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Conversica vs Crisp

Conversica logo

Conversica

Live Chat

AI-powered conversational platform for sales and customer service

From
On request
Rated
-
Full reviewWebsite
Crisp logo

Crisp

Live Chat

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Conversica no pricing published on website; Crisp free tier limited to 2 seats and 100 customer profiles
  • They diverge on capability: Conversica covers Conversational AI, Crisp covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Conversica and Crisp actually diverge.

Attributes where Conversica and Crisp differ
AttributeConversicaCrisp
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Email, SMS, Messaging appsCloud-based SaaS
Founded20092015

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Conversica

  • Conversational AI
  • Lead nurturing
  • Customer engagement
  • Intent analysis
  • Salesforce
  • HubSpot
  • Microsoft Dynamics
  • Email support

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • Slack
  • WordPress

Both cover

  • Zapier
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Conversica

  • Customer engagementnot Crisp
  • Lead generationnot Crisp
  • Customer supportnot Crisp
  • Sales automationnot Crisp

Crisp

  • Customer service and support automationnot Conversica
  • Chat and omnichannel messagingnot Conversica
  • Chatbot and AI conversation managementnot Conversica
  • Customer profile and ticket managementnot Conversica
  • Team collaboration on customer communicationnot Conversica

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Conversica

  • No pricing published on website
  • Requires demo request to obtain pricing
  • Custom pricing model with no self-service options
  • Contact sales required for plan details

Crisp

  • Free tier limited to 2 seats and 100 customer profiles
  • Additional agents cost $10/month per seat beyond included seats
  • Customer profile limits increase with each tier; 5,000 (Mini) to 200,000 (Plus)
  • Enterprise pricing requires contacting sales

Pricing, plan by plan

Conversica

On request
  • Starter$200/month
    • AI conversations
    • Lead nurturing
  • Professional$500/month
    • Advanced automation
    • Custom flows
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Crisp

Free
  • FreeFree
    • 2 seats
    • Website chat widget
    • Shared inbox
  • Mini$45/month
    • 4 seats
    • ~$5 AI credits (around 90 automated conversations)
    • Shared email inbox
  • Essentials$95/month
    • 10 seats
    • ~$25 AI credits (around 450 automated conversations)
    • Omnichannel inbox
  • Plus$295/month
    • 20+ seats
    • ~$75 AI credits (around 1,350 automated conversations)
    • Unlimited task automations

Which should you pick?

Choose Conversica if

  • You need conversational ai.
  • You work on Web, Email, SMS, Messaging apps.
  • You also want lead nurturing.
Conversica review

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Questions people ask

Is Conversica or Crisp better?
Neither clearly leads. Conversica starts at On request and Crisp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Conversica or Crisp?
Crisp has a free tier; the other does not. Paid plans start at On request for Conversica and Free for Crisp.
Does Conversica or Crisp run on more platforms?
Conversica runs on Web, Email, SMS, Messaging apps. Crisp runs on Cloud-based SaaS.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. Conversica starts at On request.
What is Conversica best used for?
Conversica is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Crisp is typically brought in for.
What can Conversica do that Crisp cannot?
Conversica covers Conversational AI, Lead nurturing, Customer engagement, Intent analysis. Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. Both handle Zapier, Web support.

Answered from the vendors’ own pages

Conversica: How much does Conversica cost?

Conversica does not publish pricing on their website. To obtain pricing information, request a demo through their contact form or contact the sales team directly.

Source
Crisp: How much does Crisp cost?

Crisp offers a free plan ($0/month for 2 seats), Mini ($45/month for 4 seats), Essentials ($95/month for 10 seats), Plus ($295/month for 20+ seats), and Enterprise (custom pricing).

Source
Conversica: What is Conversica's pricing model?

Conversica uses a custom pricing model requiring direct sales engagement. Interested companies can request a demo or contact their sales team to discuss pricing based on specific needs.

Source
Crisp: Is there a free version of Crisp?

Yes, Crisp Free includes 2 seats, website chat widget, shared inbox, and mobile/desktop apps with a 100 customer profile limit and no AI credits.

Source
Conversica: Does Conversica offer different plan tiers?

While specific plan names are referenced on the website, details are only available by requesting a demo or contacting their sales team for a pricing consultation.

Source
Crisp: What are AI credits in Crisp?

AI credits power automated conversations. Mini plan includes ~$5 credits (90 conversations), Essentials includes ~$25 credits (450 conversations), Plus includes ~$75 credits (1,350 conversations).

Source
Crisp: Does Crisp charge per additional agent?

Yes, additional agents beyond included seats cost $10/month per person. Free plan includes 2 seats; additional seats available on paid plans.

Source
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