Travel · head to head
Chekin vs TrustYou
Chekin
Travel
Guest check-in, identity verification and police registration for European rentals
- From
- €3.95/month
- Rated
- -
TrustYou
Travel
Guest review aggregation, survey and reputation analytics for hotels
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Chekin there is a three unit minimum on the published plans, so a single-property host cannot buy the entry tier at the advertised rate.; TrustYou pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
- They diverge on capability: Chekin covers Police and authority registration, TrustYou covers Review aggregation.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which Chekin and TrustYou actually diverge.
Identical on both: free tier (No), user rating (Not yet rated), category (Travel).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Chekin
- Police and authority registration
- Identity verification
- Tourist tax calculation
- Self check-in and digital keys
- Deposits and damage protection
- Upsells and branded guest app
Only in TrustYou
- Review aggregation
- Semantic analysis
- Competitor benchmarking
- Guest surveys
- Review response tooling
- Score syndication
- Multi-property reporting
- Customer data profiles
What people use each for
The jobs each tool is most often brought in to do.
Chekin
- A manager with twenty apartments in Barcelona who must file guest data with the Ministry of the Interior for every arrival and cannot do it manually at scalenot TrustYou
- An Italian host needing Alloggiati Web submissions and city tourist tax collected from the guest rather than absorbednot TrustYou
- A property with no staffed reception issuing door codes only after identity documents have been verifiednot TrustYou
- An operator wanting damage deposits taken and released automatically instead of chasing bank transfersnot TrustYou
TrustYou
- A group quality director tracking which operational category drives score decline across thirty hotelsnot Chekin
- An independent hotel putting verified review content on its own booking page to compete with OTA social proofnot Chekin
- A property running post-stay surveys in several languages and analysing them together with public reviewsnot Chekin
- A chain standardising review response so individual general managers are not writing replies ad hocnot Chekin
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Chekin
- There is a three unit minimum on the published plans, so a single-property host cannot buy the entry tier at the advertised rate.
- The compliance value is regional; outside Spain, Italy, Portugal and Greece there is often no authority integration to use and the product becomes an ordinary check-in form at a per property price.
- Transaction fees sit on almost every money-handling feature, including 1.5% plus EUR 0.99 on payments and 10% on unified inbox transactions, so the effective cost is far above the subscription for anyone using them.
- It is a layer on top of a PMS rather than a replacement, so you are paying a second per property subscription alongside your existing platform and reconciling two sources of guest data.
- Identity verification and self check-in sit behind the Premium tier and Premium only includes one premium feature, so an operator wanting both verification and digital keys must move to Enterprise.
TrustYou
- Pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
- Review syncing is not instant, and delays between a review appearing publicly and appearing in the dashboard undermine the case for using it as an operational alert system.
- Reporting is inflexible next to a general analytics tool, and groups that want a custom cut of the data often export it rather than build the view inside TrustYou.
- The newer customer data platform modules overlap heavily with functionality in modern property management systems and hotel CRMs, so buyers risk paying twice for guest profile unification.
- Much of the underlying review data is now retrievable free through Google Business Profile and OTA extranets, which makes the value proposition rest entirely on analysis and workflow rather than access.
Pricing, plan by plan
Chekin
€3.95/month- Basic$3.95/month
- Minimum three units
- Online check-in and legal compliance filing
- Tourist taxes
- Premium$5.95/month
- Everything in Basic
- One premium feature of your choice
- Options: identity verification, self check-in and digital keys, branded guest app, digital guidebooks or e-invoicing
- Enterprise$7.95/month
- All premium features included
- Identity verification, self check-in, branded app, guidebooks, e-invoicing
- Custom pricing above volume thresholds
TrustYou
On request- TrustYou platform$undefined/year
- Quoted per property, scaling by portfolio size
- Reputation, survey and customer data modules priced separately
- No public rate card
Which should you pick?
Choose Chekin if
- You need police and authority registration.
- You work on Web, iOS, Android.
- You also want identity verification.
Questions people ask
- Is Chekin or TrustYou better?
- Neither clearly leads. Chekin starts at €3.95/month and TrustYou at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Chekin or TrustYou?
- Chekin starts at €3.95/month and TrustYou at On request.
- Does Chekin or TrustYou run on more platforms?
- Chekin runs on Web, iOS, Android. TrustYou runs on Web.
- What is Chekin best used for?
- Chekin is most often used for a manager with twenty apartments in barcelona who must file guest data with the ministry of the interior for every arrival and cannot do it manually at scale, an italian host needing alloggiati web submissions and city tourist tax collected from the guest rather than absorbed, a property with no staffed reception issuing door codes only after identity documents have been verified, an operator wanting damage deposits taken and released automatically instead of chasing bank transfers. Of those, a manager with twenty apartments in barcelona who must file guest data with the ministry of the interior for every arrival and cannot do it manually at scale and an italian host needing alloggiati web submissions and city tourist tax collected from the guest rather than absorbed are not what TrustYou is typically brought in for.
- What can Chekin do that TrustYou cannot?
- Chekin covers Police and authority registration, Identity verification, Tourist tax calculation, Self check-in and digital keys. TrustYou covers Review aggregation, Semantic analysis, Competitor benchmarking, Guest surveys.
Answered from the vendors’ own pages
Chekin: Why would I buy this rather than use my PMS check-in form?
Because it files guest data with national police registration systems and calculates local tourist tax, which PMS check-in forms do not do.
TrustYou: How much does TrustYou cost?
It is quoted. Historical directory listings mention entry figures around 75 US dollars a month for a small property, but the vendor does not publish a rate card and group pricing is negotiated.
Chekin: What does it really cost?
From EUR 3.95 per property per month with a three unit minimum, plus 1.5% plus EUR 0.30 on deposits, 1.5% plus EUR 0.99 on payments, 1% on upsells and 10% on unified inbox transactions.
TrustYou: Does it respond to reviews for me?
It drafts responses and publishes them back to source channels, but a human still approves them unless you configure otherwise.
Chekin: Does it work outside southern Europe?
The check-in, verification and key features do. The automated authority filing that justifies the price largely does not.
TrustYou: Is the score syndication worth it?
It is one of the more defensible parts of the product, because showing verified review content on a direct booking page counters the social proof advantage OTAs hold.
Chekin: Can I get both identity verification and digital keys on Premium?
No. Premium includes one premium feature. Both requires Enterprise at EUR 7.95 per property per month.
TrustYou: Do I need it if I use Google Business Profile?
Google gives you your own reviews free. TrustYou adds cross-source aggregation, competitor benchmarking and category-level sentiment, which is the part you are paying for.
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