Software · head to head
Botpress vs HubSpot Live Chat
HubSpot Live Chat
Software
Live chat integrated with HubSpot CRM platform
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Botpress managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure; HubSpot Live Chat the Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.
- They diverge on capability: Botpress covers Visual bot builder, HubSpot Live Chat covers Live chat messaging.
Where they differ
Only the attributes on which Botpress and HubSpot Live Chat actually diverge.
| Attribute | Botpress | HubSpot Live Chat |
|---|---|---|
| Pricing model | open-source | freemium |
| Platforms | Open-source (self-hosted), Cloud-managed (Botpress Cloud) | Web, Mobile app, IOS, Android |
| Founded | 2016 | 2006 |
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Botpress
- Visual bot builder
- NLU integration
- Multi-channel support
- Analytics
- Teams
- Messenger
- On-premise support
Only in HubSpot Live Chat
- Live chat messaging
- CRM integration
- Visitor identification
- Chatbot builder
- Salesforce
- Gmail
- Outlook
- Web support
Both cover
- Slack
What people use each for
The jobs each tool is most often brought in to do.
Botpress
- Development teams building chatbots and conversational AI using MIT-licensed open-source frameworknot HubSpot Live Chat
- Organisations needing custom conversational interfaces with programmatic control via SDK/CLInot HubSpot Live Chat
HubSpot Live Chat
- Customer engagementnot Botpress
- Lead generationnot Botpress
- Customer supportnot Botpress
- Sales automationnot Botpress
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Botpress
- Managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
- Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs
HubSpot Live Chat
- The Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.
Pricing, plan by plan
Botpress
FreeNo published plan breakdown. See the Botpress review.
HubSpot Live Chat
Free- FreeFree
- Live chat
- CRM
- Basic features
- Starter$50/month
- Marketing automation
- Enhanced features
- Professional$320/month
- Advanced workflows
- Custom reporting
Which should you pick?
Choose Botpress if
- You need visual bot builder.
- You want to start without paying.
- You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
- You also want nlu integration.
Choose HubSpot Live Chat if
- You need live chat messaging.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want crm integration.
Questions people ask
- Is Botpress or HubSpot Live Chat better?
- Neither clearly leads. Botpress starts at Free and HubSpot Live Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Botpress or HubSpot Live Chat?
- Botpress starts at Free and HubSpot Live Chat at Free.
- Does Botpress or HubSpot Live Chat run on more platforms?
- Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). HubSpot Live Chat runs on Web, Mobile app, IOS, Android.
- Can I use Botpress for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Botpress best used for?
- Botpress is most often used for development teams building chatbots and conversational ai using mit-licensed open-source framework, organisations needing custom conversational interfaces with programmatic control via sdk/cli. Of those, development teams building chatbots and conversational ai using mit-licensed open-source framework and organisations needing custom conversational interfaces with programmatic control via sdk/cli are not what HubSpot Live Chat is typically brought in for.
- What can Botpress do that HubSpot Live Chat cannot?
- Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. HubSpot Live Chat covers Live chat messaging, CRM integration, Visitor identification, Chatbot builder. Both handle Slack.