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LivePerson

Enterprise-grade conversational AI platform

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Overview

What LivePerson does

LivePerson is an enterprise conversational AI platform that enables brands to build personalized experiences across messaging channels with advanced AI and automation capabilities.

What people use it for

  • Conversational AI and messaging across web, SMS and social channels
  • Routing customer conversations between bots and human agents

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The honest half

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about LivePerson.

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Pricing

What LivePerson costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

Professional

$100 /mo

  • Live chat
  • Basic AI
  • Automations

Enterprise

$500 /mo

  • Advanced AI
  • Custom integrations

Premium

On request

  • Custom solutions
  • Dedicated support

Capabilities

Features

  • Live chat

    Live chat capability

  • Conversational AI

    Conversational AI capability

  • Mobile messaging

    Mobile messaging capability

  • Intent detection

    Intent detection capability

  • Salesforce

    Integration with Salesforce

  • Zendesk

    Integration with Zendesk

  • Slack

    Integration with Slack

  • Webhooks

    Integration with Webhooks

  • Web support

    Available on Web

  • Mobile app support

    Available on Mobile app

  • IOS support

    Available on iOS

  • Android support

    Available on Android

Behind it

Who makes LivePerson

Company
LivePerson Inc.
Based in
New York, New York, USA
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Where to go from LivePerson

Other Live Chat Chatbots software

Softwr does not host reviews and shows no star rating for LivePerson, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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