Userlikevs
Amazon Lex
Amazon Lex: AWS conversational AI service
Userlike
The leading GDPR-compliant customer messaging
As of 30 August 2026, Userlike is free to use. Userlike is a live chat and messaging platform built in Germany with a strong focus on data privacy and GDPR compliance for European businesses. Softwr lists it under Live Chat. Userlike is made by Userlike UG, launched in 2011, available on Web, iOS, Android.
Overview
What Userlike does
Userlike is a live chat and messaging platform built in Germany with a strong focus on data privacy and GDPR compliance for European businesses.
What people use it for
- Teams needing multilingual live chat with WhatsApp support who can tolerate a seat minimum on paid plans
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Userlike.
- Userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
- The Pro plan has a minimum of 3 seats and Enterprise a minimum of 5 seats, both priced per seat with Enterprise gated behind a custom quote
- AI Agent, AI Copilot and Workflows are separately priced add-ons starting at 99 euros/month, 19 euros/month per seat and 50 euros/month respectively
Cross-shopped
What people choose instead of Userlike
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- UserlikevsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- UserlikevsBotpress
Botpress: Open-source chatbot platform and framework
- UserlikevsCrisp
Crisp: Customer messaging platform for startups and SMBs
Pricing
What Userlike costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Free
Free
- 1 widget
- 1 seat
- Unlimited chats
Team
€90 /mo
- 4 widgets
- 4 seats
- Video calls
Corporate
€290 /mo
- 10 widgets
- 10 seats
- Analytics
- Chatbot
Flex
On request
- Unlimited
- Custom features
- Dedicated support
Capabilities
Features
Live chat
WhatsApp
Facebook Messenger
SMS
Video calls
Chatbot
Slack
Integration with Slack
Pipedrive
Integration with Pipedrive
HubSpot
Integration with HubSpot
Zendesk
Integration with Zendesk
Salesforce
Integration with Salesforce
GDPR
GDPR security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
What does the free plan include?
The free plan includes 1 seat, 1 channel, and up to 200 conversations per month. It provides basic features like messenger customization, file sharing, and feedback collection.
SourceWhat is the cost of the Pro plan and what does it offer?
The Pro plan costs 105 euros per month (or 87 euros per month if billed annually) with a minimum of 3 seats. It includes unlimited channels and conversations, live translation, video calls, basic API access, and analytics.
SourceIs there a trial period before committing to a paid plan?
Yes, the platform offers a 14-day free trial of the Pro plan features. After the trial expires, accounts automatically downgrade to the Free plan unless upgraded.
SourceWhat add-on costs are available?
Additional features can be added separately: Connect AI Agent from 99 euros per month, Connect AI Copilot from 19 euros per user per month, Workflows from 50 euros per month for 1,000 runs, and WhatsApp Campaigns from 20 euros per month plus Meta fees.
SourceHow does billing work on the Pro plan?
The Pro plan is billed monthly or annually, with annual billing offering a 20 percent discount. Unused conversations roll over to subsequent months within the same contract year.
SourceBehind it
Who makes Userlike
- Company
- Userlike UG
- Based in
- Cologne, Germany
Keep looking
Where to go from Userlike
- Userlike alternativesEvery product people weigh against it
- Userlike pricingPlans, floors and what the tiers exclude
- Userlike badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare Userlike with
- Zendesk Sunshine Conversations
- Crisp
- Amazon Lex
- Botpress
- Freshchat
- LivePerson
- Gorgias
- HubSpot Live Chat
- Google Dialogflow
- Tidio
- IBM Watson Assistant
- LiveChat
- Olark
- Rasa
- Yellow.ai
- Acquire
- Zendesk Chat
- HubSpot Live Chat
Other Live Chat software
Omnichannel messaging and customer engagement platform
9 researched notesIBM's enterprise AI platform for conversational experiences
Free plan5 researched notes
Softwr does not host reviews and shows no star rating for Userlike, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Userlike
Userlike alternatives
What people switch to, and what they give up
Userlike pricing
Every tier, and where the cost actually lands
Compare Userlike
Put it head to head with anything we hold
Userlike badge
Its rating, and an embed for your own site
