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Travel · head to head

Duetto vs TrustYou

Duetto logo

Duetto

Travel

Cloud revenue management for hotels, casinos and multi-property groups

From
On request
Rated
-
Full reviewWebsite
TrustYou logo

TrustYou

Travel

Guest review aggregation, survey and reputation analytics for hotels

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Duetto nothing is published on price, and deals are typically annual per property licences on multi-year terms, so the real commitment is only visible after several sales meetings.; TrustYou pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
  • They diverge on capability: Duetto covers Open pricing, TrustYou covers Review aggregation.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Duetto and TrustYou actually diverge.

Attributes where Duetto and TrustYou differ
AttributeDuettoTrustYou

Identical on both: starting price (On request), pricing model (quote), free tier (No), platforms (Web), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Duetto

  • Open pricing
  • Demand forecasting
  • Group and business evaluation
  • Guest value pricing
  • Multi-property management
  • Rate shopping integration

Only in TrustYou

  • Review aggregation
  • Semantic analysis
  • Competitor benchmarking
  • Guest surveys
  • Review response tooling
  • Score syndication
  • Multi-property reporting
  • Customer data profiles

What people use each for

The jobs each tool is most often brought in to do.

Duetto

  • A casino resort pricing room nights against total guest worth including gaming spend rather than room revenue alonenot TrustYou
  • A four hundred room city hotel wanting to raise transient retail rates without dragging negotiated corporate rates with themnot TrustYou
  • A management company standardising revenue strategy across twenty properties with central oversight and local overridenot TrustYou
  • A resort evaluating a large group enquiry against the transient demand it would displace on the same datesnot TrustYou

TrustYou

  • A group quality director tracking which operational category drives score decline across thirty hotelsnot Duetto
  • An independent hotel putting verified review content on its own booking page to compete with OTA social proofnot Duetto
  • A property running post-stay surveys in several languages and analysing them together with public reviewsnot Duetto
  • A chain standardising review response so individual general managers are not writing replies ad hocnot Duetto

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Duetto

  • Nothing is published on price, and deals are typically annual per property licences on multi-year terms, so the real commitment is only visible after several sales meetings.
  • Implementation is a project involving data cleansing, PMS integration and configuration, and properties routinely take months to reach useful output, during which the licence is already being paid.
  • The system requires a trained revenue manager to interpret and act on recommendations; a hotel without that function will not get value and would be better served by a rules-based tool.
  • Value depends on clean historical and segmentation data from the PMS, and properties with inconsistent rate coding or short history get weaker forecasts with no easy remedy.
  • It is priced and scoped for upper-midscale and above, so independent hotels under about a hundred rooms are typically outside the economic range regardless of how sophisticated their pricing needs are.

TrustYou

  • Pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
  • Review syncing is not instant, and delays between a review appearing publicly and appearing in the dashboard undermine the case for using it as an operational alert system.
  • Reporting is inflexible next to a general analytics tool, and groups that want a custom cut of the data often export it rather than build the view inside TrustYou.
  • The newer customer data platform modules overlap heavily with functionality in modern property management systems and hotel CRMs, so buyers risk paying twice for guest profile unification.
  • Much of the underlying review data is now retrievable free through Google Business Profile and OTA extranets, which makes the value proposition rest entirely on analysis and workflow rather than access.

Pricing, plan by plan

Duetto

On request
  • Duetto$undefined/year
    • Pricing and forecasting applications
    • Group and business evaluation
    • Multi-property portfolio management

TrustYou

On request
  • TrustYou platform$undefined/year
    • Quoted per property, scaling by portfolio size
    • Reputation, survey and customer data modules priced separately
    • No public rate card

Which should you pick?

Choose Duetto if

  • You need open pricing.
  • You also want demand forecasting.
Duetto review

Choose TrustYou if

  • You need review aggregation.
  • You also want semantic analysis.
TrustYou review

Questions people ask

Is Duetto or TrustYou better?
Neither clearly leads. Duetto starts at On request and TrustYou at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Duetto or TrustYou?
Duetto starts at On request and TrustYou at On request.
Does Duetto or TrustYou run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Duetto best used for?
Duetto is most often used for a casino resort pricing room nights against total guest worth including gaming spend rather than room revenue alone, a four hundred room city hotel wanting to raise transient retail rates without dragging negotiated corporate rates with them, a management company standardising revenue strategy across twenty properties with central oversight and local override, a resort evaluating a large group enquiry against the transient demand it would displace on the same dates. Of those, a casino resort pricing room nights against total guest worth including gaming spend rather than room revenue alone and a four hundred room city hotel wanting to raise transient retail rates without dragging negotiated corporate rates with them are not what TrustYou is typically brought in for.
What can Duetto do that TrustYou cannot?
Duetto covers Open pricing, Demand forecasting, Group and business evaluation, Guest value pricing. TrustYou covers Review aggregation, Semantic analysis, Competitor benchmarking, Guest surveys.

Answered from the vendors’ own pages

Duetto: How much does Duetto cost?

Not published. Expect a per property annual licence scaled by room count, plus implementation, on a multi-year contract.

TrustYou: How much does TrustYou cost?

It is quoted. Historical directory listings mention entry figures around 75 US dollars a month for a small property, but the vendor does not publish a rate card and group pricing is negotiated.

Duetto: What is open pricing?

Yielding each segment, channel and room type independently rather than moving one best available rate and deriving everything else from it.

TrustYou: Does it respond to reviews for me?

It drafts responses and publishes them back to source channels, but a human still approves them unless you configure otherwise.

Duetto: Is it worth it for a small independent hotel?

Usually not. Below roughly a hundred rooms, and without a dedicated revenue manager, a simpler rules-based pricing tool is a better fit.

TrustYou: Is the score syndication worth it?

It is one of the more defensible parts of the product, because showing verified review content on a direct booking page counters the social proof advantage OTAs hold.

Duetto: How long does implementation take?

Months rather than weeks, driven mostly by PMS data quality and rate code cleanup.

TrustYou: Do I need it if I use Google Business Profile?

Google gives you your own reviews free. TrustYou adds cross-source aggregation, competitor benchmarking and category-level sentiment, which is the part you are paying for.

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