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Travel · head to head

Enso Connect vs TrustYou

Enso Connect logo

Enso Connect

Travel

Guest experience layer for short-term rentals with digital check-in and paid upsells

From
$9/month
Rated
-
Full reviewWebsite
TrustYou logo

TrustYou

Travel

Guest review aggregation, survey and reputation analytics for hotels

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Enso Connect the roughly five per cent commission on upsell revenue means the better the product works the more it costs, and a portfolio generating meaningful ancillary revenue pays far more than the per-listing headline suggests.; TrustYou pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
  • They diverge on capability: Enso Connect covers Digital check-in, TrustYou covers Review aggregation.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Enso Connect and TrustYou actually diverge.

Attributes where Enso Connect and TrustYou differ
AttributeEnso ConnectTrustYou
Starting price$9/monthOn request
Pricing modelPer listing per month plus upsell commissionquote
PlatformsWeb, iOS, AndroidWeb

Identical on both: free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Enso Connect

  • Digital check-in
  • Guest identity verification
  • Keyless entry
  • Upsell marketplace
  • Unified inbox with AI replies
  • Branded guidebooks
  • Conditional guest journeys
  • PMS integrations

Only in TrustYou

  • Review aggregation
  • Semantic analysis
  • Competitor benchmarking
  • Guest surveys
  • Review response tooling
  • Score syndication
  • Multi-property reporting
  • Customer data profiles

What people use each for

The jobs each tool is most often brought in to do.

Enso Connect

  • A manager selling early check-in and late checkout systematically instead of case by casenot TrustYou
  • An apart-hotel wanting hotel-style verification and deposits on Airbnb bookingsnot TrustYou
  • An operator issuing door codes automatically and revoking them at checkoutnot TrustYou
  • A portfolio in a ski or beach market monetising equipment hire and local experiences during the staynot TrustYou

TrustYou

  • A group quality director tracking which operational category drives score decline across thirty hotelsnot Enso Connect
  • An independent hotel putting verified review content on its own booking page to compete with OTA social proofnot Enso Connect
  • A property running post-stay surveys in several languages and analysing them together with public reviewsnot Enso Connect
  • A chain standardising review response so individual general managers are not writing replies ad hocnot Enso Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Enso Connect

  • The roughly five per cent commission on upsell revenue means the better the product works the more it costs, and a portfolio generating meaningful ancillary revenue pays far more than the per-listing headline suggests.
  • It requires a property management system underneath it, so it is always a second subscription and a second integration rather than a consolidation.
  • Small operators rarely reach the upsell volume that justifies the setup effort, and configuring conditional guest journeys properly is a project rather than an afternoon.
  • Guest data and messaging pass through another vendor, which adds a data protection assessment for European operators and another party to the breach surface.
  • Smart lock and PMS coverage is good for the mainstream products but thin outside them, so an operator on a less common lock brand or a regional PMS may find the automation does not reach their stack.

TrustYou

  • Pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
  • Review syncing is not instant, and delays between a review appearing publicly and appearing in the dashboard undermine the case for using it as an operational alert system.
  • Reporting is inflexible next to a general analytics tool, and groups that want a custom cut of the data often export it rather than build the view inside TrustYou.
  • The newer customer data platform modules overlap heavily with functionality in modern property management systems and hotel CRMs, so buyers risk paying twice for guest profile unification.
  • Much of the underlying review data is now retrievable free through Google Business Profile and OTA extranets, which makes the value proposition rest entirely on analysis and workflow rather than access.

Pricing, plan by plan

Enso Connect

$9/month
  • Core$9/month
    • Per listing per month
    • Digital check-in and verification
    • Branded guidebook
  • Full guest journey$16/month
    • Per listing per month
    • Conditional journeys and smart lock integration
    • Upsell marketplace enabled

TrustYou

On request
  • TrustYou platform$undefined/year
    • Quoted per property, scaling by portfolio size
    • Reputation, survey and customer data modules priced separately
    • No public rate card

Which should you pick?

Choose Enso Connect if

  • You need digital check-in.
  • You work on Web, iOS, Android.
  • You also want guest identity verification.
Enso Connect review

Choose TrustYou if

  • You need review aggregation.
  • You also want semantic analysis.
TrustYou review

Questions people ask

Is Enso Connect or TrustYou better?
Neither clearly leads. Enso Connect starts at $9/month and TrustYou at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Enso Connect or TrustYou?
Enso Connect starts at $9/month and TrustYou at On request.
Does Enso Connect or TrustYou run on more platforms?
Enso Connect runs on Web, iOS, Android. TrustYou runs on Web.
What is Enso Connect best used for?
Enso Connect is most often used for a manager selling early check-in and late checkout systematically instead of case by case, an apart-hotel wanting hotel-style verification and deposits on airbnb bookings, an operator issuing door codes automatically and revoking them at checkout, a portfolio in a ski or beach market monetising equipment hire and local experiences during the stay. Of those, a manager selling early check-in and late checkout systematically instead of case by case and an apart-hotel wanting hotel-style verification and deposits on airbnb bookings are not what TrustYou is typically brought in for.
What can Enso Connect do that TrustYou cannot?
Enso Connect covers Digital check-in, Guest identity verification, Keyless entry, Upsell marketplace. TrustYou covers Review aggregation, Semantic analysis, Competitor benchmarking, Guest surveys.

Answered from the vendors’ own pages

Enso Connect: Does Enso Connect replace my PMS?

No. It sits on top of Hostaway, Guesty or a similar platform and handles the guest-facing journey only.

TrustYou: How much does TrustYou cost?

It is quoted. Historical directory listings mention entry figures around 75 US dollars a month for a small property, but the vendor does not publish a rate card and group pricing is negotiated.

Enso Connect: How does the upsell commission work?

Enso Connect takes a percentage, around five per cent, of upsell revenue processed through the platform, on top of the per-listing subscription.

TrustYou: Does it respond to reviews for me?

It drafts responses and publishes them back to source channels, but a human still approves them unless you configure otherwise.

Enso Connect: Is it worth it for five properties?

Usually not. The per-listing cost is low but the configuration effort and the upsell volume needed to see a return favour portfolios of twenty units and up.

TrustYou: Is the score syndication worth it?

It is one of the more defensible parts of the product, because showing verified review content on a direct booking page counters the social proof advantage OTAs hold.

Enso Connect: Can it take deposits and verify guests on Airbnb bookings?

Yes, that is one of the main reasons operators add it, since Airbnb itself does not give hosts that control.

TrustYou: Do I need it if I use Google Business Profile?

Google gives you your own reviews free. TrustYou adds cross-source aggregation, competitor benchmarking and category-level sentiment, which is the part you are paying for.

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