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HubSpot Live Chat vs Salesforce Service Cloud Chat

HubSpot Live Chat logo

HubSpot Live Chat

Software

Live chat integrated with HubSpot CRM platform

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud Chat logo

Salesforce Service Cloud Chat

Software

Live chat integrated with Salesforce Service Cloud

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only HubSpot Live Chat has a free tier, so it costs nothing to try first.
  • Each has a real cost: HubSpot Live Chat the Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.; Salesforce Service Cloud Chat entry-level pricing of $25 per user per month is relatively expensive for small businesses
  • They diverge on capability: HubSpot Live Chat covers Visitor identification, Salesforce Service Cloud Chat covers Agent desktop integration.

Where they differ

Only the attributes on which HubSpot Live Chat and Salesforce Service Cloud Chat actually diverge.

Attributes where HubSpot Live Chat and Salesforce Service Cloud Chat differ
AttributeHubSpot Live ChatSalesforce Service Cloud Chat
Starting priceFree$25/month
Pricing modelfreemiumUnknown
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb, Mobile apps
Founded20061999

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HubSpot Live Chat

  • Visitor identification
  • Chatbot builder
  • Salesforce
  • Outlook

Only in Salesforce Service Cloud Chat

  • Agent desktop integration
  • Visitor tracking
  • Salesforce ecosystem
  • Microsoft Teams

Both cover

  • Live chat messaging
  • CRM integration
  • Slack
  • Gmail
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

HubSpot Live Chat

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

Salesforce Service Cloud Chat

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

Both are used for customer engagement, lead generation, customer support, sales automation, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HubSpot Live Chat

  • The Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.

Salesforce Service Cloud Chat

  • Entry-level pricing of $25 per user per month is relatively expensive for small businesses
  • Requires Salesforce CRM setup and integration for full functionality
  • Limited standalone capability outside of Salesforce ecosystem
  • Complex configuration required for advanced features

Pricing, plan by plan

HubSpot Live Chat

Free
  • FreeFree
    • Live chat
    • CRM
    • Basic features
  • Starter$50/month
    • Marketing automation
    • Enhanced features
  • Professional$320/month
    • Advanced workflows
    • Custom reporting

Salesforce Service Cloud Chat

$25/month

No published plan breakdown. See the Salesforce Service Cloud Chat review.

Which should you pick?

Choose HubSpot Live Chat if

  • You need visitor identification.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want chatbot builder.
HubSpot Live Chat review

Choose Salesforce Service Cloud Chat if

  • You need agent desktop integration.
  • You work on Web, Mobile apps.
  • You also want visitor tracking.
Salesforce Service Cloud Chat review

Questions people ask

Is HubSpot Live Chat or Salesforce Service Cloud Chat better?
Neither clearly leads. HubSpot Live Chat starts at Free and Salesforce Service Cloud Chat at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HubSpot Live Chat or Salesforce Service Cloud Chat?
HubSpot Live Chat has a free tier; the other does not. Paid plans start at Free for HubSpot Live Chat and $25/month for Salesforce Service Cloud Chat.
Does HubSpot Live Chat or Salesforce Service Cloud Chat run on more platforms?
HubSpot Live Chat runs on Web, Mobile app, IOS, Android. Salesforce Service Cloud Chat runs on Web, Mobile apps.
Can I use HubSpot Live Chat for free?
Yes. HubSpot Live Chat has a free tier, so you can try it without paying. Salesforce Service Cloud Chat starts at $25/month.
What is HubSpot Live Chat best used for?
HubSpot Live Chat is most often used for customer engagement, lead generation, customer support, sales automation.
What can HubSpot Live Chat do that Salesforce Service Cloud Chat cannot?
HubSpot Live Chat covers Visitor identification, Chatbot builder, Salesforce, Outlook. Salesforce Service Cloud Chat covers Agent desktop integration, Visitor tracking, Salesforce ecosystem, Microsoft Teams. Both handle Live chat messaging, CRM integration, Slack, Gmail.

Answered from the vendors’ own pages

Salesforce Service Cloud Chat: What is Salesforce Service Cloud Chat?

Salesforce Chat is a real-time customer engagement tool enabling businesses to connect with customers through personalized live chat interactions embedded in apps and on websites, with AI-powered chatbot support.

Source
Salesforce Service Cloud Chat: What is the pricing for Salesforce Service Cloud Chat?

Salesforce Service Cloud entry-level pricing starts at $25 per user per month, with multiple tiers available and add-ons ranging from $50 to $75 depending on required features.

Source
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Related pages

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