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Travel · head to head

Hostaway vs TrustYou

Hostaway logo

Hostaway

Travel

Vacation rental management platform for professional operators

From
On request
Rated
-
Full reviewWebsite
TrustYou logo

TrustYou

Travel

Guest review aggregation, survey and reputation analytics for hotels

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Hostaway quote-only pricing scaled by listing count, with an onboarding fee commonly reported, so entry cost is real; TrustYou pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
  • They diverge on capability: Hostaway covers Multi-channel distribution, TrustYou covers Review aggregation.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Hostaway and TrustYou actually diverge.

Attributes where Hostaway and TrustYou differ
AttributeHostawayTrustYou
PlatformsWeb, iOS, Android, CloudWeb

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hostaway

  • Multi-channel distribution
  • Unified inbox
  • Automation
  • Owner statements

Only in TrustYou

  • Review aggregation
  • Semantic analysis
  • Competitor benchmarking
  • Guest surveys
  • Review response tooling
  • Score syndication
  • Multi-property reporting
  • Customer data profiles

What people use each for

The jobs each tool is most often brought in to do.

Hostaway

  • Managers running portfolios across several booking channelsnot TrustYou
  • Operators whose margin goes to manual guest messaging and turnover coordinationnot TrustYou
  • Companies producing owner statements for managed propertiesnot TrustYou

TrustYou

  • A group quality director tracking which operational category drives score decline across thirty hotelsnot Hostaway
  • An independent hotel putting verified review content on its own booking page to compete with OTA social proofnot Hostaway
  • A property running post-stay surveys in several languages and analysing them together with public reviewsnot Hostaway
  • A chain standardising review response so individual general managers are not writing replies ad hocnot Hostaway

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hostaway

  • Quote-only pricing scaled by listing count, with an onboarding fee commonly reported, so entry cost is real
  • Built for professional operators; single-property hosts find the cost per unit hard to justify
  • Channel sync inherits the reliability of the booking platforms it connects to
  • Depth in individual modules is shallower than dedicated point tools

TrustYou

  • Pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
  • Review syncing is not instant, and delays between a review appearing publicly and appearing in the dashboard undermine the case for using it as an operational alert system.
  • Reporting is inflexible next to a general analytics tool, and groups that want a custom cut of the data often export it rather than build the view inside TrustYou.
  • The newer customer data platform modules overlap heavily with functionality in modern property management systems and hotel CRMs, so buyers risk paying twice for guest profile unification.
  • Much of the underlying review data is now retrievable free through Google Business Profile and OTA extranets, which makes the value proposition rest entirely on analysis and workflow rather than access.

Pricing, plan by plan

Hostaway

On request

No published plan breakdown. See the Hostaway review.

TrustYou

On request
  • TrustYou platform$undefined/year
    • Quoted per property, scaling by portfolio size
    • Reputation, survey and customer data modules priced separately
    • No public rate card

Which should you pick?

Choose Hostaway if

  • You need multi-channel distribution.
  • You work on Web, iOS, Android, Cloud.
  • You also want unified inbox.
Hostaway review

Choose TrustYou if

  • You need review aggregation.
  • You also want semantic analysis.
TrustYou review

Questions people ask

Is Hostaway or TrustYou better?
Neither clearly leads. Hostaway starts at On request and TrustYou at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hostaway or TrustYou?
Hostaway starts at On request and TrustYou at On request.
Does Hostaway or TrustYou run on more platforms?
Hostaway runs on Web, iOS, Android, Cloud. TrustYou runs on Web.
What is Hostaway best used for?
Hostaway is most often used for managers running portfolios across several booking channels, operators whose margin goes to manual guest messaging and turnover coordination, companies producing owner statements for managed properties. Of those, managers running portfolios across several booking channels and operators whose margin goes to manual guest messaging and turnover coordination are not what TrustYou is typically brought in for.
What can Hostaway do that TrustYou cannot?
Hostaway covers Multi-channel distribution, Unified inbox, Automation, Owner statements. TrustYou covers Review aggregation, Semantic analysis, Competitor benchmarking, Guest surveys.

Answered from the vendors’ own pages

Hostaway: What does Hostaway cost?

It quotes by listing count and modules and does not publish rates. An onboarding fee is commonly part of the arrangement.

TrustYou: How much does TrustYou cost?

It is quoted. Historical directory listings mention entry figures around 75 US dollars a month for a small property, but the vendor does not publish a rate card and group pricing is negotiated.

Hostaway: Hostaway or Guesty?

They compete for the same professional operator market with broadly similar feature sets. Differences usually come down to quoted price, onboarding and specific channel or PMS integrations.

TrustYou: Does it respond to reviews for me?

It drafts responses and publishes them back to source channels, but a human still approves them unless you configure otherwise.

Hostaway: Is it worth it for one or two listings?

Generally not. It is built for portfolios, and the per-unit cost is hard to justify below a handful of properties.

TrustYou: Is the score syndication worth it?

It is one of the more defensible parts of the product, because showing verified review content on a direct booking page counters the social proof advantage OTAs hold.

TrustYou: Do I need it if I use Google Business Profile?

Google gives you your own reviews free. TrustYou adds cross-source aggregation, competitor benchmarking and category-level sentiment, which is the part you are paying for.

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