Microsoft Dynamics 365 Chatvs
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Microsoft Dynamics 365 Chat
Omnichannel chat solution integrated with Microsoft ecosystem
As of 30 August 2026, Microsoft Dynamics 365 Chat's pricing is not published; the vendor quotes on request. Microsoft Dynamics 365 Omnichannel for Customer Service provides enterprise-grade live chat and messaging capabilities integrated with Microsoft's business appl. Softwr lists it under Live Chat. Microsoft Dynamics 365 Chat is made by Microsoft Corporation, launched in 1975, available on Web, iOS, Android.
Overview
What Microsoft Dynamics 365 Chat does
Microsoft Dynamics 365 Omnichannel for Customer Service provides enterprise-grade live chat and messaging capabilities integrated with Microsoft's business applications.
What people use it for
- Customer service omnichannel communication
- Multi-channel customer engagement
- AI-powered customer conversations
- Enterprise customer service automation
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Microsoft Dynamics 365 Chat.
- Specific pricing not disclosed on product page
- Directs users to separate pricing overview page for details
- Requires contacting sales for custom quotes and pricing
Cross-shopped
What people choose instead of Microsoft Dynamics 365 Chat
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- Microsoft Dynamics 365 ChatvsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- Microsoft Dynamics 365 ChatvsBotpress
Botpress: Open-source chatbot platform and framework
- Microsoft Dynamics 365 ChatvsCrisp
Crisp: Customer messaging platform for startups and SMBs
Pricing
What Microsoft Dynamics 365 Chat costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Customer Service Professional
$100 /mo
- Basic chat
- Ticketing
Customer Service Enterprise
$200 /mo
- Advanced omnichannel
- AI integration
Premium
On request
- Custom solutions
- Dedicated support
Capabilities
Features
Omnichannel messaging
Live chat
Email support
Social media integration
Outlook
Integration with Outlook
Teams
Integration with Teams
365
Integration with 365
Power BI
Integration with Power BI
Web support
Available on Web
Mobile app support
Available on Mobile app
IOS support
Available on iOS
Android support
Available on Android
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does Microsoft Dynamics 365 Chat cost?
Specific pricing for Dynamics 365 Chat is not published on the product page. Pricing information is available on Microsoft's separate Dynamics 365 pricing overview page, with custom quotes available through sales contact.
SourceIs there a free trial for Dynamics 365 Chat?
Microsoft Dynamics 365 offers free trials that users can request directly from the product page. Exact trial duration and terms are determined during the trial request process.
SourceCan I compare Dynamics 365 Chat plans and pricing?
Microsoft provides plan and pricing comparison on their dedicated pricing overview page. Users should visit the Dynamics 365 pricing section to see available plans, features, and pricing tiers before contacting sales.
SourceBehind it
Who makes Microsoft Dynamics 365 Chat
- Company
- Microsoft Corporation
- Based in
- Redmond, Washington, USA
Keep looking
Where to go from Microsoft Dynamics 365 Chat
- Microsoft Dynamics 365 Chat alternativesEvery product people weigh against it
- Microsoft Dynamics 365 Chat pricingPlans, floors and what the tiers exclude
- Microsoft Dynamics 365 Chat badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare Microsoft Dynamics 365 Chat with
- Zendesk Sunshine Conversations
- Crisp
- Amazon Lex
- Botpress
- Salesforce Service Cloud Chat
- Comm100
- Yellow.ai
- LivePerson
- Bold360
- HubSpot Live Chat
- Chatra
- Oracle Digital Assistant
- Pure Chat
- SailPoint IdentityIQ
- Slimchat
- Smartsupp
- Salesforce Service Cloud Chat
- Oracle Digital Assistant
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Softwr does not host reviews and shows no star rating for Microsoft Dynamics 365 Chat, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
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Every tier, and where the cost actually lands
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