Zendesk Chatvs
Amazon Lex
Amazon Lex: AWS conversational AI service
Zendesk Chat
Live chat software from Zendesk
As of 30 August 2026, Zendesk Chat starts at $19/month. Zendesk Chat (formerly Zopim) is a live chat and messaging platform that helps businesses connect with customers in real-time across web and mobile. Softwr lists it under Live Chat. Zendesk Chat is made by Zendesk Inc, launched in 2007, available on Web, iOS, Android.
Overview
What Zendesk Chat does
Zendesk Chat (formerly Zopim) is a live chat and messaging platform that helps businesses connect with customers in real-time across web and mobile.
What people use it for
- Customer support team management
- Multi-channel messaging
- AI-powered contact centers
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Zendesk Chat.
- Enterprise plan requires custom pricing quote
- AI agent usage beyond plan allowance billed separately
Cross-shopped
What people choose instead of Zendesk Chat
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- Zendesk ChatvsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- Zendesk ChatvsBotpress
Botpress: Open-source chatbot platform and framework
- Zendesk ChatvsCrisp
Crisp: Customer messaging platform for startups and SMBs
Pricing
What Zendesk Chat costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Support Team
$19 /mo
- Email ticketing
- Routing and analytics
- Pre-written responses
- Automations
Suite Team
$55 /mo
- All Support features
- AI Agents
- Knowledge Base
- Omnichannel routing
- Messaging and live chat
- Telephony
Suite Professional
$115 /mo
- Suite Team features
- Admin Copilot
- App Builder
- Writing Tools
- Skills-based routing
- IVR
Capabilities
Features
Web messaging
Mobile messaging
Chatbots
Proactive chat
Analytics
Triggers
Zendesk Support
Integration with Zendesk Support
Salesforce
Integration with Salesforce
Shopify
Integration with Shopify
WordPress
Integration with WordPress
Zapier
Integration with Zapier
SOC2
SOC2 security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Can Messaging be used for live, session-based conversations or asynchronous chats?
Both. Messaging supports real-time sessions for fast help as well as ongoing asynchronous conversations, so customers can chat at their own pace and agents stay flexible.
SourceDo agents need a separate tool or tab to use Messaging?
No. Messaging is built right into the Zendesk Agent Workspace, so agents can manage conversations seamlessly without switching tools or tabs.
SourceHow do I know if my AI agents are handling my tickets effectively?
Zendesk QA automatically reviews all conversations, enabling performance tracking and continuous improvement of AI and agent support.
SourceOnce I build an AI agent, can I deploy it across more than one social channel?
Yes. Build your AI Agent once and deploy it to web, mobile, and social messaging channels like WhatsApp, Facebook, and more.
SourceWhy should I switch from legacy live chat to Messaging?
Messaging enables users to replicate and enhance live chat experiences by leveraging AI agents and omnichannel routing capabilities.
SourceCan I build something custom or go beyond the out-of-the-box experience?
Absolutely. With access to the Zendesk messaging platform, you can create fully custom experiences that fit your unique business needs.
SourceBehind it
Who makes Zendesk Chat
- Company
- Zendesk Inc
- Based in
- San Francisco, CA
Timeline
Zendesk Chat over time
- Acquisition2014-04-10
Zendesk acquires Zopim
Source
Keep looking
Where to go from Zendesk Chat
- Zendesk Chat alternativesEvery product people weigh against it
- Zendesk Chat pricingPlans, floors and what the tiers exclude
- Zendesk Chat badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare Zendesk Chat with
- Crisp
- Amazon Lex
- Botpress
- LiveChat
- Freshchat
- Olark
- LivePerson
- Userlike
- Tidio
- Pure Chat
- Smartsupp
- Slimchat
- Rasa
- Yellow.ai
- Acquire
- Capacity
- Chatra
- Comm100
Other Live Chat software
Live chat with advanced visitor tracking and co-browsing
Free, then $17/mo10 researched notes
Softwr does not host reviews and shows no star rating for Zendesk Chat, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Zendesk Chat
Zendesk Chat alternatives
What people switch to, and what they give up
Zendesk Chat pricing
Every tier, and where the cost actually lands
Compare Zendesk Chat
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