Gorgiasvs
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Gorgias
E-commerce helpdesk built for Shopify
As of 30 August 2026, Gorgias starts at $10/month. Gorgias is a customer service platform designed specifically for e-commerce businesses. Softwr lists it under Live Chat. Gorgias is made by Gorgias Inc, launched in 2015, available on Web, iOS, Android.
Overview
What Gorgias does
Gorgias is a customer service platform designed specifically for e-commerce businesses. It integrates deeply with Shopify, BigCommerce, and Magento.
What people use it for
- Customer helpdesk automation
- Omnichannel customer support
- AI-powered conversation resolution
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Gorgias.
- No published pricing; customers must sign up or contact sales
- Ticket volume limits range from 50 to 5,000 per month depending on plan
- Pricing model not transparent; described as scaling with volume
Cross-shopped
What people choose instead of Gorgias
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- GorgiasvsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- GorgiasvsBotpress
Botpress: Open-source chatbot platform and framework
- GorgiasvsCrisp
Crisp: Customer messaging platform for startups and SMBs
Pricing
What Gorgias costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Starter
$10 /mo
- 50 tickets/month
- 3 user seats
- Email & social
Basic
$60 /mo
- 300 tickets/month
- Unlimited users
- Phone support
Pro
$360 /mo
- 2000 tickets/month
- Advanced automation
- Revenue statistics
Advanced
$900 /mo
- 5000 tickets/month
- Dedicated CSM
- Custom integrations
Capabilities
Features
Omnichannel inbox
Order management
Macros
Automation
Revenue tracking
Self-service
Shopify
Integration with Shopify
BigCommerce
Integration with BigCommerce
Magento
Integration with Magento
Klaviyo
Integration with Klaviyo
Yotpo
Integration with Yotpo
SOC2
SOC2 security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Does Gorgias publish pricing on their website?
Specific prices are not listed on the Gorgias pricing page; customers must sign up or contact sales for detailed pricing.
SourceIs AI included on all Gorgias plans?
Yes, AI Agent is included on every plan and pricing is based only on conversations the AI resolves.
SourceCan I add Voice or SMS to any plan?
Yes, Voice and SMS can be added to any plan with pricing scaled by call and text volume.
SourceHow does Gorgias price its helpdesk?
Helpdesk is not priced per agent; instead it scales from 50 to 5,000 tickets per month depending on plan selection.
SourceBehind it
Who makes Gorgias
- Company
- Gorgias Inc
- Based in
- San Francisco, CA
Keep looking
Where to go from Gorgias
- Gorgias alternativesEvery product people weigh against it
- Gorgias pricingPlans, floors and what the tiers exclude
- Gorgias badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare Gorgias with
- Crisp
- Zendesk Sunshine Conversations
- Amazon Lex
- Botpress
- Tidio
- Kore.ai
- Ada
- LiveChat
- Capacity
- HubSpot Live Chat
- Olark
- Pure Chat
- SailPoint IdentityIQ
- Salesforce Service Cloud Chat
- Slimchat
- Smartsupp
- tawk.to
- Zendesk Answer Bot
Other Live Chat software
Omnichannel messaging and customer engagement platform
9 researched notesLive chat integrated with Salesforce Service Cloud
From $25/mo10 researched notesLive chat with advanced visitor tracking and co-browsing
Free, then $17/mo10 researched notesAI-powered chatbot for automated customer support
From $55/month per agent11 researched notes
Softwr does not host reviews and shows no star rating for Gorgias, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Gorgias
Gorgias alternatives
What people switch to, and what they give up
Gorgias pricing
Every tier, and where the cost actually lands
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