charges a platform fee for three tiers (Core, Pro, Enterprise) plus usage-based fees for Chat Agents (per response), Voice Agents (per minute), Email Agents (per response), SMS Agents (per message), and Agent Assist features (per hour of agent time).
SourceWhat are Capacity's available tiers?
Capacity offers Core tier (essential tools to launch AI support), Pro tier (most popular, with live chat and conversation intelligence), and Enterprise tier (full suite with advanced compliance, HIPAA compliance available). Pricing requires contacting sales.
SourceBehind it
Who makes Capacity
- Company
- Capacity Inc.
- Based in
- Denver, Colorado, USA
Keep looking
Where to go from Capacity
- Capacity alternativesEvery product people weigh against it
- Capacity pricingPlans, floors and what the tiers exclude
- Capacity badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare Capacity with
- Crisp
- Zendesk Sunshine Conversations
- Amazon Lex
- Botpress
- Ada
- Bold360
- Kore.ai
- Gorgias
- Salesforce Service Cloud Chat
- ManyChat
- Yellow.ai
- Olark
- Rasa
- Acquire
- Chatra
- Comm100
- Zendesk Answer Bot
- Yellow.ai
Other Live Chat software
Omnichannel messaging and customer engagement platform
9 researched notesLive chat integrated with Salesforce Service Cloud
From $25/mo10 researched notesChatbot and automation platform for Instagram, Messenger, WhatsApp, and SMS
Free, then $15/mo10 researched notesAI-powered chatbot for automated customer support
From $55/month per agent11 researched notes
Softwr does not host reviews and shows no star rating for Capacity, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Capacity
Capacity alternatives
What people switch to, and what they give up
Capacity pricing
Every tier, and where the cost actually lands
Compare Capacity
Put it head to head with anything we hold
Capacity badge
Its rating, and an embed for your own site
