Rasavs
Amazon Lex
Amazon Lex: AWS conversational AI service
Rasa
Open-source framework for building conversational AI
As of 30 August 2026, Rasa is free to use. Rasa is an open-source framework for building, improving, and deploying contextual AI assistants with state-of-the-art NLU and dialogue management capabilities. Softwr lists it under Live Chat. Rasa is made by Rasa Technologies, launched in 2016, available on Self-hosted, Web.
Overview
What Rasa does
Rasa is an open-source framework for building, improving, and deploying contextual AI assistants with state-of-the-art NLU and dialogue management capabilities.
What people use it for
- Developers self-hosting an open source conversational AI framework before needing enterprise scale
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Rasa.
- Free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
- Rasa Pro and the Business Plan (Pro plus Studio) are not priced on the site and require contacting sales
Cross-shopped
What people choose instead of Rasa
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- RasavsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- RasavsBotpress
Botpress: Open-source chatbot platform and framework
- RasavsCrisp
Crisp: Customer messaging platform for startups and SMBs
Pricing
What Rasa costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Free Developer Edition
Free
- One bot per company
- Up to 1,000 external conversations per month or 100 internal conversations per month
- Free Rasa license for local or production use
- Community forum support
Rasa Pro
On request
- Pro-code framework with CALM dialogue understanding
- Language-agnostic NLU, enterprise search, multi-LLM management
- Kubernetes support
- Optional Rasa Studio add-on for no-code UI
Enterprise
On request
- Full access to Rasa Platform and Premium Support
- 24/7/365 support with Customer Success Manager
- Business reviews and guidance
Capabilities
Features
NLU engine
Dialogue management
Multi-language support
Testing tools
Slack
Integration with Slack
Teams
Integration with Teams
Custom channels
Integration with Custom channels
API
Integration with API
On-premise support
Available on On-premise
Cloud deployment support
Available on Cloud deployment
Docker support
Available on Docker
Kubernetes support
Available on Kubernetes
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Does Rasa offer a free version?
Yes. Rasa offers a free Developer Edition with one bot per company, up to 1,000 external conversations per month, and free community support.
SourceWhat support is included with Rasa's free tier?
The free tier includes community forum support with responses from Rasa community members. Paid tiers add premium support with enhanced response times.
SourceWhat is the difference between Rasa Pro and Enterprise?
Rasa Pro includes the pro-code framework with advanced NLU and multi-LLM management. Enterprise adds full platform access, 24/7 support, dedicated Customer Success Manager, and business reviews.
SourceBehind it
Who makes Rasa
- Company
- Rasa Technologies
- Based in
- Berlin, Germany
Keep looking
Where to go from Rasa
- Rasa alternativesEvery product people weigh against it
- Rasa pricingPlans, floors and what the tiers exclude
- Rasa badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare Rasa with
- Botpress
- Oracle Digital Assistant
- Amazon Lex
- Crisp
- Zendesk Sunshine Conversations
- Kore.ai
- Google Dialogflow
- IBM Watson Assistant
- Yellow.ai
- Verloop.io
- Microsoft Bot Framework
- Landbot
- Kayako
- LivePerson
- Pure Chat
- Oracle Digital Assistant
- Microsoft Bot Framework
- Microsoft Dynamics 365 Chat
Other Live Chat software
Omnichannel messaging and customer engagement platform
9 researched notesIBM's enterprise AI platform for conversational experiences
Free plan5 researched notesConversational AI platform for customer support automation
Free, then $49/mo12 researched notesMicrosoft's framework for building intelligent bots
Free plan10 researched notesNo-code chatbot builder for websites, WhatsApp, and lead generation
Free, then €32/mo9 researched notesMicrosoft's framework for building intelligent bots
Free plan10 researched notesOmnichannel chat solution integrated with Microsoft ecosystem
10 researched notes
Softwr does not host reviews and shows no star rating for Rasa, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Rasa
Rasa alternatives
What people switch to, and what they give up
Rasa pricing
Every tier, and where the cost actually lands
Compare Rasa
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