Olarkvs
Amazon Lex
Amazon Lex: AWS conversational AI service
Olark
Make your business human
As of 30 August 2026, Olark starts at $29/month. Olark is a live chat software that lets you chat with customers visiting your website. Softwr lists it under Live Chat. Olark is made by Olark Inc, launched in 2009, available on Web.
Overview
What Olark does
Olark is a live chat software that lets you chat with customers visiting your website. It's simple to set up and integrates with popular business tools.
What people use it for
- Live chat on a website with a small support team
- Running an AI agent on website conversations with human handoff
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Olark.
- The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
- That flat price covers only one human seat, with each additional seat at $29 a month
- Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price
Cross-shopped
What people choose instead of Olark
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- OlarkvsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- OlarkvsBotpress
Botpress: Open-source chatbot platform and framework
- OlarkvsCrisp
Crisp: Customer messaging platform for startups and SMBs
Pricing
What Olark costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Standard AI Website Agent
$400 /mo
- One human agent seat included
- Unlimited AI conversations
- Automatic FAQ and knowledge updates
- Lead capture and qualification
- Proactive engagement
- White glove support and account management
Live Chat Only
$29 /mo
- Human operators only
- No AI component
- Upgradeable to AI later
Custom Enterprise
On request
- Regional routing
- Advanced integrations
- Custom workflows
- SSOs (Single Sign-On)
- Legal review support
Capabilities
Features
Live chat
Chat transcripts
Visitor insights
Customization
Offline messaging
Shortcuts
Salesforce
Integration with Salesforce
HubSpot
Integration with HubSpot
Slack
Integration with Slack
Zendesk
Integration with Zendesk
Mailchimp
Integration with Mailchimp
GDPR
GDPR security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does Olark's Standard AI plan cost?
Olark's Standard AI Website Agent plan costs $400 per month when billed annually ($4,800/year). This includes one human agent seat, unlimited AI conversations, automatic FAQ updates, lead capture, and white glove support with no token limits or overages.
SourceWhat is the cost for additional agent seats on Olark?
Additional human agent seats on Olark cost $29 per agent per month. This rate applies when upgrading from the Standard AI plan.
SourceDoes Olark charge based on token usage?
No, Olark explicitly states 'No token costs, ever.' The Standard AI plan charges per agent seat with no usage-based overages or token limits, avoiding unexpected cost spikes during peak traffic periods.
SourceBehind it
Who makes Olark
- Company
- Olark Inc
- Based in
- Ann Arbor, MI
Keep looking
Where to go from Olark
- Olark alternativesEvery product people weigh against it
- Olark pricingPlans, floors and what the tiers exclude
- Olark badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare Olark with
- Crisp
- Zendesk Sunshine Conversations
- Amazon Lex
- Botpress
- Pure Chat
- Slimchat
- LiveChat
- Tidio
- tawk.to
- Gorgias
- Conferbot
- Comm100
- Conversica
- Freshchat
- Haptik
- Jivochat
- Zendesk Chat
- Conferbot
Other Live Chat software
Omnichannel messaging and customer engagement platform
9 researched notesNo-code AI chatbot builder for websites and messaging channels
Free, then $19/mo13 researched notesNo-code AI chatbot builder for websites and messaging channels
Free, then $19/mo13 researched notes
Softwr does not host reviews and shows no star rating for Olark, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Olark
Olark alternatives
What people switch to, and what they give up
Olark pricing
Every tier, and where the cost actually lands
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