Zendesk Sunshine Conversations

Omnichannel messaging and customer engagement platform

As of 30 August 2026, Zendesk Sunshine Conversations's pricing is not published; the vendor quotes on request. Zendesk Sunshine Conversations is an omnichannel messaging platform that enables businesses to connect with customers across multiple channels with unified inbo. Softwr lists it under Live Chat. Zendesk Sunshine Conversations is made by Zendesk Inc., launched in 2007, available on Web, iOS, Android.

Visit siteVisit Zendesk Sunshine Conversations

Overview

What Zendesk Sunshine Conversations does

Zendesk Sunshine Conversations is an omnichannel messaging platform that enables businesses to connect with customers across multiple channels with unified inbox and automation.

What people use it for

Customer engagement
Lead generation
Customer support
Sales automation

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Zendesk Sunshine Conversations.

Cannot be purchased standalone; requires expensive Zendesk Suite Professional or higher plans
Low included monthly active users (1,000 MAU) and notifications (1,000) necessitate paid add-ons for most businesses
Custom implementations require developer resources for webhooks and API configuration

Cross-shopped

What people choose instead of Zendesk Sunshine Conversations

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

Zendesk Sunshine Conversationsvs
Intercom
Intercom: Omnichannel messaging platform with live chat and customer messaging without requiring Zendesk Suite
Zendesk Sunshine Conversationsvs
LiveChat
LiveChat: Standalone live chat solution offering omnichannel messaging without bundled CRM requirement
Zendesk Sunshine Conversationsvs
HubSpot Live Chat
HubSpot Live Chat: Free live chat option integrated with HubSpot CRM as alternative to Zendesk's expensive bundled model

Pricing

What Zendesk Sunshine Conversations costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

Team

$19 /mo

Chat + messaging
Basic features
Limited agents

Growth

$49 /mo

Omnichannel
Advanced automation
Routing

Professional

$99 /mo

All features
Custom workflows
Premium support

Capabilities

Features

Live chat
SMS messaging
Facebook Messenger
WhatsApp integration
Salesforce
Integration with Salesforce
Zendesk Support
Integration with Zendesk Support
Slack
Integration with Slack
API
Integration with API
Web support
Available on Web
Mobile app support
Available on Mobile app
IOS support
Available on iOS
Android support
Available on Android

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

Can I buy Zendesk Sunshine Conversations standalone?

No. Sunshine Conversations is only available with Zendesk Suite Professional, Enterprise, or Enterprise Plus plans. It cannot be purchased as a standalone product.

Source

What messaging channels does Sunshine Conversations support?

Sunshine Conversations connects 15+ messaging channels including WhatsApp, Facebook Messenger, Instagram, Telegram, SMS, and provides a Web Widget for on-site chat.

Source

What are the usage limits on Zendesk Sunshine Conversations?

The base includes 1,000 Monthly Active Users and 1,000 notifications per month. Additional usage requires $50 add-ons for each 2,500 MAU pack or $50 for each 25,000 notification pack.

Source

Behind it

Who makes Zendesk Sunshine Conversations

Company: Zendesk Inc.
Based in: San Francisco, California, USA

Timeline