Botpressvs
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Botpress
Open-source chatbot platform and framework
As of 30 August 2026, Botpress has a free plan and paid plans start at $9000/year. Botpress is an open-source conversational AI platform that enables developers to build, test, and deploy intelligent chatbots with visual bot builder and NLU ca. Softwr lists it under Live Chat. Botpress is made by Botpress Inc., launched in 2016, available on Self-hosted, Web.
Overview
What Botpress does
Botpress is an open-source conversational AI platform that enables developers to build, test, and deploy intelligent chatbots with visual bot builder and NLU capabilities.
What people use it for
- AI customer support ticketing and refund processing
- Multi-channel helpdesk automation with escalation
- Self-service account updates and order corrections
- Proactive customer outreach and retention
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Botpress.
- Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs
Cross-shopped
What people choose instead of Botpress
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- BotpressvsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- BotpressvsCrisp
Crisp: Customer messaging platform for startups and SMBs
- BotpressvsGoogle Dialogflow
Google Dialogflow: Google's conversational AI platform
Pricing
What Botpress costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Standard
$9,000 /yr
- Up to 4 seats
- 1,200 conversations per month
- No per-seat cost
- AI usage included
Capabilities
Features
Visual bot builder
NLU integration
Multi-channel support
Analytics
Slack
Integration with Slack
Teams
Integration with Teams
Messenger
Integration with Messenger
WhatsApp
Integration with WhatsApp
On-premise support
Available on On-premise
Cloud support
Available on Cloud
Docker support
Available on Docker
Self-hosted support
Available on Self-hosted
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does Botpress cost?
Botpress charges $9,000 per year for the standard plan supporting 4 seats with 1,200 conversations monthly. No per-seat cost is applied when adding team members or expanding usage, and AI capabilities are included in the subscription.
SourceIs there a free Botpress plan?
Yes, Botpress offers a free tier with no credit card required. You can try the platform for free and test it on your own support tickets before upgrading.
SourceWhat does Botpress include compared to Zendesk or Intercom?
Botpress saves $25,500 per year compared to Zendesk and Intercom for a 4-seat team handling 1,200 monthly conversations, delivering the same AI-powered support without separate AI billing.
SourceBehind it
Who makes Botpress
- Company
- Botpress Inc.
- Based in
- Montreal, Quebec, Canada
Keep looking
Where to go from Botpress
- Botpress alternativesEvery product people weigh against it
- Botpress pricingPlans, floors and what the tiers exclude
- Botpress badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare Botpress with
- Rasa
- IBM Watson Assistant
- Oracle Digital Assistant
- Amazon Lex
- Verloop.io
- Kore.ai
- LivePerson
- Microsoft Bot Framework
- Zendesk Sunshine Conversations
- Yellow.ai
- Haptik
- Jivochat
- Pure Chat
- SailPoint IdentityIQ
- Salesforce Service Cloud Chat
- Slimchat
- Oracle Digital Assistant
- Microsoft Dynamics 365 Chat
Other Live Chat software
IBM's enterprise AI platform for conversational experiences
Free plan5 researched notesConversational AI platform for customer support automation
Free, then $49/mo12 researched notesMicrosoft's framework for building intelligent bots
Free plan10 researched notesOmnichannel messaging and customer engagement platform
9 researched notesLive chat integrated with Salesforce Service Cloud
From $25/mo10 researched notesOmnichannel chat solution integrated with Microsoft ecosystem
10 researched notes
Softwr does not host reviews and shows no star rating for Botpress, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Botpress
Botpress alternatives
What people switch to, and what they give up
Botpress pricing
Every tier, and where the cost actually lands
Compare Botpress
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