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HubSpot Live Chat vs Smartsupp

HubSpot Live Chat logo

HubSpot Live Chat

Software

Live chat integrated with HubSpot CRM platform

From
Free
Rated
-
Full reviewWebsite
Smartsupp logo

Smartsupp

Software

Live chat with advanced visitor tracking and co-browsing

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HubSpot Live Chat the Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.; Smartsupp free plan is capped at 1 operator and 25 conversations per month
  • They diverge on capability: HubSpot Live Chat covers CRM integration, Smartsupp covers Co-browsing.

Where they differ

Only the attributes on which HubSpot Live Chat and Smartsupp actually diverge.

Attributes where HubSpot Live Chat and Smartsupp differ
AttributeHubSpot Live ChatSmartsupp
Founded20062012

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HubSpot Live Chat

  • CRM integration
  • Visitor identification
  • Chatbot builder
  • Salesforce
  • Gmail
  • Outlook

Only in Smartsupp

  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • Shopify
  • Zapier
  • API

Both cover

  • Live chat messaging
  • Slack
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

HubSpot Live Chat

  • Customer engagementnot Smartsupp
  • Lead generationnot Smartsupp
  • Customer supportnot Smartsupp
  • Sales automationnot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot HubSpot Live Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HubSpot Live Chat

  • The Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.

Smartsupp

  • Free plan is capped at 1 operator and 25 conversations per month
  • Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
  • Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual

Pricing, plan by plan

HubSpot Live Chat

Free
  • FreeFree
    • Live chat
    • CRM
    • Basic features
  • Starter$50/month
    • Marketing automation
    • Enhanced features
  • Professional$320/month
    • Advanced workflows
    • Custom reporting

Smartsupp

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Professional$30/month
    • Unlimited agents
    • Co-browsing
  • Business$60/month
    • Advanced analytics
    • Priority support

Which should you pick?

Choose HubSpot Live Chat if

  • You need crm integration.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor identification.
HubSpot Live Chat review

Choose Smartsupp if

  • You need co-browsing.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor tracking.
Smartsupp review

Questions people ask

Is HubSpot Live Chat or Smartsupp better?
Neither clearly leads. HubSpot Live Chat starts at Free and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HubSpot Live Chat or Smartsupp?
HubSpot Live Chat starts at Free and Smartsupp at Free.
Does HubSpot Live Chat or Smartsupp run on more platforms?
Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
Can I use HubSpot Live Chat for free?
Both have a free tier, so you can try either at no cost before committing.
What is HubSpot Live Chat best used for?
HubSpot Live Chat is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Smartsupp is typically brought in for.
What can HubSpot Live Chat do that Smartsupp cannot?
HubSpot Live Chat covers CRM integration, Visitor identification, Chatbot builder, Salesforce. Smartsupp covers Co-browsing, Visitor tracking, Heatmaps, Shopify. Both handle Live chat messaging, Slack, Web support, Mobile app support.
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