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Travel · head to head

Egencia vs Mews

Egencia logo

Egencia

Travel

Corporate online booking and travel management from Amex GBT for mid-market and enterprise programmes

From
On request
Rated
-
Full reviewWebsite
Mews logo

Mews

Travel

One pricing plan should not fit all

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Egencia pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.; Mews no pricing published on pricing page; specific per-room or per-property costs require requesting a quote
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Egencia and Mews actually diverge.

Attributes where Egencia and Mews differ
AttributeEgenciaMews
PlatformsWeb, iOS, AndroidWeb

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Egencia

  • Policy and approval engine
  • Negotiated rate loading
  • Traveller tracking
  • Agent support
  • Concur Expense integration
  • AI booking assistant

Only in Mews

Nothing recorded that Egencia does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Egencia

  • A company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch TMCnot Mews
  • A finance team standardising on SAP Concur that wants booking data pre-populating expense reportsnot Mews
  • A multi-country employer needing consolidated duty of care reporting on where staff are travellingnot Mews
  • An organisation moving off a regional TMC and wanting one supplier across Europe and North Americanot Mews

Mews

  • Property management system for hotels and accommodationsnot Egencia
  • Guest experience enhancement with AI-driven preferencesnot Egencia
  • Revenue optimization and business intelligencenot Egencia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Egencia

  • Pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.
  • It is now a service tier inside Amex GBT rather than an independent supplier, so a competitive process that shortlists both Egencia and Amex GBT is not really two bids.
  • Regional content and service quality are uneven, and companies with travellers in smaller markets often find local fares and hotels missing from the tool and end up going offline.
  • Implementation to load negotiated rates and configure policy typically runs months, and rate loading errors surface as travellers seeing the wrong prices rather than as a clean failure.
  • Because the platform underwent a relaunch on new architecture, customers migrating from the older Egencia stack have faced feature parity gaps and retraining during the transition.

Mews

  • No pricing published on pricing page; specific per-room or per-property costs require requesting a quote
  • Exact implementation fee structure not disclosed
  • Revenue Management System (RMS) and Point of Sale (POS) add-on costs not specified

Pricing, plan by plan

Egencia

On request
  • Egencia$undefined/year
    • Per-transaction booking fees, online and offline rates differ
    • Optional annual platform or management fee
    • Implementation and rate loading charges

Mews

On request

No published plan breakdown. See the Mews review.

Which should you pick?

Choose Egencia if

  • You need policy and approval engine.
  • You work on Web, iOS, Android.
  • You also want negotiated rate loading.
Egencia review

Choose Mews if

Nothing in the data separates Mews from Egencia on the points above - pick on price and on how each one feels to use.

Mews review

Questions people ask

Is Egencia or Mews better?
Neither clearly leads. Egencia starts at On request and Mews at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Egencia or Mews?
Egencia starts at On request and Mews at On request.
Does Egencia or Mews run on more platforms?
Egencia runs on Web, iOS, Android. Mews runs on Web.
What is Egencia best used for?
Egencia is most often used for a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc, a finance team standardising on sap concur that wants booking data pre-populating expense reports, a multi-country employer needing consolidated duty of care reporting on where staff are travelling, an organisation moving off a regional tmc and wanting one supplier across europe and north america. Of those, a company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch tmc and a finance team standardising on sap concur that wants booking data pre-populating expense reports are not what Mews is typically brought in for.
What can Egencia do that Mews cannot?
Egencia covers Policy and approval engine, Negotiated rate loading, Traveller tracking, Agent support.

Answered from the vendors’ own pages

Egencia: Is Egencia still sold under its own name?

Yes. Amex GBT bought it in 2021 and kept the brand, relaunching it in 2026 with a conversational AI assistant and a Concur Expense integration.

Mews: What are the main pricing tiers offered by Mews?

Mews offers three tiers: Essentials (basic PMS with automated payments), Advanced (popular tier with customizable guest journey and SMS check-in), and Enterprise (unlimited integrations and no implementation fees). Specific costs require requesting a quote.

Source
Egencia: How is it different from Amex GBT itself?

Egencia is the more self-service, lower-touch tier of the same company, aimed at mid-market programmes; Amex GBT proper is the high-touch enterprise service.

Mews: What core features are included in the Mews Essentials plan?

Essentials includes property management system, booking engine, guest portal, automated payments platform, 8 Mews Marketplace integrations, 24/7 chatbot support, and exportable reports.

Source
Egencia: Does it replace an expense system?

No. It books travel and feeds data to expense tools such as SAP Concur; you still need an expense product.

Mews: What additional features does Mews Advanced tier provide?

Advanced tier (marked as popular) adds AI-driven guest preference summaries, customizable booking engine, custom domain email communications, automated SMS check-in reminders, and digital contactless check-in via phone.

Source
Mews: What makes the Mews Enterprise tier different from other plans?

Enterprise tier includes unlimited Mews Marketplace integrations (1,000+), custom dashboards with business intelligence, enhanced data connectors, automated report exports, access to Booking Engine and Channel Manager APIs, and notably eliminates implementation fees.

Source
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