Travel · head to head
Apaleo vs Egencia
Apaleo
Travel
API-first hotel property management platform sold per room with a monthly floor
- From
- €8/month
- Rated
- -
Egencia
Travel
Corporate online booking and travel management from Amex GBT for mid-market and enterprise programmes
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Apaleo the €400 monthly floor means a property under fifty rooms pays well above the headline €8 per room, so a twenty five room hotel pays €16 per room and the advertised rate is misleading at the small end.; Egencia pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.
- They diverge on capability: Apaleo covers Open REST API, Egencia covers Policy and approval engine.
- Prices and features above were last checked on 1 September 2026.
Where they differ
Only the attributes on which Apaleo and Egencia actually diverge.
Identical on both: free tier (No), user rating (Not yet rated), category (Travel).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Apaleo
- Open REST API
- Apaleo Store
- Multi-property inventory
- Apaleo Pay
- Unit group model
- Night audit and accounting export
Only in Egencia
- Policy and approval engine
- Negotiated rate loading
- Traveller tracking
- Agent support
- Concur Expense integration
- AI booking assistant
What people use each for
The jobs each tool is most often brought in to do.
Apaleo
- A serviced apartment group building its own branded check-in and access flow that needs full PMS control through an API rather than a vendor-built kiosknot Egencia
- A European hotel group standardising twenty properties on one system with central rate management and DATEV-ready accounting exportsnot Egencia
- A new-build lifestyle hotel operating with no permanent front desk, where door locks, kiosks and messaging come from specialists and the PMS is the record of truthnot Egencia
- A revenue team that wants to plug Duetto or IDeaS into live inventory without paying a per-connection interface feenot Egencia
Egencia
- A company of several hundred travellers wanting negotiated hotel rates without paying for a high-touch TMCnot Apaleo
- A finance team standardising on SAP Concur that wants booking data pre-populating expense reportsnot Apaleo
- A multi-country employer needing consolidated duty of care reporting on where staff are travellingnot Apaleo
- An organisation moving off a regional TMC and wanting one supplier across Europe and North Americanot Apaleo
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Apaleo
- The €400 monthly floor means a property under fifty rooms pays well above the headline €8 per room, so a twenty five room hotel pays €16 per room and the advertised rate is misleading at the small end.
- Apaleo ships no point of sale, no spa or golf module and no conference and banqueting system, so full service hotels must buy and integrate three or four more products before the stack is complete.
- Because the model assumes you assemble the guest-facing layer from the Store, the real monthly cost is the platform fee plus several third-party subscriptions, and that total is nowhere on the pricing page.
- Support and documentation lean towards developers, so an operator without technical capacity or an implementation partner will find configuration and troubleshooting harder than with a conventional PMS.
- The product and integration ecosystem is strongest in German-speaking Europe, and North American buyers will find fewer local integrations for payments, tax rules and accounting than a US-focused PMS offers.
Egencia
- Pricing is per transaction and offline touches cost several times an online booking, so a programme with many complex multi-leg itineraries pays far more than the headline online fee suggests.
- It is now a service tier inside Amex GBT rather than an independent supplier, so a competitive process that shortlists both Egencia and Amex GBT is not really two bids.
- Regional content and service quality are uneven, and companies with travellers in smaller markets often find local fares and hotels missing from the tool and end up going offline.
- Implementation to load negotiated rates and configure policy typically runs months, and rate loading errors surface as travellers seeing the wrong prices rather than as a clean failure.
- Because the platform underwent a relaunch on new architecture, customers migrating from the older Egencia stack have faced feature parity gaps and retraining during the transition.
Pricing, plan by plan
Apaleo
€8/month- Apaleo Platform$8/month
- €8 per room per month
- Minimum €400 per month regardless of room count
- All APIs included at no extra cost
Egencia
On request- Egencia$undefined/year
- Per-transaction booking fees, online and offline rates differ
- Optional annual platform or management fee
- Implementation and rate loading charges
Which should you pick?
Choose Apaleo if
- You need open rest api.
- You work on Web, API.
- You also want apaleo store.
Choose Egencia if
- You need policy and approval engine.
- You work on Web, iOS, Android.
- You also want negotiated rate loading.
Questions people ask
- Is Apaleo or Egencia better?
- Neither clearly leads. Apaleo starts at €8/month and Egencia at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Apaleo or Egencia?
- Apaleo starts at €8/month and Egencia at On request.
- Does Apaleo or Egencia run on more platforms?
- Apaleo runs on Web, API. Egencia runs on Web, iOS, Android.
- What is Apaleo best used for?
- Apaleo is most often used for a serviced apartment group building its own branded check-in and access flow that needs full pms control through an api rather than a vendor-built kiosk, a european hotel group standardising twenty properties on one system with central rate management and datev-ready accounting exports, a new-build lifestyle hotel operating with no permanent front desk, where door locks, kiosks and messaging come from specialists and the pms is the record of truth, a revenue team that wants to plug duetto or ideas into live inventory without paying a per-connection interface fee. Of those, a serviced apartment group building its own branded check-in and access flow that needs full pms control through an api rather than a vendor-built kiosk and a european hotel group standardising twenty properties on one system with central rate management and datev-ready accounting exports are not what Egencia is typically brought in for.
- What can Apaleo do that Egencia cannot?
- Apaleo covers Open REST API, Apaleo Store, Multi-property inventory, Apaleo Pay. Egencia covers Policy and approval engine, Negotiated rate loading, Traveller tracking, Agent support.
Answered from the vendors’ own pages
Apaleo: What does Apaleo actually cost for a sixty room hotel?
€480 per month for the platform at €8 per room, plus payment processing from 0.6% and whatever Store integrations you add. Below fifty rooms you pay the €400 floor.
Egencia: Is Egencia still sold under its own name?
Yes. Amex GBT bought it in 2021 and kept the brand, relaunching it in 2026 with a conversational AI assistant and a Concur Expense integration.
Apaleo: Is API access charged separately?
No. All APIs are included in the per room fee, which is unusual in the PMS market where interface fees per connection are common.
Egencia: How is it different from Amex GBT itself?
Egencia is the more self-service, lower-touch tier of the same company, aimed at mid-market programmes; Amex GBT proper is the high-touch enterprise service.
Apaleo: Does it include a channel manager?
No. You connect one from the Store, such as SiteMinder, and pay that vendor separately.
Egencia: Does it replace an expense system?
No. It books travel and feeds data to expense tools such as SAP Concur; you still need an expense product.
Apaleo: Can it run a full service hotel?
Only with additional systems. There is no native POS, spa or events module.
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