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HubSpot Live Chat vs Smartsupp

HubSpot Live Chat logo

HubSpot Live Chat

Live Chat

Live chat integrated with HubSpot CRM platform

From
Free
Rated
-
Full reviewWebsite
Smartsupp logo

Smartsupp

Live Chat

Live chat with advanced visitor tracking and co-browsing

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HubSpot Live Chat no specific pricing published on the live chat product page; pricing requires navigation to separate Marketing Hub pricing page; Smartsupp free tier limited to 25 conversations per month and 14-day history
  • They diverge on capability: HubSpot Live Chat covers CRM integration, Smartsupp covers Co-browsing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which HubSpot Live Chat and Smartsupp actually diverge.

Attributes where HubSpot Live Chat and Smartsupp differ
AttributeHubSpot Live ChatSmartsupp
Pricing modelfreemiumsubscription
Founded20062012

Identical on both: starting price (Free), free tier (Yes), platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HubSpot Live Chat

  • CRM integration
  • Visitor identification
  • Chatbot builder
  • Salesforce
  • Gmail
  • Outlook

Only in Smartsupp

  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • Shopify
  • Zapier
  • API

Both cover

  • Live chat messaging
  • Slack
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

HubSpot Live Chat

  • Customer engagementnot Smartsupp
  • Lead generationnot Smartsupp
  • Customer supportnot Smartsupp
  • Sales automationnot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot HubSpot Live Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HubSpot Live Chat

  • No specific pricing published on the live chat product page; pricing requires navigation to separate Marketing Hub pricing page
  • Live chat pricing bundled with broader Marketing Hub plans rather than offered as standalone product pricing
  • Free tier features not detailed on product page, requiring contact or additional navigation for feature clarity

Smartsupp

  • Free tier limited to 25 conversations per month and 14-day history
  • Annual billing required for best pricing (up to 30% savings)
  • Operator limits scale with plan tier

Pricing, plan by plan

HubSpot Live Chat

Free
  • FreeFree
    • Live chat
    • CRM
    • Basic features
  • Starter$50/month
    • Marketing automation
    • Enhanced features
  • Professional$320/month
    • Advanced workflows
    • Custom reporting

Smartsupp

Free
  • FreeFree
    • 1 operator
    • 25 conversations per month
    • 14-day conversation history
  • Solo$17/month
    • 1 operator
    • Unlimited conversations
    • All channels including email
  • Plus$25/month
    • 3 operators
    • Unlimited conversations
    • Automation workflows
  • Expert$83/month
    • 5+ operators
    • Unlimited conversations
    • Premium support

Which should you pick?

Choose HubSpot Live Chat if

  • You need crm integration.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor identification.
HubSpot Live Chat review

Choose Smartsupp if

  • You need co-browsing.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor tracking.
Smartsupp review

Questions people ask

Is HubSpot Live Chat or Smartsupp better?
Neither clearly leads. HubSpot Live Chat starts at Free and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HubSpot Live Chat or Smartsupp?
HubSpot Live Chat starts at Free and Smartsupp at Free.
Does HubSpot Live Chat or Smartsupp run on more platforms?
Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
Can I use HubSpot Live Chat for free?
Both have a free tier, so you can try either at no cost before committing.
What is HubSpot Live Chat best used for?
HubSpot Live Chat is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Smartsupp is typically brought in for.
What can HubSpot Live Chat do that Smartsupp cannot?
HubSpot Live Chat covers CRM integration, Visitor identification, Chatbot builder, Salesforce. Smartsupp covers Co-browsing, Visitor tracking, Heatmaps, Shopify. Both handle Live chat messaging, Slack, Web support, Mobile app support.

Answered from the vendors’ own pages

HubSpot Live Chat: What does HubSpot live chat cost?

HubSpot live chat is available free with core functionality and no credit card required. Premium features are available through Marketing Hub Starter, Professional, and Enterprise plans starting at $7/month annually, with details available on the main pricing page.

Source
Smartsupp: How much does Smartsupp cost?

Smartsupp offers a free plan for up to 25 conversations monthly. Paid plans start at $17/month for Solo (annual: $204/year), $25/month for Plus, and $83/month for Expert. Enterprise plans start at $280/month with custom features and annual billing offers up to 30% savings.

Source
HubSpot Live Chat: Is there a free version of HubSpot live chat?

Yes, HubSpot live chat and chatbot builder are available free with core functionality including CRM integration and mobile app access, requiring no credit card to start.

Source
Smartsupp: What is included in Smartsupp's free tier?

Smartsupp's free tier includes 1 operator, up to 25 conversations per month, 14-day conversation history, and basic channel support. All paid plans offer unlimited conversations and advanced features including AI-powered reply assists.

Source
HubSpot Live Chat: What premium features are included in paid HubSpot live chat plans?

Paid tiers include advanced automation and scaling features through Marketing Hub Starter, Professional, and Enterprise editions with varying levels of functionality and support.

Source
Smartsupp: What payment options and currencies does Smartsupp support?

Smartsupp accepts monthly or annual billing with annual subscriptions providing up to 30% savings. The platform supports multiple currencies including CZK, EUR, USD, and PLN. A 14-day free trial is available for paid plans with no credit card required initially.

Source
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