Smartsuppvs
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Smartsupp
Live chat with advanced visitor tracking and co-browsing
As of 30 August 2026, Smartsupp has a free plan and paid plans start at $17/month. Smartsupp is a live chat and co-browsing platform that helps businesses provide real-time support and convert visitors through advanced visitor tracking feature. Softwr lists it under Live Chat. Smartsupp is launched in 2012, available on Web, iOS, Android.
Overview
What Smartsupp does
Smartsupp is a live chat and co-browsing platform that helps businesses provide real-time support and convert visitors through advanced visitor tracking features.
What people use it for
- Small teams wanting a bundled live chat and low-volume AI agent starting under $20/month
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Smartsupp.
- Free tier limited to 25 conversations per month and 14-day history
- Annual billing required for best pricing (up to 30% savings)
- Operator limits scale with plan tier
Cross-shopped
What people choose instead of Smartsupp
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- SmartsuppvsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- SmartsuppvsBotpress
Botpress: Open-source chatbot platform and framework
- SmartsuppvsCrisp
Crisp: Customer messaging platform for startups and SMBs
Pricing
What Smartsupp costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Free
Free
- 1 operator
- 25 conversations per month
- 14-day conversation history
- Basic channels
Solo
$17 /mo
- 1 operator
- Unlimited conversations
- All channels including email
- 50 AI reply assists
- Annual billing available at $204/year
Plus
$25 /mo
- 3 operators
- Unlimited conversations
- Automation workflows
- 250 AI reply assists
- Annual billing available
Expert
$83 /mo
- 5+ operators
- Unlimited conversations
- Premium support
- 500 AI reply assists
- Annual billing available
Enterprise
$280 /mo
- Custom features
- Dedicated account manager
- API access
Mira AI Agent
$16 /mo
- 1 agent
- 100-5,000 conversations per month
Capabilities
Features
Live chat messaging
Co-browsing
Visitor tracking
Heatmaps
Shopify
Integration with Shopify
Zapier
Integration with Zapier
Slack
Integration with Slack
API
Integration with API
Web support
Available on Web
Mobile app support
Available on Mobile app
IOS support
Available on iOS
Android support
Available on Android
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does Smartsupp cost?
Smartsupp offers a free plan for up to 25 conversations monthly. Paid plans start at $17/month for Solo (annual: $204/year), $25/month for Plus, and $83/month for Expert. Enterprise plans start at $280/month with custom features and annual billing offers up to 30% savings.
SourceWhat is included in Smartsupp's free tier?
Smartsupp's free tier includes 1 operator, up to 25 conversations per month, 14-day conversation history, and basic channel support. All paid plans offer unlimited conversations and advanced features including AI-powered reply assists.
SourceWhat payment options and currencies does Smartsupp support?
Smartsupp accepts monthly or annual billing with annual subscriptions providing up to 30% savings. The platform supports multiple currencies including CZK, EUR, USD, and PLN. A 14-day free trial is available for paid plans with no credit card required initially.
SourceBehind it
Who makes Smartsupp
- Company
- Smartsupp
- Based in
- Prague, Czech Republic
Keep looking
Where to go from Smartsupp
- Smartsupp alternativesEvery product people weigh against it
- Smartsupp pricingPlans, floors and what the tiers exclude
- Smartsupp badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare Smartsupp with
- Crisp
- Zendesk Sunshine Conversations
- Amazon Lex
- Botpress
- Pure Chat
- LiveChat
- Tidio
- Slimchat
- HubSpot Live Chat
- Acquire
- LivePerson
- Bold360
- Microsoft Dynamics 365 Chat
- Oracle Digital Assistant
- SailPoint IdentityIQ
- Salesforce Service Cloud Chat
- Pure Chat
- Slimchat
Other Live Chat software
Omnichannel messaging and customer engagement platform
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From $25/mo10 researched notes
Softwr does not host reviews and shows no star rating for Smartsupp, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Smartsupp
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Smartsupp pricing
Every tier, and where the cost actually lands
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