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Live Chat & Chatbots · head to head

HubSpot Live Chat vs Slimchat

HubSpot Live Chat logo

HubSpot Live Chat

Live Chat & Chatbots

Live chat integrated with HubSpot CRM platform

From
Free
Rated
-
Full reviewWebsite
S

Slimchat

Live Chat & Chatbots

Lightweight live chat solution for websites

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HubSpot Live Chat the Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.; Slimchat the vendor's own homepage as captured by the Internet Archive on 19 August 2018 (via Novosi, LLC) shows SlimChat was still pre-release at that date, offering an email signup for '3 months FREE' with an 'Expected release: summer 2018' notice and a $15 incentive to test a tour version; combined with the live site now serving a mismatched Squarespace certificate, this indicates the product likely never reached a stable commercial release
  • They diverge on capability: HubSpot Live Chat covers Live chat messaging, Slimchat covers Live chat widget.

Where they differ

Only the attributes on which HubSpot Live Chat and Slimchat actually diverge.

Attributes where HubSpot Live Chat and Slimchat differ
AttributeHubSpot Live ChatSlimchat
PlatformsWeb, Mobile app, IOS, AndroidWeb, Mobile responsive
Founded20062016

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HubSpot Live Chat

  • Live chat messaging
  • CRM integration
  • Visitor identification
  • Chatbot builder
  • Salesforce
  • Slack
  • Gmail
  • Outlook

Only in Slimchat

  • Live chat widget
  • Lightweight design
  • Fast loading
  • Visitor information
  • Zapier
  • API
  • Webhooks
  • Mobile responsive support

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

HubSpot Live Chat

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

Slimchat

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

Both are used for customer engagement, lead generation, customer support, sales automation, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HubSpot Live Chat

  • The Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.

Slimchat

  • The vendor's own homepage as captured by the Internet Archive on 19 August 2018 (via Novosi, LLC) shows SlimChat was still pre-release at that date, offering an email signup for '3 months FREE' with an 'Expected release: summer 2018' notice and a $15 incentive to test a tour version; combined with the live site now serving a mismatched Squarespace certificate, this indicates the product likely never reached a stable commercial release

Pricing, plan by plan

HubSpot Live Chat

Free
  • FreeFree
    • Live chat
    • CRM
    • Basic features
  • Starter$50/month
    • Marketing automation
    • Enhanced features
  • Professional$320/month
    • Advanced workflows
    • Custom reporting

Slimchat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Pro$20/month
    • Multiple agents
    • Advanced options
  • Business$50/month
    • Unlimited features
    • Priority support

Which should you pick?

Choose HubSpot Live Chat if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm integration.
HubSpot Live Chat review

Choose Slimchat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile responsive.
  • You also want lightweight design.
Slimchat review

Questions people ask

Is HubSpot Live Chat or Slimchat better?
Neither clearly leads. HubSpot Live Chat starts at Free and Slimchat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HubSpot Live Chat or Slimchat?
HubSpot Live Chat starts at Free and Slimchat at Free.
Does HubSpot Live Chat or Slimchat run on more platforms?
HubSpot Live Chat runs on Web, Mobile app, IOS, Android. Slimchat runs on Web, Mobile responsive.
Can I use HubSpot Live Chat for free?
Both have a free tier, so you can try either at no cost before committing.
What is HubSpot Live Chat best used for?
HubSpot Live Chat is most often used for customer engagement, lead generation, customer support, sales automation.
What can HubSpot Live Chat do that Slimchat cannot?
HubSpot Live Chat covers Live chat messaging, CRM integration, Visitor identification, Chatbot builder. Slimchat covers Live chat widget, Lightweight design, Fast loading, Visitor information. Both handle Web support.
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Related pages

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