LivePersonvs
Amazon Lex
Amazon Lex: AWS conversational AI service
LivePerson
Enterprise-grade conversational AI platform
As of 30 August 2026, LivePerson's pricing is not published; the vendor quotes on request. LivePerson is an enterprise conversational AI platform that enables brands to build personalized experiences across messaging channels with advanced AI and auto. Softwr lists it under Live Chat. LivePerson is made by LivePerson Inc., launched in 1995, available on Web, iOS, Android.
Overview
What LivePerson does
LivePerson is an enterprise conversational AI platform that enables brands to build personalized experiences across messaging channels with advanced AI and automation capabilities.
What people use it for
- Conversational AI and messaging across web, SMS and social channels
- Routing customer conversations between bots and human agents
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about LivePerson.
- No price is published for any of the three tiers, and the page states no cost metric
- Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
- X is supported only with additional fees
- Every route to a figure is a quote request or an RFP
Cross-shopped
What people choose instead of LivePerson
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- LivePersonvsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- LivePersonvsBotpress
Botpress: Open-source chatbot platform and framework
- LivePersonvsCrisp
Crisp: Customer messaging platform for startups and SMBs
Pricing
What LivePerson costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Professional
$100 /mo
- Live chat
- Basic AI
- Automations
Enterprise
$500 /mo
- Advanced AI
- Custom integrations
Premium
On request
- Custom solutions
- Dedicated support
Capabilities
Features
Live chat
Conversational AI
Mobile messaging
Intent detection
Salesforce
Integration with Salesforce
Zendesk
Integration with Zendesk
Slack
Integration with Slack
Webhooks
Integration with Webhooks
Web support
Available on Web
Mobile app support
Available on Mobile app
IOS support
Available on iOS
Android support
Available on Android
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does LivePerson cost?
LivePerson does not publish pricing on its website. The platform operates on a quote-based model with three subscription tiers: Bronze (messaging-first workspace), Silver (with automation and AI features), and Gold (advanced analytics and Generative AI). Customers must request quotes from the sales team.
SourceWhat are LivePerson's pricing tiers?
LivePerson offers Bronze (includes multi-channel workspace and Intent Manager), Silver (adds AI automation and Conversation Assist), and Gold (adds Generative AI and Proactive Messaging). Each tier includes progressively more advanced AI capabilities and support levels.
SourceAre there additional fees beyond the base LivePerson subscription?
Yes, Proactive Messaging charges carrier rates plus a 15% handling fee, and additional fees apply for certain communication channels like X (formerly Twitter).
SourceBehind it
Who makes LivePerson
- Company
- LivePerson Inc.
- Based in
- New York, New York, USA
Keep looking
Where to go from LivePerson
- LivePerson alternativesEvery product people weigh against it
- LivePerson pricingPlans, floors and what the tiers exclude
- LivePerson badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare LivePerson with
- Zendesk Sunshine Conversations
- Crisp
- Botpress
- Amazon Lex
- Verloop.io
- Microsoft Dynamics 365 Chat
- Salesforce Service Cloud Chat
- Kore.ai
- IBM Watson Assistant
- Oracle Digital Assistant
- Yellow.ai
- Comm100
- Bold360
- Gorgias
- HubSpot Live Chat
- LiveChat
- Olark
- Rasa
Other Live Chat software
Omnichannel messaging and customer engagement platform
9 researched notesConversational AI platform for customer support automation
Free, then $49/mo12 researched notesOmnichannel chat solution integrated with Microsoft ecosystem
10 researched notesLive chat integrated with Salesforce Service Cloud
From $25/mo10 researched notesIBM's enterprise AI platform for conversational experiences
Free plan5 researched notes
Softwr does not host reviews and shows no star rating for LivePerson, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on LivePerson
LivePerson alternatives
What people switch to, and what they give up
LivePerson pricing
Every tier, and where the cost actually lands
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