Freshchatvs
Amazon Lex
Amazon Lex: AWS conversational AI service
Freshchat
Modern messaging for customer engagement
As of 30 August 2026, Freshchat has a free plan and paid plans start at $19/month. Freshchat is a modern messaging software for sales and customer engagement teams to talk to prospects and customers across websites, mobile apps, and social mes. Softwr lists it under Live Chat. Freshchat is made by Freshworks Inc, launched in 2010, available on Web, iOS, Android.
Overview
What Freshchat does
Freshchat is a modern messaging software for sales and customer engagement teams to talk to prospects and customers across websites, mobile apps, and social messaging.
What people use it for
- Live chat on a website or in an app
- Shared inbox across chat, email and social messengers
- Chatbot deflection before a conversation reaches an agent
- Routing conversations by skill or language on the higher tiers
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Freshchat.
- The free plan covers up to 10 agents and omits social messengers, SMS and reporting
- Reporting and social channels need Growth at $19 per agent per month billed annually
- Intelligent routing, multilingual support and custom dashboards require Pro at $49 per agent per month
- Skill-based routing, audit logs and IP whitelisting are Enterprise only at $79 per agent per month
- Freddy AI is charged on top of the seat price, at $49 per 100 agent sessions and $29 per agent per month for Copilot
Cross-shopped
What people choose instead of Freshchat
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- FreshchatvsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- FreshchatvsBotpress
Botpress: Open-source chatbot platform and framework
- FreshchatvsCrisp
Crisp: Customer messaging platform for startups and SMBs
Pricing
What Freshchat costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Free
Free
- Up to 10 agents
- Chat widget for web and mobile
- Shared inbox
- Email integration
- Roles and permissions
Growth
$19 /mo
- Per agent, billed annually
- Social media messengers, SMS/text messaging
- Reporting and analytics
- AI agent available at $49 per 100 sessions
Pro
$49 /mo
- Per agent, billed annually (marked Most Popular)
- Multilingual conversations
- Custom dashboards, intelligent routing
- Multiple SLA policies
- AI Copilot available at $29/agent/month
Enterprise
$79 /mo
- Per agent, billed annually
- Skill-based routing, audit logs
- JWT authentication, IP whitelisting
- AI Copilot available
Capabilities
Features
Live chat
Chatbots
Campaigns
WhatsApp
Instagram
Apple Business Chat
Freshdesk
Integration with Freshdesk
Freshsales
Integration with Freshsales
Shopify
Integration with Shopify
Slack
Integration with Slack
Zendesk
Integration with Zendesk
SOC2
SOC2 security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
What is the cost of Freshchat's Growth plan?
Growth plan costs $19 per agent per month when billed annually. It includes social media messengers, SMS/text messaging, and reporting. AI agent features are available as an add-on at $49 per 100 sessions.
SourceDoes Freshchat offer a free trial?
Yes. Freshchat provides a 14-day free trial with full Enterprise plan access. After trial expiration, the Free plan supports up to 10 agents at $0/month, with no cancellation fees.
SourceHow much does Freshchat's Pro plan cost?
The Pro plan (marked Most Popular) costs $49 per agent per month when billed annually. It includes multilingual conversations, custom dashboards, intelligent routing, and multiple SLA policies. AI Copilot is available as an add-on at $29/agent/month.
SourceBehind it
Who makes Freshchat
- Company
- Freshworks Inc
- Based in
- San Mateo, CA
Keep looking
Where to go from Freshchat
- Freshchat alternativesEvery product people weigh against it
- Freshchat pricingPlans, floors and what the tiers exclude
- Freshchat badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare Freshchat with
- Crisp
- Zendesk Sunshine Conversations
- Amazon Lex
- Botpress
- Kayako
- Tidio
- LivePerson
- Userlike
- Google Dialogflow
- Acquire
- Landbot
- Rasa
- Yellow.ai
- Capacity
- Chatra
- Comm100
- Zendesk Chat
- Acquire
Other Live Chat software
Omnichannel messaging and customer engagement platform
9 researched notesNo-code chatbot builder for websites, WhatsApp, and lead generation
Free, then €32/mo9 researched notes
Softwr does not host reviews and shows no star rating for Freshchat, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Freshchat
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