Salesforce Service Cloud Chat

Live chat integrated with Salesforce Service Cloud

As of 30 August 2026, Salesforce Service Cloud Chat starts at $25/month. Salesforce Service Cloud Chat provides live chat capabilities integrated within Salesforce, enabling seamless customer engagement with CRM data and agent suppor. Softwr lists it under Live Chat. Salesforce Service Cloud Chat is made by Salesforce Inc., launched in 1999, available on Web, iOS, Android.

Visit siteVisit Salesforce Service Cloud Chat

Overview

What Salesforce Service Cloud Chat does

Salesforce Service Cloud Chat provides live chat capabilities integrated within Salesforce, enabling seamless customer engagement with CRM data and agent support.

What people use it for

Customer engagement
Lead generation
Customer support
Sales automation

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Salesforce Service Cloud Chat.

Entry-level pricing of $25 per user per month is relatively expensive for small businesses
Requires Salesforce CRM setup and integration for full functionality
Limited standalone capability outside of Salesforce ecosystem
Complex configuration required for advanced features

Cross-shopped

What people choose instead of Salesforce Service Cloud Chat

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

Salesforce Service Cloud Chatvs
Amazon Lex
Amazon Lex: AWS conversational AI service
Salesforce Service Cloud Chatvs
Zendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
Salesforce Service Cloud Chatvs
Botpress
Botpress: Open-source chatbot platform and framework
Salesforce Service Cloud Chatvs
Crisp
Crisp: Customer messaging platform for startups and SMBs

Capabilities

Features

Live chat messaging
CRM integration
Agent desktop integration
Visitor tracking
Salesforce ecosystem
Integration with Salesforce ecosystem
Slack
Integration with Slack
Gmail
Integration with Gmail
Microsoft Teams
Integration with Microsoft Teams
Web support
Available on Web
Mobile app support
Available on Mobile app
IOS support
Available on iOS
Android support
Available on Android

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

What is Salesforce Service Cloud Chat?

Salesforce Chat is a real-time customer engagement tool enabling businesses to connect with customers through personalized live chat interactions embedded in apps and on websites, with AI-powered chatbot support.

Source

What is the pricing for Salesforce Service Cloud Chat?

Salesforce Service Cloud entry-level pricing starts at $25 per user per month, with multiple tiers available and add-ons ranging from $50 to $75 depending on required features.

Source

Behind it

Who makes Salesforce Service Cloud Chat

Company: Salesforce Inc.
Based in: San Francisco, California, USA

Keep looking

Where to go from Salesforce Service Cloud Chat

Best Live Chat software for

Compare Salesforce Service Cloud Chat with

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Crisp
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Free, then $45/mo12 researched notes
Zendesk Sunshine Conversations
Omnichannel messaging and customer engagement platform
9 researched notes
Amazon Lex
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Free, then $0.004/speech request10 researched notes
Botpress
Open-source chatbot platform and framework
Free, then $9,000/yr8 researched notes
Microsoft Dynamics 365 Chat
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10 researched notes
HubSpot Live Chat
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Free plan10 researched notes
B
Bold360
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5 researched notes
Chatra
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LivePerson
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11 researched notes
SailPoint IdentityIQ
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8 researched notes
Yellow.ai
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11 researched notes
Acquire
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From $50/mo9 researched notes
Capacity
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13 researched notes
Comm100
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From $29/mo10 researched notes
Conferbot
No-code AI chatbot builder for websites and messaging channels
Free, then $19/mo13 researched notes
Conversica
AI-powered conversational platform for sales and customer service
11 researched notes
Chatra
Live chat and CRM software for customer engagement
Free plan8 researched notes
Acquire
Conversational customer engagement platform
From $50/mo9 researched notes

Softwr does not host reviews and shows no star rating for Salesforce Service Cloud Chat, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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