Is Egencia or TrustYou better?

Neither clearly leads. Egencia starts at On request and TrustYou at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Egencia or TrustYou?

Egencia starts at On request and TrustYou at On request.

Does Egencia or TrustYou run on more platforms?

Egencia runs on Web, iOS, Android. TrustYou runs on Web.

What is Egencia best used for?

Egencia is most often used for a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc, a finance team standardising on sap concur that wants booking data pre-populating expense reports, a multi-country employer needing consolidated duty of care reporting on where staff are travelling, an organisation moving off a regional tmc and wanting one supplier across europe and north america. Of those, a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc and a finance team standardising on sap concur that wants booking data pre-populating expense reports are not what TrustYou is typically brought in for.

What can Egencia do that TrustYou cannot?

Egencia covers Policy and approval engine, Negotiated rate loading, Traveller tracking, Agent support. TrustYou covers Review aggregation, Semantic analysis, Competitor benchmarking, Guest surveys.

Travel · head to head

Egencia vs TrustYou

Egencia

Travel

Corporate online booking and travel management from Amex GBT for mid-market and enterprise programmes

From: On request
Rated: -

Full review Website

TrustYou

Travel

Guest review aggregation, survey and reputation analytics for hotels

From: On request
Rated: -

Full review Website

The short version

Each has a real cost: Egencia pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.; TrustYou pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
They diverge on capability: Egencia covers Policy and approval engine, TrustYou covers Review aggregation.
Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Egencia and TrustYou actually diverge.

Attributes where Egencia and TrustYou differ
Attribute	Egencia	TrustYou
Platforms	Web, iOS, Android	Web

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Egencia

Policy and approval engine
Negotiated rate loading
Traveller tracking
Agent support
Concur Expense integration
AI booking assistant

Only in TrustYou

Review aggregation
Semantic analysis
Competitor benchmarking
Guest surveys
Review response tooling
Score syndication
Multi-property reporting
Customer data profiles

What people use each for

The jobs each tool is most often brought in to do.

Egencia

A company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch TMCnot TrustYou
A finance team standardising on SAP Concur that wants booking data pre-populating expense reportsnot TrustYou
A multi-country employer needing consolidated duty of care reporting on where staff are travellingnot TrustYou
An organisation moving off a regional TMC and wanting one supplier across Europe and North Americanot TrustYou

TrustYou

A group quality director tracking which operational category drives score decline across thirty hotelsnot Egencia
An independent hotel putting verified review content on its own booking page to compete with OTA social proofnot Egencia
A property running post-stay surveys in several languages and analysing them together with public reviewsnot Egencia
A chain standardising review response so individual general managers are not writing replies ad hocnot Egencia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Egencia

Pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.
It is now a service tier inside Amex GBT rather than an independent supplier, so a competitive process that shortlists both Egencia and Amex GBT is not really two bids.
Regional content and service quality are uneven, and companies with travellers in smaller markets often find local fares and hotels missing from the tool and end up going offline.
Implementation to load negotiated rates and configure policy typically runs months, and rate loading errors surface as travellers seeing the wrong prices rather than as a clean failure.
Because the platform underwent a relaunch on new architecture, customers migrating from the older Egencia stack have faced feature parity gaps and retraining during the transition.

TrustYou

Pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
Review syncing is not instant, and delays between a review appearing publicly and appearing in the dashboard undermine the case for using it as an operational alert system.
Reporting is inflexible next to a general analytics tool, and groups that want a custom cut of the data often export it rather than build the view inside TrustYou.
The newer customer data platform modules overlap heavily with functionality in modern property management systems and hotel CRMs, so buyers risk paying twice for guest profile unification.
Much of the underlying review data is now retrievable free through Google Business Profile and OTA extranets, which makes the value proposition rest entirely on analysis and workflow rather than access.

Pricing, plan by plan

Egencia

On request

Egencia$undefined/year
- Per-transaction booking fees, online and offline rates differ
- Optional annual platform or management fee
- Implementation and rate loading charges

TrustYou

On request

TrustYou platform$undefined/year
- Quoted per property, scaling by portfolio size
- Reputation, survey and customer data modules priced separately
- No public rate card

Which should you pick?

Choose Egencia if

You need policy and approval engine.
You work on Web, iOS, Android.
You also want negotiated rate loading.

Egencia review

Choose TrustYou if

You need review aggregation.
You also want semantic analysis.

TrustYou review

Questions people ask

Is Egencia or TrustYou better?: Neither clearly leads. Egencia starts at On request and TrustYou at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Egencia or TrustYou?: Egencia starts at On request and TrustYou at On request.
Does Egencia or TrustYou run on more platforms?: Egencia runs on Web, iOS, Android. TrustYou runs on Web.
What is Egencia best used for?: Egencia is most often used for a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc, a finance team standardising on sap concur that wants booking data pre-populating expense reports, a multi-country employer needing consolidated duty of care reporting on where staff are travelling, an organisation moving off a regional tmc and wanting one supplier across europe and north america. Of those, a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc and a finance team standardising on sap concur that wants booking data pre-populating expense reports are not what TrustYou is typically brought in for.
What can Egencia do that TrustYou cannot?: Egencia covers Policy and approval engine, Negotiated rate loading, Traveller tracking, Agent support. TrustYou covers Review aggregation, Semantic analysis, Competitor benchmarking, Guest surveys.

Answered from the vendors’ own pages

Egencia: Is Egencia still sold under its own name?

Yes. Amex GBT bought it in 2021 and kept the brand, relaunching it in 2026 with a conversational AI assistant and a Concur Expense integration.

TrustYou: How much does TrustYou cost?

It is quoted. Historical directory listings mention entry figures around 75 US dollars a month for a small property, but the vendor does not publish a rate card and group pricing is negotiated.

Egencia: How is it different from Amex GBT itself?

Egencia is the more self-service, lower-touch tier of the same company, aimed at mid-market programmes; Amex GBT proper is the high-touch enterprise service.

TrustYou: Does it respond to reviews for me?

It drafts responses and publishes them back to source channels, but a human still approves them unless you configure otherwise.

Egencia: Does it replace an expense system?

No. It books travel and feeds data to expense tools such as SAP Concur; you still need an expense product.

TrustYou: Is the score syndication worth it?

It is one of the more defensible parts of the product, because showing verified review content on a direct booking page counters the social proof advantage OTAs hold.

TrustYou: Do I need it if I use Google Business Profile?

Google gives you your own reviews free. TrustYou adds cross-source aggregation, competitor benchmarking and category-level sentiment, which is the part you are paying for.

Egencia vs TrustYou

Egencia

TrustYou

The short version

Where they differ

What each one covers

Only in Egencia

Only in TrustYou

What people use each for

Egencia

TrustYou

Where each one falls short

Egencia

TrustYou

Pricing, plan by plan

Egencia

TrustYou

Which should you pick?

Choose Egencia if

Choose TrustYou if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Egencia

More on TrustYou

Keep looking

Other head to heads