Live Chat · alternatives
Alternatives to HubSpot Live Chat
22 live chat tools sit alongside HubSpot Live Chat in this directory. Below is what separates each from HubSpot Live Chat on the figures we hold, price, model, tier count and rating, and a direct comparison for every one.
- Alternatives listed
- 22
- With a free tier
- 11
- Cheaper to start
- -
- HubSpot Live Chat starts at
- Free
Why people look past HubSpot Live Chat
Nothing on the record flags a reason to move. HubSpot Live Chat has a free tier. People still switch over fit and workflow, and those are not things a catalogue entry can measure, which is what the comparisons below are for.
What each alternative does differently
Ordered by the aggregated rating on each catalogue entry. Differences are drawn from price, pricing model, tier count and rating, the fields the category listing carries. For a feature-level difference, follow the head-to-head link on each card: those pages read both full records.
AWS conversational AI service
- Publishes an entry price of $0.004/per speech request, where HubSpot Live Chat does not.
- Sold on a usage-based model rather than freemium.
- 2 tiers to HubSpot Live Chat's 3.
Omnichannel messaging and customer engagement platform
- No free tier, where HubSpot Live Chat has one.
- Sold on a subscription model rather than freemium.
Open-source chatbot platform and framework
- Publishes an entry price of $9000/year, where HubSpot Live Chat does not.
- Sold on a subscription model rather than freemium.
- 1 tier to HubSpot Live Chat's 3.
Customer messaging platform for startups and SMBs
- Publishes an entry price of $45/month, where HubSpot Live Chat does not.
- 5 tiers to HubSpot Live Chat's 3.
Chatbot and automation platform for Instagram, Messenger, WhatsApp, and SMS
- Publishes an entry price of $15/month, where HubSpot Live Chat does not.
- 2 tiers to HubSpot Live Chat's 3.
No-code chatbot builder for websites, WhatsApp, and lead generation
- Publishes an entry price of €32/month, where HubSpot Live Chat does not.
Every HubSpot Live Chat alternative at a glance
A dash means the catalogue entry carries no figure, not that the answer is nothing.
| Tool | Entry price | Model | Tiers | Head to head |
|---|---|---|---|---|
| HubSpot Live Chat (this page) | Free | Freemium | 3 | |
| Amazon LexAWS conversational AI service | Free, then $0.004/per speech request | Usage-based | 2 | vs HubSpot Live Chat |
| Zendesk Sunshine ConversationsOmnichannel messaging and customer engagement platform | On request | Subscription | 3 | vs HubSpot Live Chat |
| BotpressOpen-source chatbot platform and framework | Free, then $9000/year | Subscription | 1 | vs HubSpot Live Chat |
| CrispCustomer messaging platform for startups and SMBs | Free, then $45/month | Freemium | 5 | vs HubSpot Live Chat |
| ManyChat | Free, then $15/month | Freemium | 2 | vs HubSpot Live Chat |
| Landbot | Free, then €32/month | Freemium | 3 | vs HubSpot Live Chat |
| Conferbot | Free, then $19/month | Freemium | 4 | vs HubSpot Live Chat |
| Jivochat | Free | Subscription | 4 | vs HubSpot Live Chat |
| Ada | Free | Subscription | 3 | vs HubSpot Live Chat |
| Freshchat | Free, then $19/month | Subscription | 4 | vs HubSpot Live Chat |
| Google Dialogflow | Free | Usage-based | 3 | vs HubSpot Live Chat |
| IBM Watson Assistant | Free | Subscription | 3 | vs HubSpot Live Chat |
| Kore.ai | On request | Subscription | 3 | vs HubSpot Live Chat |
| Conversica | On request | Subscription | 3 | vs HubSpot Live Chat |
| LiveChat | $20/month | Subscription | 4 | vs HubSpot Live Chat |
| Comm100 | $29/month | Subscription | 3 | vs HubSpot Live Chat |
| Kayako | $30/month | Subscription | 3 | vs HubSpot Live Chat |
| Bold360 | On request | Subscription | 3 | vs HubSpot Live Chat |
| Capacity | On request | Subscription | 3 | vs HubSpot Live Chat |
| Gorgias | $10/month | Usage-based | 4 | vs HubSpot Live Chat |
| Haptik | On request | Subscription | 3 | vs HubSpot Live Chat |
| Acquire | $50/month | Subscription | 3 | vs HubSpot Live Chat |
Ratings are aggregated from third-party sources and imported with each catalogue entry; Softwr hosts no reviews of these products. How each figure is used is set out on the HubSpot Live Chat badges page.
Cheaper ways to solve the same problem
Free to start (11)
These publish a tier that costs nothing, so they can be evaluated before any money changes hands.
What you would be giving up
HubSpot Live Chat is most often brought in for customer engagement, lead generation, customer support, sales automation. Anything replacing it has to cover the ones you actually depend on, and a cheaper tool that misses one of them is not cheaper.
Two things this page cannot settle. It compares on price, model, tier count and rating, because those are the fields the category listing carries, feature-level differences need both full records, which is what the head-to-head pages load. And the ratings are third-party aggregates imported with each entry rather than reviews written here, so a 0.2 difference between two tools is noise rather than a finding.
If HubSpot Live Chat is broadly right and the question is cost, the HubSpot Live Chat pricing breakdown covers every tier and what each one adds. If you want the whole field rather than a shortlist, the Live Chat category lists everything the directory holds, and best live chat tools ranks them.
HubSpot Live Chat runs on web, mobile app, ios, android. Platform coverage is not carried on the category listing for the alternatives, so it is one more thing to check on each head-to-head page rather than here.
Questions about HubSpot Live Chat alternatives
- What are the main alternatives to HubSpot Live Chat?
- 22 other live chat tools are listed in this directory, led by Amazon Lex, Zendesk Sunshine Conversations, Botpress, Crisp. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.
- What is the best free alternative to HubSpot Live Chat?
- 11 of the alternatives listed here can be used without paying: Amazon Lex, Botpress, Crisp, ManyChat, Landbot.
- Is there a reason to switch away from HubSpot Live Chat?
- Nothing in the data flags one. HubSpot Live Chat has a free tier. Fit and workflow are the usual reasons to move, and those are not things this record can measure.
- What would I give up by switching from HubSpot Live Chat?
- HubSpot Live Chat is most often brought in for customer engagement, lead generation, customer support, sales automation. Anything you replace it with has to cover the ones you actually rely on, the side-by-side comparisons linked from each alternative below put the two feature records against each other.
- Is there an open-source alternative to HubSpot Live Chat?
- None of the live chat tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.
- How were these HubSpot Live Chat alternatives chosen?
- They are the tools filed in the same category, Live Chat, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored placement runs on alternatives pages and the order cannot be bought. Softwr has not used these products.
- Where can I compare HubSpot Live Chat against one of these directly?
- Every alternative below has a side-by-side page against HubSpot Live Chat covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.
- Does this list cover every live chat tool?
- No. It covers what this directory holds in the Live Chat category, 22 tools beside HubSpot Live Chat. The category page lists the rest of the catalogue as it grows.