Yellow.aivs
Amazon Lex
Amazon Lex: AWS conversational AI service
Yellow.ai
Enterprise AI platform for customer experience
As of 30 August 2026, Yellow.ai's pricing is not published; the vendor quotes on request. Yellow. Softwr lists it under Live Chat. Yellow.ai is launched in 2016, available on Web, iOS, Android.
Overview
What Yellow.ai does
Yellow.ai is an enterprise AI platform that automates customer interactions across channels with intelligent chatbots, providing seamless omnichannel customer experiences.
What people use it for
- Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billing
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Yellow.ai.
- Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
- Enterprise plan pricing is not published and requires contacting sales for a custom quote
- Basic plan pricing is not disclosed on the pricing page either, only feature details
Cross-shopped
What people choose instead of Yellow.ai
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- Yellow.aivsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- Yellow.aivsBotpress
Botpress: Open-source chatbot platform and framework
- Yellow.aivsCrisp
Crisp: Customer messaging platform for startups and SMBs
Pricing
What Yellow.ai costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Starter
$150 /mo
- AI chatbot
- 1 integration
Professional
$400 /mo
- Multi-channel
- Advanced analytics
Enterprise
On request
- Custom solutions
- Dedicated team
Capabilities
Features
AI chatbots
NLU capabilities
Multi-channel support
Analytics dashboard
Zendesk
Integration with Zendesk
Salesforce
Integration with Salesforce
HubSpot
Integration with HubSpot
Slack
Integration with Slack
Web support
Available on Web
Mobile support
Available on Mobile
Messaging apps support
Available on Messaging apps
Voice assistants support
Available on Voice assistants
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
What does Yellow.ai's free tier include?
The free plan includes 1 AI agent, 500 monthly chat sessions with overage at $0.99 per additional resolution, and limited features.
SourceWhat compliance certifications does the Enterprise plan provide?
The Enterprise tier includes SOC2, GDPR, and ISO compliance standards, ensuring enterprise-grade security and data handling.
SourceHow many agents and channels can I deploy with Yellow.ai's paid plans?
The Basic plan allows expandable agents and channels with 1,000 user records, while the Enterprise plan offers unlimited agents, sessions, and access to 35+ channels.
SourceHow do I find out Enterprise pricing for Yellow.ai?
The Enterprise plan pricing is not listed publicly and requires contacting the sales team for a custom quote.
SourceBehind it
Who makes Yellow.ai
- Company
- Yellow.ai
- Based in
- Bangalore, India
Keep looking
Where to go from Yellow.ai
- Yellow.ai alternativesEvery product people weigh against it
- Yellow.ai pricingPlans, floors and what the tiers exclude
- Yellow.ai badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare Yellow.ai with
- Verloop.io
- Zendesk Sunshine Conversations
- Botpress
- Crisp
- Amazon Lex
- Comm100
- Kore.ai
- Microsoft Dynamics 365 Chat
- IBM Watson Assistant
- Bold360
- LivePerson
- Oracle Digital Assistant
- SailPoint IdentityIQ
- Salesforce Service Cloud Chat
- Slimchat
- Smartsupp
- tawk.to
- Userlike
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Free plan5 researched notesLive chat integrated with Salesforce Service Cloud
From $25/mo10 researched notesLive chat with advanced visitor tracking and co-browsing
Free, then $17/mo10 researched notes
Softwr does not host reviews and shows no star rating for Yellow.ai, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
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