Kayakovs
Amazon Lex
Amazon Lex: AWS conversational AI service
Kayako
Effortless customer service
As of 30 August 2026, Kayako starts at $30/month. Kayako is a unified customer service platform that helps businesses deliver personalized support through live chat, email, social, and self-service. Softwr lists it under Live Chat. Kayako is launched in 2001, available on Web, iOS, Android.
Overview
What Kayako does
Kayako is a unified customer service platform that helps businesses deliver personalized support through live chat, email, social, and self-service.
What people use it for
- Help desk ticketing with a unified inbox and knowledge base
- Resolving support tickets automatically with an AI agent
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Kayako.
- The AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
- A resolution counts when the AI solves the issue without human involvement, so the definition of a billable event is set by the vendor's own system
- No per agent monthly price is published for the full Kayako One platform
- Full platform pricing requires talking to an expert
Cross-shopped
What people choose instead of Kayako
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- KayakovsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- KayakovsBotpress
Botpress: Open-source chatbot platform and framework
- KayakovsCrisp
Crisp: Customer messaging platform for startups and SMBs
Pricing
What Kayako costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Inbox
$30 /mo
- Email & live chat
- Help center
- Basic automation
Growth
$60 /mo
- Everything in Inbox
- Customer journey
- SLA management
Scale
$100 /mo
- Everything in Growth
- Advanced reporting
- Custom roles
Capabilities
Features
Unified inbox
Live chat
Help center
Customer journey
Automation
Reporting
Slack
Integration with Slack
Salesforce
Integration with Salesforce
Zapier
Integration with Zapier
Stripe
Integration with Stripe
Shopify
Integration with Shopify
SOC2
SOC2 security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does Kayako charge?
Kayako uses results-based pricing where customers pay $1 per resolved ticket when Kay AI Agent solves the issue without human intervention. There are no seat fees or setup fees. Kayako One helpdesk platform pricing requires contacting sales.
SourceWhat counts as a resolved ticket for Kayako pricing?
A resolution occurs when Kay solves the customer's issue without human agent involvement, whether by taking action or providing an answer the customer confirms solves their problem. Escalations to humans and simple deflections do not count.
SourceWhat is Kayako's AI resolution rate?
Kayako reports a 68 percent AI resolution rate for Kay AI Agent. The platform claims a cost advantage of $1 per resolution versus $4.60 for competitors, with reported CSAT improvement of 14 points.
SourceBehind it
Who makes Kayako
- Company
- Kayako
- Based in
- London, UK
Keep looking
Where to go from Kayako
- Kayako alternativesEvery product people weigh against it
- Kayako pricingPlans, floors and what the tiers exclude
- Kayako badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare Kayako with
- Crisp
- Zendesk Sunshine Conversations
- Amazon Lex
- Botpress
- Freshchat
- Tidio
- LiveChat
- Smartsupp
- Bold360
- Acquire
- Conversica
- Haptik
- Slimchat
- tawk.to
- Userlike
- Verloop.io
- Zendesk Chat
- Smartsupp
Other Live Chat software
Omnichannel messaging and customer engagement platform
9 researched notesLive chat with advanced visitor tracking and co-browsing
Free, then $17/mo10 researched notesConversational AI platform for customer support automation
Free, then $49/mo12 researched notesLive chat with advanced visitor tracking and co-browsing
Free, then $17/mo10 researched notes
Softwr does not host reviews and shows no star rating for Kayako, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Kayako
Kayako alternatives
What people switch to, and what they give up
Kayako pricing
Every tier, and where the cost actually lands
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